CN101494573B - Method, system and equipment for diagnosing failure - Google Patents
Method, system and equipment for diagnosing failure Download PDFInfo
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- CN101494573B CN101494573B CN2009101195913A CN200910119591A CN101494573B CN 101494573 B CN101494573 B CN 101494573B CN 2009101195913 A CN2009101195913 A CN 2009101195913A CN 200910119591 A CN200910119591 A CN 200910119591A CN 101494573 B CN101494573 B CN 101494573B
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Abstract
The invention discloses a fault diagnosis method, a system and equipment. The method comprises the following steps: a message analysis device acquires at least one diagnosis message of the equipment to be diagnosed; the message analysis device analyzes the diagnosis message according to the corresponding script of the diagnosis message so as to acquire the diagnosis content in the diagnosis message; and the message analysis device generates a diagnosis result according to the diagnosis content. In the invention, when equipment fault is positioned according to the diagnosis message, the collecting and analysis of the message are completed automatically, and a diagnosis report is generated, thus reducing the collecting and analysis workload of maintainers, and solving the problems of incomplete collection or insufficient analysis of the message, furthermore, the restore cycle of the equipment fault is reduced by automatically collecting and analyzing the diagnosis message.
Description
Technical field
The present invention relates to communication technical field, particularly relate to a kind of fault Diagnosis Method, system and equipment.
Background technology
In the communication system, the reliability of the network equipment is most important, and the network equipment all may break down in running, when breaking down, needing can quick positioning question, and as seen, fast and effeciently the fault of fixer network equipment is very important to the reliability of the raising network equipment.Provide convenience for the problem of giving the location network equipment, equipment vendor provides a large amount of diagnostic message query functions, comprises that essential information, log information, hardware register information, the equipment of system running state is restarted preceding abnormal information.When equipment generation problem, the attendant is according to above-mentioned diagnostic message decision problem reason.
In the prior art, when finding that the network equipment goes wrong, the attendant manually consults the diagnostic message of the network equipment one by one, and analyzes one by one.When equipment vendor provides disposable when checking that all diagnostic messages maybe are saved in all diagnostic messages in the file, the attendant analyzes according to the information of the disposable collecting that provides.
Based on top analysis, to diagnosing malfunction the time, there is following shortcoming at present:
When the attendant manually consulted the diagnostic message of the network equipment one by one, because the diagnostic message value volume and range of product is various in the network equipment, the attendant need consult a large amount of diagnostic messages, inefficiency, but also can miss important diagnostic information.When the attendant analyzes the information of disposable collecting, do not need to carry out the collection of diagnostic message, but very inconvenience of useful information is provided in the diagnostic message of wanting the slave unit merchant to provide, when the magnanimity diagnostic message occurring, analytical work need spend the plenty of time.
Summary of the invention
The invention provides a kind of fault Diagnosis Method, system and equipment,, improve the efficient of accident analysis with the fault of phase-split network equipment quickly and efficiently.
In order to achieve the above object, the present invention proposes a kind of fault Diagnosis Method, be applied to information analysis apparatus, information collection apparatus and at least one, said method comprising the steps of by in the system of diagnostic device:
Described information collection apparatus is according to being called the diagnostic message querying command by the type of diagnostic device, the diagnostic message querying command is sent to described by remote mode by diagnostic device, collect described by diagnostic device report described by the diagnostic message of diagnostic device, described corresponding one by one with described diagnostic message querying command by the diagnostic message of diagnostic device, and with unified format described diagnostic message is saved in the diagnostic message file;
Described information analysis apparatus from described information collection apparatus, obtain described at least one by the diagnostic message of diagnostic device;
Described information analysis apparatus obtains the diagnosis content in the described diagnostic message according to the described diagnostic message of the script of described diagnostic message correspondence;
Described information analysis apparatus generates diagnostic result according to described diagnosis content.
Preferably, described information analysis apparatus from described information collection apparatus, obtain described at least one comprised by the diagnostic message of diagnostic device:
Described information analysis apparatus is resolved the diagnostic message file with consolidation form from described information collection apparatus, obtain in the described diagnostic message file by the diagnostic message of diagnostic device.
Preferably, described information collection apparatus collect described by diagnostic device report described by before the diagnostic message of diagnostic device, also comprise:
Describedly generated view according to the information of carrying in the described diagnostic message querying command by diagnostic device;
Describedly under described view, carried out described diagnostic message querying command by diagnostic device;
Describedly generated diagnostic message, and described diagnostic message is sent to described information collection apparatus by diagnostic device.
Preferably, described by after the diagnostic device generation diagnostic message, also comprise:
Describedly added sign by diagnostic device in described diagnostic message, described sign represents whether comprise fault message in the described diagnostic message.
Preferably, described information analysis apparatus comprises according to the described diagnostic message of the script of described diagnostic message correspondence:
Described information analysis apparatus is according to the described diagnostic message of adding described sign of the pairing script of the diagnostic message of having added described sign.
Preferably, described diagnostic message by diagnostic device comprises one or more in the following content:
Described by the basic diagnosis information of diagnostic device;
Described by the hardware diagnostic information of diagnostic device;
Described by the software diagnosis information of diagnostic device;
Described by the abnormity diagnosis information of diagnostic device;
The script of described diagnostic message correspondence comprises one or more in the following content:
Basic diagnosis information analysis script;
Hardware diagnostic information analysis script;
Software diagnosis information analysis script;
Abnormity diagnosis information analysis script;
Described diagnostic message querying command comprises one or more in the following content:
The basic diagnosis information inquiring command;
The hardware diagnostic information inquiring command;
The software diagnosis information inquiring command;
The abnormity diagnosis information inquiring command.
The present invention proposes a kind of Fault Diagnosis system, comprise that at least one is by diagnostic device, information collection apparatus and information analysis apparatus, wherein:
Described by diagnostic device, be used for described diagnostic message by diagnostic device is sent to described information collection apparatus;
Information collection apparatus, be used for according to being called the diagnostic message querying command by the type of diagnostic device, the diagnostic message querying command is sent to described by remote mode by diagnostic device, collect described by diagnostic device report described by the diagnostic message of diagnostic device, described corresponding one by one with described diagnostic message querying command by the diagnostic message of diagnostic device;
Described diagnostic message by diagnostic device is sent to described information analysis apparatus; Or with unified format described diagnostic message is saved in the diagnostic message file, described diagnostic message file is sent to described information analysis apparatus;
Described information analysis apparatus, from described information collection apparatus, obtain described at least one by the diagnostic message of diagnostic device, according to the described diagnostic message of the script of described diagnostic message correspondence, obtain the diagnosis content in the described diagnostic message, and generate diagnostic result according to described diagnosis content.
Preferably, describedly also be used for by diagnostic device:
Generate view according to the information of carrying in the described diagnostic message querying command, under described view, carry out described diagnostic message querying command, generate diagnostic message, and described diagnostic message is sent to described information collection apparatus.
The present invention proposes a kind of Fault Diagnosis equipment, comprising:
Acquisition module is used for obtaining at least one by the diagnostic message of diagnostic device from information collection apparatus; Wherein, described information collection apparatus is according to being called the diagnostic message querying command by the type of diagnostic device, the diagnostic message querying command is sent to described by remote mode by diagnostic device, collect described by diagnostic device report described by the diagnostic message of diagnostic device, described corresponding one by one with described diagnostic message querying command by the diagnostic message of diagnostic device, and with unified format described diagnostic message is saved in the diagnostic message file;
Analysis module electrically connects with described acquisition module, is used for the described diagnostic message of the pairing script of diagnostic message obtained according to described acquisition module, obtains the diagnosis content in the described diagnostic message;
Generation module electrically connects with described analysis module, is used for generating diagnostic result according to the described diagnosis content that described analysis module obtains.
Preferably, described acquisition module also is used to resolve the diagnostic message file with consolidation form from information collection apparatus, obtain in the described diagnostic message file by the diagnostic message of diagnostic device.
Preferably, described analysis module also is used for according to the described diagnostic message of having added sign of the pairing script of diagnostic message that has added sign, and described sign represents describedly whether comprised fault message in the diagnostic message of diagnostic device.
The present invention proposes a kind of Fault Diagnosis equipment, comprising:
Sending module is used for the diagnostic message querying command being sent to by diagnostic device by remote mode according to being called the diagnostic message querying command by the type of diagnostic device;
Collection module electrically connects with described sending module, be used to collect described by diagnostic device report described by the diagnostic message of diagnostic device, described corresponding one by one with described diagnostic message querying command by the diagnostic message of diagnostic device;
Preserve module, electrically connect, be used for being saved in the diagnostic message file with the diagnostic message that unified format is collected described collection module with described collection module.
Preferably, described sending module also is used for the diagnostic message by diagnostic device that described collection module is collected is sent to information analysis apparatus; Or
The diagnostic message file of preserving in the described preservation module is sent to described information analysis apparatus.
Compared with prior art, the present invention has the following advantages: according to diagnostic message positioning equipment fault the time, automatically finish collection, the analysis of information, and generation diagnosis report, thereby reduced the workload of attendant's Collection and analysis, and it is complete or analyze inadequate problem to have solved information gathering, and by collect automatically, analyzing and diagnosing information, reduced restore cycle of equipment fault.
Description of drawings
In order to be illustrated more clearly in the present invention or technical scheme of the prior art, to do to introduce simply to the accompanying drawing of required use in the present invention or the description of the Prior Art below, apparently, accompanying drawing in describing below only is accompanying drawings more of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
A kind of fault Diagnosis Method flow chart that Fig. 1 proposes for the present invention;
Fig. 2 is the particular flow sheet of the method for diagnosing faults of the present invention's proposition;
A kind of Fault Diagnosis equipment structure chart that Fig. 3 proposes for the present invention;
The another kind of Fault Diagnosis equipment structure chart that Fig. 4 proposes for the present invention.
Embodiment
Below in conjunction with the accompanying drawing among the present invention, the technical scheme among the present invention is clearly and completely described, obviously, described only is a part of the present invention, rather than whole.Based on the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other invention that is obtained under the creative work prerequisite.
Core concept of the present invention is that information collection apparatus is to being sent the basic diagnosis information inquiring command by diagnostic device, the hardware diagnostic information inquiring command, software diagnosis information inquiring command and abnormity diagnosis information inquiring command, making should be by diagnostic device basic diagnosis information by diagnostic device, hardware diagnostic information, software diagnosis information and abnormity diagnosis information report information collection apparatus, information collection apparatus will be saved in the diagnostic message file by the content in the diagnostic message of diagnostic device, thereby make information analysis apparatus to get access to by the diagnostic message of diagnostic device according to this diagnostic message file, calling the information analysis script that solidifies in advance analyzes the diagnostic message in the diagnostic message file, generate diagnostic result, carry out accident analysis fast and effectively, improve fault diagnosis efficiency.
A kind of fault Diagnosis Method that the present invention proposes is applied to comprise that information analysis apparatus and at least one by in the system of diagnostic device, as shown in Figure 1, said method comprising the steps of:
Step S101, described information analysis apparatus obtain described at least one by the diagnostic message of diagnostic device.
Wherein, also comprise information collection apparatus in the system that described method is used, described information analysis apparatus obtain described at least one comprised by the diagnostic message of diagnostic device:
Described information analysis apparatus from described information collection apparatus, obtain described at least one by the diagnostic message of diagnostic device.
Wherein, described information analysis apparatus from described information collection apparatus, obtain described at least one comprised by the diagnostic message of diagnostic device:
Described information analysis apparatus is resolved the diagnostic message file with consolidation form from described information collection apparatus, obtain in the described diagnostic message file by the diagnostic message of diagnostic device.
Wherein, described information analysis apparatus is resolved the diagnostic message file with consolidation form from described information collection apparatus, obtain in the described diagnostic message file by before the diagnostic message of diagnostic device, also comprise:
Described information collection apparatus sends to the diagnostic message querying command described by diagnostic device by remote mode;
Described information collection apparatus collect described by diagnostic device report described by the diagnostic message of diagnostic device, described corresponding one by one with described diagnostic message querying command by the diagnostic message of diagnostic device;
Described information collection apparatus is saved in described diagnostic message in the diagnostic message file with unified format.
Wherein, described information collection apparatus collect described by diagnostic device report described by before the diagnostic message of diagnostic device, also comprise:
Describedly generated view according to the information of carrying in the described diagnostic message querying command by diagnostic device;
Describedly under described view, carried out described diagnostic message querying command by diagnostic device;
Describedly generated diagnostic message, and described diagnostic message is sent to described information collection apparatus by diagnostic device.
Wherein, described by after the diagnostic device generation diagnostic message, also comprise:
Describedly added sign by diagnostic device in described diagnostic message, described sign represents whether comprise fault message in the described diagnostic message.
Wherein, described information analysis apparatus comprises according to the described diagnostic message of the script of described diagnostic message correspondence:
Described information analysis apparatus is according to the described diagnostic message of adding described sign of the pairing script of the diagnostic message of having added described sign.
Step S102, described information analysis apparatus obtains the diagnosis content in the described diagnostic message according to the described diagnostic message of the script of described diagnostic message correspondence.
Wherein, described diagnostic message by diagnostic device comprises one or more in the following content:
Described by the basic diagnosis information of diagnostic device;
Described by the hardware diagnostic information of diagnostic device;
Described by the software diagnosis information of diagnostic device;
Described by the abnormity diagnosis information of diagnostic device;
The script of described diagnostic message correspondence comprises one or more in the following content:
Basic diagnosis information analysis script;
Hardware diagnostic information analysis script;
Software diagnosis information analysis script;
Abnormity diagnosis information analysis script;
Described diagnostic message querying command comprises one or more in the following content:
The basic diagnosis information inquiring command;
The hardware diagnostic information inquiring command;
The software diagnosis information inquiring command;
The abnormity diagnosis information inquiring command.
Step S103, described information analysis apparatus generates diagnostic result according to described diagnosis content.
The concrete application of a kind of method for diagnosing faults that the present invention proposes as shown in Figure 2, may further comprise the steps:
Step S201, information collection apparatus safeguard the information of diagnostic message querying command.
Wherein, the diagnostic message querying command comprises: basic diagnosis information inquiring command, hardware diagnostic information inquiring command, software diagnosis information inquiring command, abnormity diagnosis information inquiring command.The information of above-mentioned diagnostic message querying command can provide by the text mode, comprises complete command string at least and make by diagnostic device generating the character string of carrying out this command view in text file.Wherein, carried in the above-mentioned complete command string and required to be reported this by the order of diagnostic device information by diagnostic device, be that information collection apparatus sends to command string (diagnostic message querying command) by diagnostic device by network, received this command string by diagnostic device, and the order of in by diagnostic device, carrying in the fill order character string, generated command view by diagnostic device according to generating the character string of carrying out this command view, by diagnostic device after the entrained command information of the command string of complete under this view, with the corresponding information of this order of output, and feed back to information collection apparatus.
Concrete, above-mentioned basic diagnosis information includes but not limited to memory usage information, CPU (CentralProcess Unit, CPU) utilization rate information, temperature information, log information, system configuration information; Above-mentioned hardware diagnostic information includes but not limited to single board information, chip information, port information, clock information, wide-mouth information, DSP (Digital Signal Processing, digital signal processor) information, DPI (Host-port Interface, host interface) information, Cellbus (High speed rear panel bus) information, power information, fan information, storage medium information; Above-mentioned software diagnosis information includes but not limited to routing table information, MAC (Media Access Control, FDDI sublayer protocol) address table information, ARP (Address Resolution Protocol, address resolution protocol) address table information, STP (Spanning Tree Protocol, Spanning-Tree Protocol) information, Routing Protocol information, SNMP (SimpleNetwork Management Protocol, Simple Network Management Protocol) configuration information, NTP (NetworkTime Protocol, NTP (Network Time Protocol)) information; Relevant information when above-mentioned abnormity diagnosis information includes but not limited to by the improper situation of diagnostic device operation appearance, for example, that memory overflow, internal memory are write is bad, endless loop, task are hungry to death, and wherein, the abnormal information of systemic breakdown (optional power-off restarting) eve record is even more important.
Concrete, this diagnostic message querying command can be form as follows:
COMMAND-view user{display fan}; Note: // the fan-status order checked;
COMMAND-view user{display cpu}; // check CPU information name;
COMMAND-view user{display memory slot@@ioBoard@@}; // check internal memory behaviour in service order on all veneers;
COMMAND-view hide{display exception 10 verbose slot@@ioBoard@@cpu@@board_cpu@@from-device}; // check the abnormal information of each CPU correspondence of each veneer;
Wherein, this COMMAND is a keyword, the order that information collection apparatus can identify about COMMAND is an executable command, should-view user is a parameter options, represent that this order (COMMAND order) need carry out under the view of this order of execution that is generated by diagnostic device,-view hide represents that this order carrying out being hidden under the view by the diagnostic device order line, the inner content of { } has been described the command string that will carry out, Qi Zhong @@XXX@@ has described a dynamic keyword, if equipment has 4 veneers, be numbered 1～4, Ze @@ioBoard@@ has represented 1～4.
Wherein, this diagnostic message querying command can also be explained with other mode, do not repeat them here, be that basic diagnosis information inquiring command, hardware diagnostic information inquiring command, software diagnosis information inquiring command and abnormity diagnosis information inquiring command among the present invention all can not repeat them here with the describing mode of above-mentioned diagnostic message querying command.
Step S202, when needs are diagnosed equipment, information collection apparatus calls the diagnostic message querying command according to the type of equipment, and generation diagnostic message querying command script, by the telnet mode this diagnostic message querying command script is sent to by diagnostic device, promptly the mode by script sends to a plurality of diagnostic message querying commands by diagnostic device together.
This telnet mode includes but not limited to Telnet (remote terminal protocol) mode, after being received the diagnostic message querying command by diagnostic device, generate command view according to generating the information of carrying out this command view character string, and carry out to require to be reported this by the order of the diagnostic message of diagnostic device by diagnostic device, make will be somebody's turn to do by the diagnostic message of diagnostic device to report information collection apparatus by diagnostic device.
Wherein, type according to equipment generates diagnostic message querying command script, and use diagnostic message querying command script that a plurality of diagnostic message querying commands are sent to together by diagnostic device, certainly, a plurality of diagnostic message querying commands are sent to by the mode of diagnostic device be not limited to mode by script, also have alternate manner, do not repeat them here.
Concrete, in information collection apparatus, safeguarded multiple diagnostic message querying command, this information collection apparatus can call wherein one or more diagnostic message querying commands according to the type of equipment, thereby finishes by the diagnosis of diagnostic device important information.For example, for category-A type equipment, need emphasis diagnosis basic diagnosis information and hardware diagnostic information, at this moment, information collection apparatus will call basic diagnosis information inquiring command and hardware diagnostic information inquiring command, and generation script sends to by diagnostic device, promptly according to by the needs of diagnostic device to being sent the diagnostic message querying command by diagnostic device.
Step S203 will be somebody's turn to do by the diagnostic message of diagnostic device by diagnostic device and report information collection apparatus.
Wherein, behind the diagnostic message querying command that is received by diagnostic device from information collection apparatus, carry out the information of this command view character string according to the generation of carrying in this order, generate command view, carry out to require to be reported this by the order of the diagnostic message of diagnostic device, and will be somebody's turn to do by the diagnostic message of diagnostic device and report information collection apparatus by diagnostic device.
Concrete, when being received the basic diagnosis information inquiring command by diagnostic device, this essential information by diagnostic device is reported information collection apparatus, when being received the hardware diagnostic information inquiring command by diagnostic device, this hardware information by diagnostic device is reported information collection apparatus, when being received the software diagnosis information inquiring command by diagnostic device, this software information by diagnostic device is reported information collection apparatus, when being received the abnormity diagnosis information inquiring command, this abnormal information by diagnostic device is reported information collection apparatus by diagnostic device.
Among the present invention, can also be reported diagnostic message to information collection apparatus according to self strategy by diagnostic device, for example, when being received basic diagnosis information inquiring command, hardware diagnostic information inquiring command, software diagnosis information inquiring command and abnormity diagnosis information inquiring command by diagnostic device, only essential information and hardware information are reported information collection apparatus by diagnostic device.
Among the present invention, identification information can also be in diagnostic message, added, fault message may be comprised by using this identification information to represent that this identifies in the pairing diagnostic message by diagnostic device.For example, by diagnostic device when information collection apparatus reports this by the essential information of diagnostic device, hardware information, software information and abnormal information, when being thought that by diagnostic device essential information breaks down, add sign (for example being designated Fault) for the essential information that reports, the expression essential information may break down; Wherein, the diagnostic message that can also only may be broken down by diagnostic device reports information collection apparatus.
Step S204, information collection apparatus collect reported by diagnostic device this by the diagnostic message of diagnostic device, will be saved in the diagnostic message file with unified format by the diagnostic message that diagnostic device reports, and the diagnostic message file is sent to information analysis apparatus.
When information collection apparatus is collected by the diagnostic message of diagnostic device, carried out related by the diagnostic message that diagnostic device reports with querying command this, and in the diagnostic message file, store by the diagnostic message of diagnostic device, wherein, the diagnostic message of in the diagnostic message file, storing be with querying command one to one.
Concrete, when querying command was the basic diagnosis information inquiring command, the diagnostic message corresponding with the basic diagnosis information inquiring command that will be reported by diagnostic device was corresponding one by one with this basic diagnosis information inquiring command; When querying command was the hardware diagnostic information inquiring command, the diagnostic message corresponding with the hardware diagnostic information inquiring command that will be reported by diagnostic device was corresponding one by one with this hardware diagnostic information inquiring command; When querying command was the software diagnosis information inquiring command, the diagnostic message corresponding with the software diagnosis information inquiring command that will be reported by diagnostic device was corresponding one by one with this software diagnosis information inquiring command; When querying command was the abnormity diagnosis information inquiring command, the diagnostic message corresponding with the abnormity diagnosis information inquiring command that will be reported by diagnostic device was corresponding one by one with this abnormity diagnosis information inquiring command.
The result that this diagnostic message that is reported by diagnostic device is generated for execution diagnostic message querying command, among the present invention, the result of this generation is that this is by the displaying contents of diagnostic device, this displaying contents is saved in the diagnostic message file with consolidation form, and requires this form can uniquely distinguish the execution result which diagnostic message querying command displaying contents belongs to.
For example, when by diagnostic device diagnostic message being reported information collection apparatus, this displaying contents can be situation as follows:
$GatherStartTime=2008-06-2009:42:35; This collects the time started;
$GatherEndTime=2008-06-2009:43:40; This collects the concluding time;
$DevType=Quidway S8505; Facility information: device subclass type;
$DevModule=Quidway S8500; Facility information: the big class of equipment;
$DevVer=VRP310-R1632P06; Facility information: software systems version;
$DevName=Sysname; Facility information: system name;
#Gather start; Sign is collected content and is begun;
Display cpu; The order that need be carried out by diagnostic device;
18％?in?last?5?seconds；
13％?in?last?1?minute；
12％?in?last?5?minutes；
Board?2?CPU?busy?status：
9％?in?last?5?seconds；
9％?in?last?1?minute；
9％?in?last?5?minutes；
<Sysname>
* * * * command_end[2008-06-2009:42:40] * * * * * orders end line, represents that an order shows to finish, and comprises the command execution time of implementation;
Display memory slot 1; A new name beginning;
System?Total?Memory(bytes)：475436544；
Total?Used?Memory(bytes)：147829716；
Used?Rate：31％；
<Sysname>
*****command_end[2008-06-2009:42:41]*****
display?memory?slot?2；
System?Total?Memory(bytes)：96091776；
Total?Used?Memory(bytes)：38238396；
Used?Rate：39％；
<Sysname>
*****command_end[2008-06-2009:42:42]*****
#File End. represents to collect end of text;
Concrete, this unified format includes but not limited to the form of text, the form of form, for example, when the consolidation form that uses text is preserved by the diagnostic message of diagnostic device, every corresponding sign of record, under this sign, corresponding display content includes but not limited to: by the title of diagnostic device, the diagnostic message order was sent to by the time of diagnostic device, obtain the time started of diagnostic message, obtain the concluding time of diagnostic message, diagnostic message querying command information, by the diagnostic message of diagnostic device (memory usage for example, CPU usage, temperature etc.).
Get access to the record of diagnostic message when information collection apparatus after, pairing displaying contents is saved in the diagnostic message file in will writing down with unified format, among the present invention, information collection apparatus all is saved in basic diagnosis information, hardware diagnostic information, software diagnosis information, abnormity diagnosis information in the diagnostic message file with the form of text.
Step S205, information analysis apparatus obtains the displaying contents in the diagnostic message file, and according to this displaying contents institute querying command one to one, calling the analysis script of this querying command correspondence analyzes, obtain the diagnosis content in the displaying contents, and diagnosis content judged, generate diagnostic result.Wherein, this diagnosis content can be variable content in the displaying contents and necessary constant content.
This variable content is the variable information in the diagnostic message that is reported by diagnostic device, and the constant content of this necessity is meant the unique content that can determine the variable content meaning, for example, and for following displaying contents:
18％?in?last?5?seconds；
13％?in?last?1?minute；
12％?in?last?5?minutes；
Above-mentioned ' 18% ' ' 13% ' ' 12% ' is variable content, during the different time fill order, above-mentioned variable content may be different, and ' in last 5 seconds ' ' in last 1 minute ' ' in last 5 minutes ' are constant content, wherein ' 5 seconds ' ' 1 minute ' ' 5 minutes ' are necessary constant contents, ' 18% ' corresponding be last 5 seconds cpu busy percentage mean value, ' 13% ' corresponding be last 1 minute cpu busy percentage mean value, ' 12% ' corresponding be last 5 minutes corresponding cpu busy percentage mean value.According to the constant content of above-mentioned necessity, can determine that ' 18% ' is last 5 seconds cpu busy percentage.
Wherein, information analysis apparatus is behind the diagnostic message file that receives from information collection apparatus, get access to the displaying contents (by the diagnostic message of diagnostic device) in the diagnostic message file, and this displaying contents be with querying command one to one, promptly information analysis apparatus calls corresponding analysis script according to this querying command.
Concrete, the pairing analysis script of this querying command is the script of canned data analysis in advance in information analysis apparatus, and this information analysis script comprises basic diagnosis information analysis script, hardware diagnostic information analysis script, software diagnosis information analysis script, abnormity diagnosis information analysis script.
Above-mentionedly call corresponding analysis script according to querying command and analyze specifically and comprise: when querying command is the basic diagnosis information inquiring command, calls basic diagnosis information analysis script the pairing displaying contents of basic diagnosis information inquiring command is analyzed; When querying command is the hardware diagnostic information inquiring command, calls hardware diagnostic information analysis script the pairing displaying contents of hardware diagnostic information inquiring command is analyzed; When querying command is the software diagnosis information inquiring command, calls software diagnosis information analysis script the pairing displaying contents of software diagnosis information inquiring command is analyzed; When querying command is the abnormity diagnosis information inquiring command, calls abnormity diagnosis information analysis script the pairing displaying contents of abnormity diagnosis information inquiring command is analyzed.
Wherein, this diagnostic message is analyzed script can be situation as follows: for example, and for the following displaying contents of collecting:
display?cpu
Board?1?CPU?busy?status：
18％in?last?5?seconds；
13％in?last?1?minute；
12％in?last?5?minutes；
Board?2?CPU?busy?status：
9％?in?last?5?seconds；
9％?in?last?1?minute；
9％?in?last?5?minutes；
<Sysname>
*****command_end[2008-06-2009:42:40]*****
This diagnostic message analyze script can for:
The # external interface, the data of last form tablename, args it is believed that breath for the columns of table;
ReportTo?tablename?args；
# definition cpu busy percentage information data table;
Tabledefine?CPU_USAGE?BoardID?Usage-5s?Usage-1m?Usage-5m；
# definition cpu busy percentage information data check table;
TableChkdefine?CPU_USAGE_CHK?BoardID?Usage-5s?Usage-1mUsage-5m；
The analyzing and processing script that # association " display cpu " order is corresponding with this order;
RegCommand{display?cpu}CpuUsageScript；
# analyzes the processing scripts of Raw displaying contents;
CpuUsageScript(CmdString)；
{
Definition structure array LinePosition[MaxBoradNum+1], each unit have two and became the phase: boardid and position, boardid are the plate that obtains number, position is single board information row residing row number in whole displaying contents.
Definition statistical variable count is 0;
Definition character string variable Line is used for the storing one row content;
Obtain the line number linenum of CmdString;
The position * at/* record single board information and single board information row place/
for(i＝0；i＜linenum；i++)
{
The i line data that obtains CmdString stores among the Line;
If (the match is successful with " Board n CPU " for Line)
{
Record LinePosition[count] value of .boardid is n;
Record LinePosition[count] value of .position is i;
The match is successful, and counting count adds 1;
}
}
Give array LinePosition[] sort with descending;
/ * at each veneer in CPU information resolve */
for(i＝0；i＜count；i++)
{
CPU contents fragment begin column: startline=LinePosition[i] .position+1;
CPU contents fragment end line: endline=LinePosition[i+1] .position;
if(i＝＝count-1)
{
It is last column linenum-1 of CmdString that end endline is set;
}
for(j＝startline；j＜endline；j++)
{
The j line data that obtains CmdString stores among the Line;
If (the match is successful with " mx%...5 seconds " for Line)
{
It is mx that last 5 seconds cpu busy percentages are set;
Continue；
}
If (the match is successful with " my%...1 minute " for Line)
{
It is my that last 1 minute cpu busy percentage is set;
continue；
}
If (the match is successful with " mz%...5 minutes " for Line)
{
It is mz that last 5 minutes cpu busy percentages are set;
Continue；
}
Call the ReportTo interface and report CPU_USAGE table data: veneer number is LinePosition[i] .boardid, 5 seconds, 1 minute, 5 minutes average cpu busy percentage is respectively: mx, my, mz;
}
}
It is as follows upward to remove the script processing procedure: the total line number that at first obtains information is 11 row, the information behavior of location veneer 1 is for capable number 0, the row of the information row of veneer No. 2 is 4, so just determines that the CPU information segment of veneer 1 is that 1-3 is capable, and the CPU information segment of veneer 2 is that 5-9 is capable.Analyze the CPU information that these two fragments obtain each veneer respectively.
0?Board?1?CPU?busy?status：
18％?in?last?5?seconds；
13％?in?last?1?minute；
12％?in?last?5?minutes；
4?Board?2?CPU?busy?status：
9％?in?last?5?seconds；
9％?in?last?1?minute；
9％?in?last?5?minutes；
<Sysname>
10*****command_end[2008-06-2009:42:40]*****
Among the present invention, as follows through the tables of data after the script processing, the cpu busy percentage information data table is as shown in table 1, and CPU utilizes the information data check table as shown in table 2.
Table 1
Table 2
Can draw from last table, the cpu busy percentage of veneer 1 is undesired, and this veneer 1 is pairing to be broken down by diagnostic device.
Among the present invention, when equipment vendor provides the diagnostic message file, then the irrelevant information gathering-device directly uses information analysis apparatus that the diagnostic message file (being provided by equipment vendor) with consolidation form is provided, and this diagnostic message file has been preserved by all diagnostic messages of diagnostic device.
Among the present invention, above-mentioned diagnostic message querying command is not limited to basic diagnosis information inquiring command, hardware diagnostic information inquiring command, software diagnosis information inquiring command, abnormity diagnosis information inquiring command, the diagnostic message querying command can be looked the querying command that actual conditions are chosen other types, same, above-mentioned diagnostic message querying command script also is not limited to basic diagnosis information inquiring command script, hardware diagnostic information inquiring command script, software diagnosis information inquiring command script, abnormity diagnosis information inquiring command script; Above-mentioned diagnostic message is analyzed script and also is not limited to basic diagnosis information analysis script, hardware diagnostic information analysis script, software diagnosis information analysis script, abnormity diagnosis information analysis script.
Among the present invention, information analysis apparatus can also call the querying command script according to self strategy, for example, information analysis apparatus obtains the pairing displaying contents of basic diagnosis information inquiring command, the pairing displaying contents of hardware diagnostic information inquiring command, the pairing displaying contents of software diagnosis information inquiring command, during the pairing displaying contents of abnormity diagnosis information inquiring command, information analysis apparatus is thought and may be broken down by the essential information of diagnostic device and hardware information, at this moment, information analysis apparatus can only call basic diagnosis information analysis script and hardware diagnostic information analysis script, and corresponding displaying contents is analyzed.
Among the present invention, when in the displaying contents (by the diagnostic message of diagnostic device) that information analysis apparatus obtains identification information being arranged, information analysis apparatus calls the pairing analysis script of the displaying contents with identification information, this displaying contents is analyzed, obtain the diagnosis content in the corresponding displaying contents, and diagnosis content judged, generate diagnostic result, thereby judge whether broken down by diagnostic device.For example, information analysis apparatus has obtained the pairing displaying contents of basic diagnosis information inquiring command, the pairing displaying contents of hardware diagnostic information inquiring command, the pairing displaying contents of software diagnosis information inquiring command, the pairing displaying contents of abnormity diagnosis information inquiring command, wherein, in the pairing displaying contents of basic diagnosis information inquiring command, added sign (the expression essential information may break down) by diagnostic device, do not identify and add in the pairing displaying contents of other querying command, at this moment, information analysis apparatus can only call the pairing basic diagnosis information analysis of basic diagnosis information inquiring command script, obtain the diagnosis content in the corresponding displaying contents, and diagnosis content judged, generate diagnostic result.Certainly, information analysis apparatus also can call the pairing analysis script of other querying command, and corresponding displaying contents is analyzed.
On the diagnostic message that only may be broken down, give the correct time by diagnostic device, information analysis apparatus calls corresponding analysis script the diagnostic message (displaying contents) that may break down is analyzed, obtain the diagnosis content in the corresponding displaying contents, and diagnosis content judged, generate diagnostic result, whether break down thereby judge by diagnostic device.
Among the present invention, above-mentioned information collection apparatus and information analysis apparatus can also be integrated in the same device, as concrete functional module in this device, for example, the module that has above-mentioned information collection apparatus function by use is collected by the diagnostic message of diagnostic device, is had the module analysis of information analysis apparatus function by the diagnostic message of diagnostic device by use, wherein, in module, stored the information analysis script with information analysis apparatus function.
Among the present invention, information analysis apparatus can also directly obtain from information collection apparatus by the diagnostic message of diagnostic device, at this moment, information collection apparatus does not need and will be stored in the diagnostic message file by the diagnostic message of diagnostic device, but will directly be sent to information analysis apparatus by the diagnostic message of diagnostic device.
Wherein, the inventive method can be adjusted each sequence of steps according to actual needs.
A kind of Fault Diagnosis system that the present invention also proposes comprises that at least one is by diagnostic device, information analysis apparatus and information collection apparatus, wherein:
By diagnostic device, be used for this is sent to information analysis apparatus by the diagnostic message of diagnostic device by this information collection apparatus.
Wherein, also be used for by diagnostic device:
Generate view according to the information of carrying in the diagnostic message querying command, under view, carry out the diagnostic message querying command, generate diagnostic message, and diagnostic message is sent to information collection apparatus.
Information collection apparatus is used for by remote mode the diagnostic message querying command being sent to by diagnostic device; Collection by diagnostic device report by the diagnostic message of diagnostic device, corresponding one by one by the diagnostic message of diagnostic device with the diagnostic message querying command;
To be sent to by information analysis apparatus by the diagnostic message of diagnostic device; Or and with unified format diagnostic message is saved in the diagnostic message file, the diagnostic message file is sent to information analysis apparatus.
Information analysis apparatus is used to obtain at least one by the diagnostic message of diagnostic device, according to the script diagnostic message of diagnostic message correspondence, obtains the diagnosis content in the diagnostic message, and generates diagnostic result according to diagnosis content.
Wherein, information analysis apparatus also is used to resolve the diagnostic message file with consolidation form, obtain in the diagnostic message file by the diagnostic message of diagnostic device; Or
Obtain by the diagnostic message of diagnostic device from information collection apparatus.
Wherein, comprised in the following content one or more by the diagnostic message of diagnostic device:
By the basic diagnosis information of diagnostic device; By the hardware diagnostic information of diagnostic device; By the software diagnosis information of diagnostic device; By the abnormity diagnosis information of diagnostic device;
The script of diagnostic message correspondence comprises one or more in the following content:
Basic diagnosis information analysis script; Hardware diagnostic information analysis script; Software diagnosis information analysis script; Abnormity diagnosis information analysis script;
The diagnostic message querying command comprises one or more in the following content:
The basic diagnosis information inquiring command; The hardware diagnostic information inquiring command; The software diagnosis information inquiring command; The abnormity diagnosis information inquiring command.
The invention allows for a kind of Fault Diagnosis equipment, this equipment is information analysis apparatus, and as shown in Figure 3, this information analysis apparatus comprises:
Wherein, acquisition module 31 also is used for obtaining at least one by the diagnostic message of diagnostic device from information collection apparatus.
Wherein, acquisition module 31 also is used to resolve the diagnostic message file with consolidation form from information collection apparatus, obtain in the diagnostic message file by the diagnostic message of diagnostic device.
Wherein, comprised in the following content one or more by the diagnostic message of diagnostic device:
By the basic diagnosis information of diagnostic device; By the hardware diagnostic information of diagnostic device; By the software diagnosis information of diagnostic device, by the abnormity diagnosis information of diagnostic device.
Wherein, this analysis module 32 also is used for having added according to the pairing script of diagnostic message that has added sign the diagnostic message of sign, whether this sign expression is comprised fault message in the diagnostic message of diagnostic device, this sign is added in the diagnostic message that reports by diagnostic device.
The script of diagnostic message correspondence comprises one or more in the following content:
Basic diagnosis information analysis script; Hardware diagnostic information analysis script; Software diagnosis information analysis script; Abnormity diagnosis information analysis script.
Wherein, each module of apparatus of the present invention can be integrated in one, and also can separate deployment.Above-mentioned module can be merged into a module, also can further split into a plurality of submodules.
The invention allows for a kind of Fault Diagnosis equipment, this equipment is information collection apparatus, and as shown in Figure 4, this information collection apparatus comprises sending module 41, collection module 42 and preservation module 43, wherein,
Sending module 41 is used for by remote mode the diagnostic message querying command being sent to by diagnostic device.
Wherein, the diagnostic message querying command comprises one or more in the following content:
The basic diagnosis information inquiring command; The hardware diagnostic information inquiring command; The software diagnosis information inquiring command; The abnormity diagnosis information inquiring command.
Wherein, this sending module 41 also be used for collection module collect 42 to the diagnostic message by diagnostic device send to information analysis apparatus; Or
Send to information analysis apparatus with preserving the diagnostic message file of preserving in the module 43.
Wherein, comprised in the following content one or more by the diagnostic message of diagnostic device:
By the basic diagnosis information of diagnostic device; By the hardware diagnostic information of diagnostic device; By the software diagnosis information of diagnostic device, by the abnormity diagnosis information of diagnostic device.
Wherein, each module of apparatus of the present invention can be integrated in one, and also can separate deployment.Above-mentioned module can be merged into a module, also can further split into a plurality of submodules.
Through the above description of the embodiments, those skilled in the art can be well understood to the present invention and can realize by hardware, also can realize by the mode that software adds necessary general hardware platform.Based on such understanding, technical scheme of the present invention can embody with the form of software product, it (can be CD-ROM that this software product can be stored in a non-volatile memory medium, USB flash disk, portable hard drive etc.) in, comprise that some instructions are with so that a computer equipment (can be personal computer, server, perhaps network equipment etc.) is carried out method of the present invention.
The above only is a preferred implementation of the present invention; should be pointed out that for those skilled in the art, under the prerequisite that does not break away from the principle of the invention; can also make some improvements and modifications, these improvements and modifications also should be looked protection scope of the present invention.
It will be appreciated by those skilled in the art that the module in the device among the embodiment can be distributed in the device of embodiment according to the embodiment description, also can carry out respective change and be arranged in the one or more devices that are different from present embodiment.The module of the foregoing description can be merged into a module, also can further split into a plurality of submodules.
The invention described above embodiment sequence number is not represented the quality of embodiment just to description.
More than disclosed only be several specific embodiment of the present invention, still, the present invention is not limited thereto, any those skilled in the art can think variation all should fall into protection scope of the present invention.
Claims (13)
1. fault Diagnosis Method is applied to comprise that information analysis apparatus, information collection apparatus and at least one by in the system of diagnostic device, is characterized in that, said method comprising the steps of:
Described information collection apparatus is according to being called the diagnostic message querying command by the type of diagnostic device, the diagnostic message querying command is sent to described by remote mode by diagnostic device, collect described by diagnostic device report described by the diagnostic message of diagnostic device, described corresponding one by one with described diagnostic message querying command by the diagnostic message of diagnostic device, and with unified format described diagnostic message is saved in the diagnostic message file;
Described information analysis apparatus from described information collection apparatus, obtain described at least one by the diagnostic message of diagnostic device;
Described information analysis apparatus obtains the diagnosis content in the described diagnostic message according to the described diagnostic message of the script of described diagnostic message correspondence;
Described information analysis apparatus generates diagnostic result according to described diagnosis content.
2. the method for claim 1 is characterized in that, described information analysis apparatus from described information collection apparatus, obtain described at least one comprised by the diagnostic message of diagnostic device:
Described information analysis apparatus is resolved the diagnostic message file with consolidation form from described information collection apparatus, obtain in the described diagnostic message file by the diagnostic message of diagnostic device.
3. the method for claim 1 is characterized in that, described information collection apparatus collect described by diagnostic device report described by before the diagnostic message of diagnostic device, also comprise:
Describedly generated view according to the information of carrying in the described diagnostic message querying command by diagnostic device;
Describedly under described view, carried out described diagnostic message querying command by diagnostic device;
Describedly generated diagnostic message, and described diagnostic message is sent to described information collection apparatus by diagnostic device.
4. method as claimed in claim 3 is characterized in that, and is described by after the diagnostic device generation diagnostic message, also comprises:
Describedly added sign by diagnostic device in described diagnostic message, described sign represents whether comprise fault message in the described diagnostic message.
5. method as claimed in claim 4 is characterized in that, described information analysis apparatus comprises according to the described diagnostic message of the script of described diagnostic message correspondence:
Described information analysis apparatus is according to the described diagnostic message of adding described sign of the pairing script of the diagnostic message of having added described sign.
6. as each described method of claim 1-5, it is characterized in that described diagnostic message by diagnostic device comprises one or more in the following content:
Described by the basic diagnosis information of diagnostic device;
Described by the hardware diagnostic information of diagnostic device;
Described by the software diagnosis information of diagnostic device;
Described by the abnormity diagnosis information of diagnostic device;
The script of described diagnostic message correspondence comprises one or more in the following content:
Basic diagnosis information analysis script;
Hardware diagnostic information analysis script;
Software diagnosis information analysis script;
Abnormity diagnosis information analysis script;
Described diagnostic message querying command comprises one or more in the following content:
The basic diagnosis information inquiring command;
The hardware diagnostic information inquiring command;
The software diagnosis information inquiring command;
The abnormity diagnosis information inquiring command.
7. a Fault Diagnosis system is characterized in that, comprises that at least one is by diagnostic device, information collection apparatus and information analysis apparatus, wherein:
Described by diagnostic device, be used for described diagnostic message by diagnostic device is sent to described information collection apparatus;
Information collection apparatus, be used for according to being called the diagnostic message querying command by the type of diagnostic device, the diagnostic message querying command is sent to described by remote mode by diagnostic device, collect described by diagnostic device report described by the diagnostic message of diagnostic device, described corresponding one by one with described diagnostic message querying command by the diagnostic message of diagnostic device;
Described diagnostic message by diagnostic device is sent to described information analysis apparatus; Or with unified format described diagnostic message is saved in the diagnostic message file, described diagnostic message file is sent to described information analysis apparatus;
Described information analysis apparatus, be used for from described information collection apparatus obtain described at least one by the diagnostic message of diagnostic device, according to the described diagnostic message of the script of described diagnostic message correspondence, obtain the diagnosis content in the described diagnostic message, and generate diagnostic result according to described diagnosis content.
8. system as claimed in claim 7 is characterized in that, describedly also is used for by diagnostic device:
Generate view according to the information of carrying in the described diagnostic message querying command, under described view, carry out described diagnostic message querying command, generate diagnostic message, and described diagnostic message is sent to described information collection apparatus.
9. a Fault Diagnosis equipment is characterized in that, comprising:
Acquisition module is used for obtaining at least one by the diagnostic message of diagnostic device from information collection apparatus; Wherein, described information collection apparatus is according to being called the diagnostic message querying command by the type of diagnostic device, the diagnostic message querying command is sent to described by remote mode by diagnostic device, collect described by diagnostic device report described by the diagnostic message of diagnostic device, described corresponding one by one with described diagnostic message querying command by the diagnostic message of diagnostic device, and with unified format described diagnostic message is saved in the diagnostic message file;
Analysis module electrically connects with described acquisition module, is used for the described diagnostic message of the pairing script of diagnostic message obtained according to described acquisition module, obtains the diagnosis content in the described diagnostic message;
Generation module electrically connects with described analysis module, is used for generating diagnostic result according to the described diagnosis content that described analysis module obtains.
10. equipment as claimed in claim 9 is characterized in that, described acquisition module also is used to resolve the diagnostic message file with consolidation form from information collection apparatus, obtain in the described diagnostic message file by the diagnostic message of diagnostic device.
11. equipment as claimed in claim 9, it is characterized in that, described analysis module also is used for according to the described diagnostic message of having added sign of the pairing script of diagnostic message that has added sign, and described sign represents describedly whether comprised fault message in the diagnostic message of diagnostic device.
12. a Fault Diagnosis equipment is characterized in that, comprising:
Sending module is used for the diagnostic message querying command being sent to by diagnostic device by remote mode according to being called the diagnostic message querying command by the type of diagnostic device;
Collection module electrically connects with described sending module, be used to collect described by diagnostic device report described by the diagnostic message of diagnostic device, described corresponding one by one with described diagnostic message querying command by the diagnostic message of diagnostic device;
Preserve module, electrically connect, be used for being saved in the diagnostic message file with the diagnostic message that unified format is collected described collection module with described collection module.
13. equipment as claimed in claim 12 is characterized in that, described sending module also is used for the diagnostic message by diagnostic device that described collection module is collected is sent to information analysis apparatus; Or
The diagnostic message file of preserving in the described preservation module is sent to described information analysis apparatus.
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| CN101931549A (en) * | 2009-06-19 | 2010-12-29 | 中兴通讯股份有限公司 | Method and device for detecting link failure based on 802.3ah OAM (Operation, Administration and Maintenance) |
| CN102111797A (en) * | 2011-02-15 | 2011-06-29 | 大唐移动通信设备有限公司 | Fault diagnosis method and fault diagnosis equipment |
| CN102075368A (en) * | 2011-02-22 | 2011-05-25 | 华为技术有限公司 | Method, device and system for diagnosing service failure |
| CN102750499B (en) * | 2011-04-22 | 2015-07-22 | 中兴通讯股份有限公司 | Fault positioning method, system and device in radio-frequency identification reader |
| CN102957548B (en) * | 2011-08-19 | 2015-09-02 | 施耐德电器工业公司 | A kind of network fault diagnosis method, diagnostic device and diagnostic system |
| CN102915028B (en) * | 2012-02-16 | 2015-11-25 | 西门子工厂自动化工程有限公司 | The diagnostic system of PCS7 software systems and diagnostic method |
| CN103455307B (en) * | 2012-05-29 | 2018-02-23 | 腾讯科技（深圳）有限公司 | The method and apparatus handled the information of order line output |
| CN104750041B (en) * | 2013-12-27 | 2019-01-04 | 研祥智能科技股份有限公司 | Abnormality monitoring method and system in WinCE system |
| CN109766302B (en) * | 2014-09-12 | 2022-09-16 | 华为技术有限公司 | Method and device for managing equipment |
| CN105303050B (en) * | 2015-11-10 | 2018-03-30 | 中国人民解放军第三军医大学第三附属医院 | The fault message storage method and system of a kind of Medical Devices |
| CN105740086B (en) * | 2016-01-20 | 2019-01-08 | 北京京东尚科信息技术有限公司 | A kind of method and device of intelligent fault diagnosis maintenance |
| CN107104838A (en) * | 2017-05-15 | 2017-08-29 | 北京奇艺世纪科技有限公司 | A kind of information processing method, server and terminal |
| CN109039781B (en) * | 2018-09-21 | 2021-08-17 | 锐捷网络股份有限公司 | Network equipment fault diagnosis method, execution node, server and system |
| CN110704230B (en) * | 2019-09-29 | 2023-08-01 | 携程旅游网络技术（上海）有限公司 | Diagnostic method, system, electronic device and medium for distributed multi-module system |
| CN115022150B (en) * | 2022-04-21 | 2024-04-12 | 中国农业银行股份有限公司 | Network emergency method and device |
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| CN1479461A (en) * | 2002-08-29 | 2004-03-03 | 华为技术有限公司 | Communication system fault diagnosis method and system |
| CN101197621A (en) * | 2007-12-07 | 2008-06-11 | 中兴通讯股份有限公司 | Method and system for remote diagnosing and locating failure of network management system |
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| CN1479461A (en) * | 2002-08-29 | 2004-03-03 | 华为技术有限公司 | Communication system fault diagnosis method and system |
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