CN101471892B - Automatic voice responding method and system for instant communication system - Google Patents
Automatic voice responding method and system for instant communication system Download PDFInfo
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- CN101471892B CN101471892B CN200710304193XA CN200710304193A CN101471892B CN 101471892 B CN101471892 B CN 101471892B CN 200710304193X A CN200710304193X A CN 200710304193XA CN 200710304193 A CN200710304193 A CN 200710304193A CN 101471892 B CN101471892 B CN 101471892B
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Abstract
The invention relates to a method for automatic voice response in an instant communication system, which comprises the following steps: receiving the status information of a client on a receiving side via an information server, searching a corresponding automatic voice response message, and informing a client on a sending side the details that the receiving side can not accept an invitation in time, so as to prevent the sending side who sends the invitation wasting unnecessary time, resulting in more timely and more distinct effect than that of a character type response message. The invention further relates to a system for automatic voice response in an instant communication system, which comprises a status server for acquiring status information of a client on a receiving side and sending to an information server; and an information server for searching a corresponding automatic voice response message and informing a client on a sending side the details that the receiving side can not accept an invitation in time, so as to prevent the sending side who sends the invitation wasting unnecessary time, resulting in more timely and more distinct effect than that of a character type response message.
Description
Technical field
The present invention relates to communication technical field, the method and system of automatic voice responding in particularly a kind of instant communicating system.
Background technology
Along with the continuous development of telecommunication technology, the phone various, that function is various has appearred in the market to satisfy the demand of people to multiple telephone service.Present most of mobile phones and landline telephone all possess the automatic voice responding function, still, in instant communication technique field, also do not have similar function.In instant communication field, when instant communication user occurring and leave instant communication client, at this situation, a kind of technical scheme that automatically replies is arranged in the prior art, the return information that this technical scheme sets in advance by instant communication user, when system judges that instant communication user is for after leaving state or instant communication user active current state and being set to leave, if this system then replys the literal return information that pre-sets with set form from this instant messaging transmit leg of trend after receiving the Word message or voice/video invitation that certain instant messaging object sends.
The shortcoming that above-mentioned prior art exists is: reply the literal return information that pre-sets from trend instant messaging transmit leg and lack attractability, the side's of being sent out client is ignored easily; Particularly in voice/video communication,, only rely on literal to tell the other side's state information not have instantaneity and conspicuousness if the recipient does not exist.
Summary of the invention
The objective of the invention is do not possess instantaneity, conspicuousness by replying the literal return information that pre-sets from trend instant messaging transmit leg at prior art, the defective ignored of the side's of being sent out client easily, the method and system of automatic voice responding in a kind of instant communicating system are provided, to realize state information, in order to avoid the transmit leg of initiating to invite is wasted the unnecessary time by voice suggestion the other side recipient.
To achieve these goals, the invention provides the method for automatic voice responding in a kind of instant communicating system, comprising:
After information server received the voice/video message request of transmit leg client transmission, the time of described voice/video message request was arrived in recorder, and this voice/video message request is sent to recipient's client;
If described information server is not received the reception voice/video invitation response information that described recipient's client sends in first setting-up time, then obtain described recipient's client's state information;
Described information server is searched corresponding automatic voice responding information, and is sent to the transmit leg client according to the described recipient's client's state information that receives; If described recipient's client's state information that described information server obtains then according to the described state information of leaving, finds corresponding automatic voice responding information, and is sent to the transmit leg client for leaving state information; If described recipient's client's state information that described information server obtains is a presence information, then wait for one second setting-up time, if described information server is not also received the reception voice/video invitation response information that described recipient's client sends, then according to described presence information, find corresponding automatic voice responding information, and being sent to the transmit leg client, described second setting-up time is: a period of time that picks up counting from the time that to get access to described recipient's client's state information be presence information;
Described transmit leg client is searched corresponding voice messaging and broadcast according to the described automatic voice responding information that receives.
To achieve these goals, the present invention also provides the system of automatic voice responding in a kind of instant communicating system, comprising:
Information server, after being used to receive the voice/video message request of transmit leg client transmission, the time of described voice/video message request is arrived in recorder, and this voice/video message request is sent to recipient's client; In first setting-up time, do not receive the reception voice/video invitation response information that described recipient's client sends, then obtain described recipient's client's state information; Search corresponding automatic voice responding information according to the described recipient's client's state information that receives, and be sent to the transmit leg client; If described recipient's client's state information that described information server obtains then according to the described state information of leaving, finds corresponding automatic voice responding information, and is sent to the transmit leg client for leaving state information; If described recipient's client's state information that described information server obtains is a presence information, then wait for one second setting-up time, if described information server is not also received the reception voice/video invitation response information that described recipient's client sends, then according to described presence information, find corresponding automatic voice responding information, and being sent to the transmit leg client, described second setting-up time is: a period of time that picks up counting from the time that to get access to described recipient's client's state information be presence information;
Recipient's client is used to receive described voice/video message request; Send described reception voice/video invitation response information;
The transmit leg client is used to send described voice/video message request; Receive described automatic voice responding information, and also play according to the voice messaging of described automatic voice responding information searching correspondence.
By above technical scheme as can be known, the method and system of automatic voice responding in the instant communicating system provided by the invention, recipient's client of obtaining by information server can not receive the concrete state information of voice/video message request, search corresponding different automatic voice responding information, inform that timely transmit leg client recipient client can not accept the concrete situation of this voice/video message request, in order to avoid the transmit leg client of initiating to invite is wasted the unnecessary time, return information than character type is more timely, has more conspicuousness.
Also in conjunction with the accompanying drawings the present invention is described in further detail below by specific embodiment.
Description of drawings
Fig. 1 is the method embodiment one flow process schematic diagram of automatic voice responding in the instant communicating system of the present invention;
Fig. 2 is the method embodiment two flow process schematic diagrames of automatic voice responding in the instant communicating system of the present invention;
The structural representation of the system embodiment one of automatic voice responding in Fig. 3 instant communicating system of the present invention;
The structural representation of the system embodiment two of automatic voice responding in Fig. 4 instant communicating system of the present invention;
Another structural representation of the system embodiment two of automatic voice responding in Fig. 5 instant communicating system of the present invention.
Embodiment
The technical scheme that following examples of the present invention provide is: in instant communicating system, recipient's client is then replied automatic voice responding information to transmit leg if not accepting voice/video invites; The transmit leg client receives that being converted to voice after this automatic voice responding information plays.Describe the present invention below by specific embodiment.
As shown in Figure 1, be the method embodiment one flow process schematic diagram of automatic voice responding in the instant communicating system of the present invention.Comprise the steps:
After step 101, information server received the voice/video message request of transmit leg client transmission, the time of voice/video message request was arrived in recorder, and this voice/video message request is sent to recipient's client;
If step 102 information server is not received the reception voice/video invitation response information that recipient's client sends in first setting-up time, then obtain recipient's client's state information;
Time from recorder to the voice/video message request begins to count, reach the regular hour if recipient's client is not also accepted this voice/video message request, then information server does not receive the reception voice/video invitation response information that recipient's client sends;
After the transmit leg client receives the automatic voice responding information of corresponding a certain recipient's client's state information, search its corresponding voice messaging, play; For example the recipient is stealthy or not online, will illustrate that then the not online information translation of recipient is that voice are play at transmit leg: so-and-so is not online now for the recipient, can't accept your similar information such as invitation.
The method of automatic voice responding is obtained recipient's client's state information by information server in the instant communicating system that present embodiment provides, find corresponding automatic voice responding information, and inform the concrete condition that transmit leg client recipient can not accept the invitation timely, in order to avoid the transmit leg of initiating to invite is wasted the unnecessary time, return information than character type is more timely, has more conspicuousness.
As shown in Figure 2, be the method embodiment two flow process schematic diagrames of automatic voice responding in the instant communicating system of the present invention.Comprise the steps:
After step 202, information server received the voice/video message request of transmit leg client transmission, the time of voice/video message request was arrived in recorder, and this voice/video message request is sent to recipient's client;
If step 203 information server is not received the reception voice/video invitation response information that recipient's client sends in first setting-up time, then information server sends the request of inquiry recipient client's state information to state server;
Time from recorder to the voice/video message request begins to count, reach the regular hour if recipient's client is not also accepted this voice/video message request, then information server does not receive the reception voice/video invitation response information that recipient's client sends;
After step 204, state server receive the request of the described recipient's client's state information of inquiry, to the request of recipient's client send state information;
If recipient's client's state information that information server obtains is then left state information according to this for leaving state information, find corresponding automatic voice responding information, and be sent to the transmit leg client; The described state that leaves mainly includes: off-line state, stealthy state or other leave state etc.;
If recipient's client's state information that information server obtains is a presence information, then wait for one second setting-up time, if information server is not also received the reception voice/video invitation response information that recipient's client sends, then according to presence information, find corresponding automatic voice responding information, and be sent to the transmit leg client; Described second setting-up time is: from getting access to recipient's client's state information is a period of time that picks up counting time of presence information;
If recipient's client is not left, it also is presence, for preventing recipient's client voice/video message request that also do not have enough time to receive after through first setting-up time, just thought by information server by mistake recipient's client can not accept this voice/video message request, so start timing device timing one second setting-up time, promptly prolong the time that wait recipient client is accepted this voice/video message request, if recipient's client is not still accepted, the automatic voice responding information of then replying equally is to the transmit leg client;
Recipient's client that the method for automatic voice responding is obtained by information server in the instant communicating system that present embodiment provides can not receive the concrete state information of voice/video message request, search corresponding different automatic voice responding information, inform that timely transmit leg client recipient client can not accept the concrete situation of this voice/video message request, in order to avoid the transmit leg client of initiating to invite is wasted the unnecessary time, return information than character type is more timely, has more conspicuousness.
As shown in Figure 3, the structural representation for the system embodiment one of automatic voice responding in the instant communicating system of the present invention comprises:
Information server 1, after being used to receive the voice/video message request of transmit leg client 2 transmissions, the time of voice/video message request is arrived in recorder, and this voice/video message request is sent to recipient's client 3; Be used in first setting-up time, not receiving the reception voice/video invitation response information of recipient's client 3 transmissions, then obtain the state information of recipient's client 3; Be used for searching corresponding automatic voice responding information, and be sent to transmit leg client 2 according to the state information of the recipient's client 3 that receives;
Recipient's client 3 is used to receive the voice/video message request; Be used for sending the voice/video invitation response information that receives;
Transmit leg client 2 is used to send the voice/video message request; Be used to receive automatic audio response message, and also play according to the voice messaging of automatic voice responding information searching correspondence.
As shown in Figure 4, the structural representation for the system embodiment two of automatic voice responding in the instant communicating system of the present invention comprises:
Information server 1, after being used to receive the voice/video message request of transmit leg client 2 transmissions, the time of voice/video message request is arrived in recorder, and this voice/video message request is sent to recipient's client 3; In first setting-up time, do not receive the reception voice/video invitation response information that recipient's client 3 sends, then obtain the state information of recipient's client 3; State information according to the recipient's client 3 that receives is searched corresponding automatic voice responding information, and is sent to transmit leg client 2;
Recipient's client 3 is used to receive the voice/video message request; Send the voice/video invitation response information that receives;
Transmit leg client 2 is used to send the voice/video message request; Receive automatic audio response message, and also play according to the voice messaging of automatic voice responding information searching correspondence.
On above-mentioned information server 1, also comprise a timing module 11, be used for picking up counting a period of time that this time is first setting-up time from the time that receives the voice/video message request of record.
Comprise also that on above-mentioned recipient's client 3 one is provided with module 31, be used for being provided with whether open described automatic voice responding function in recipient's client 3.
This system also comprises a state server 4, is used to receive the request of the state information of inquiring about recipient's client 3; State information return information server with the recipient's client 3 on it.In this state server, also comprise: first enquiry module 41, after being used to receive the request of the state information of inquiring about recipient's client 3, to the 3 send state information requests of recipient's client; First memory module 42 is used to receive and store the state information that recipient's client 3 is returned; Perhaps
As shown in Figure 5, can also comprise in this state server 4: second enquiry module 43 is used for regularly to the 3 send state information requests of recipient's client; Second memory module 44 is used for real-time update and stores the state information of recipient's client 3.
The system of automatic voice responding in the instant communicating system that the foregoing description provides, obtain the state information of recipient's client 3 by state server 4, and send to information server 1, information server 1 finds out corresponding automatic voice responding information according to the state information of the recipient's client 3 that obtains, and send to transmit leg client 2, transmit leg client 2 is searched corresponding voice messaging again and is play, realized the concrete condition of informing that timely transmit leg client 2 recipient's clients 3 can not be accepted the invitation, in order to avoid the transmit leg client of initiating to invite is wasted the unnecessary time, return information than character type is more timely, has more conspicuousness.
It should be noted that at last: above embodiment only in order to technical scheme of the present invention to be described, is not intended to limit; Although with reference to previous embodiment the present invention is had been described in detail, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, and perhaps part technical characterictic wherein is equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution break away from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (11)
1. the method for automatic voice responding in the instant communicating system is characterized in that comprising:
After information server received the voice/video message request of transmit leg client transmission, the time of described voice/video message request was arrived in recorder, and this voice/video message request is sent to recipient's client;
If described information server is not received the reception voice/video invitation response information that described recipient's client sends in first setting-up time, then obtain described recipient's client's state information;
Described information server is searched corresponding automatic voice responding information, and is sent to the transmit leg client according to the described recipient's client's state information that receives; If described recipient's client's state information that described information server obtains then according to the described state information of leaving, finds corresponding automatic voice responding information, and is sent to the transmit leg client for leaving state information; If described recipient's client's state information that described information server obtains is a presence information, then wait for one second setting-up time, if described information server is not also received the reception voice/video invitation response information that described recipient's client sends, then according to described presence information, find corresponding automatic voice responding information, and being sent to the transmit leg client, described second setting-up time is: a period of time that picks up counting from the time that to get access to described recipient's client's state information be presence information;
Described transmit leg client is searched corresponding voice messaging and broadcast according to the described automatic voice responding information that receives.
2. the method for automatic voice responding in the instant communicating system according to claim 1 is characterized in that described first setting-up time is: from a period of time of picking up counting described time that receives described voice/video message request of record.
3. the method for automatic voice responding in the instant communicating system according to claim 1 is characterized in that describedly obtaining described recipient's client's state information and comprising:
Described information server sends the request of the described recipient's client's state information of inquiry to state server;
Described state server returns the recipient's client's state information on it to described information server.
4. the method for automatic voice responding is characterized in that in the instant communicating system according to claim 3,
After described state server receives the request of the described recipient's client's state information of described inquiry, to the request of described recipient's client send state information; Described recipient's client is returned its state information to described state server; Or,
Described state server is regularly to the request of described recipient's client send state information; And its state information of returning according to recipient's client, the described recipient's client's state information on this state server of real-time update.
5. the method for automatic voice responding in the instant communicating system according to claim 1 is characterized in that also comprising before described information server receives the voice/video message request that the transmit leg client sends: whether open described automatic voice responding function in described recipient's client setting.
6. the system of automatic voice responding in the instant communicating system is characterized in that comprising:
Information server, after being used to receive the voice/video message request of transmit leg client transmission, the time of described voice/video message request is arrived in recorder, and this voice/video message request is sent to recipient's client; In first setting-up time, do not receive the reception voice/video invitation response information that described recipient's client sends, then obtain described recipient's client's state information; Search corresponding automatic voice responding information according to the described recipient's client's state information that receives, and be sent to the transmit leg client; If described recipient's client's state information that described information server obtains then according to the described state information of leaving, finds corresponding automatic voice responding information, and is sent to the transmit leg client for leaving state information; If described recipient's client's state information that described information server obtains is a presence information, then wait for one second setting-up time, if described information server is not also received the reception voice/video invitation response information that described recipient's client sends, then according to described presence information, find corresponding automatic voice responding information, and being sent to the transmit leg client, described second setting-up time is: a period of time that picks up counting from the time that to get access to described recipient's client's state information be presence information;
Recipient's client is used to receive described voice/video message request; Send described reception voice/video invitation response information;
The transmit leg client is used to send described voice/video message request; Receive described automatic voice responding information, and also play according to the voice messaging of described automatic voice responding information searching correspondence.
7. the system of automatic voice responding in the instant communicating system according to claim 6, it is characterized in that also comprising on described information server: time block is used for picking up counting a period of time from the time that receives described voice/video message request of record.
8. the system of automatic voice responding in the instant communicating system according to claim 6 is characterized in that also comprising: state server is used to receive the request of the described recipient's client's state information of inquiry; Recipient's client's state information on it is returned described information server.
9. the system of automatic voice responding in the instant communicating system according to claim 8 is characterized in that described state server also comprises:
First enquiry module is after being used to receive the request of the described recipient's client's state information of described inquiry, to the request of described recipient's client send state information;
First memory module is used to receive and store the state information that described recipient's client is returned.
10. the system of automatic voice responding in the instant communicating system according to claim 8 is characterized in that described state server also comprises:
Second enquiry module is used for regularly to the request of described recipient's client send state information;
Second memory module is used for real-time update and stores described recipient's client's state information.
11. system according to automatic voice responding in the described arbitrary instant communicating system of claim 6-10, it is characterized in that comprising also that in described recipient's client one is provided with module be used for whether opening described automatic voice responding function in the setting of described recipient's client.
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| CN200710304193XA CN101471892B (en) | 2007-12-25 | 2007-12-25 | Automatic voice responding method and system for instant communication system |
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| CN200710304193XA CN101471892B (en) | 2007-12-25 | 2007-12-25 | Automatic voice responding method and system for instant communication system |
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Families Citing this family (8)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103428068B (en) * | 2012-05-14 | 2018-09-04 | 腾讯科技（深圳）有限公司 | The method, apparatus and system of information processing |
| CN103812763B (en) * | 2014-02-13 | 2017-11-07 | 深圳市金立通信设备有限公司 | A kind of contact method and terminal |
| CN105427856B (en) * | 2016-01-12 | 2020-05-19 | 北京光年无限科技有限公司 | Appointment data processing method and system for intelligent robot |
| CN107018060A (en) * | 2016-01-28 | 2017-08-04 | 阿里巴巴集团控股有限公司 | Message back method and apparatus |
| CN107623620B (en) * | 2016-07-14 | 2021-10-15 | 腾讯科技（深圳）有限公司 | Processing method of random interaction data, network server and intelligent dialogue system |
| WO2018010635A1 (en) | 2016-07-14 | 2018-01-18 | 腾讯科技（深圳）有限公司 | Method of generating random interactive data, network server, and smart conversation system |
| CN110866157B (en) * | 2018-08-27 | 2022-07-15 | 北京猎户星空科技有限公司 | Robot response method and device and robot |
| CN113673963A (en) * | 2021-09-01 | 2021-11-19 | 武汉悦学帮网络技术有限公司 | Account activating method and device, computer equipment and storage medium |
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