CN101365022B - Taxi scheduling system and implementing method thereof - Google Patents

Taxi scheduling system and implementing method thereof Download PDF

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Publication number
CN101365022B
CN101365022B CN 200710075596 CN200710075596A CN101365022B CN 101365022 B CN101365022 B CN 101365022B CN 200710075596 CN200710075596 CN 200710075596 CN 200710075596 A CN200710075596 A CN 200710075596A CN 101365022 B CN101365022 B CN 101365022B
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taxi
client
telecommunication system
dispatching
processing module
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CN101365022A (en
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张文松
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Abstract

The invention provides an implementation method of a taxi dispatching system, which comprises the following steps: (a), the dispatching system acquires the calling request of a mobile phone customer through a telecommunication system, inquires and obtains the geographic position of the customer according to a calling request message through the telecommunication system, and inquires and obtains the geographic position of a taxi provided with a public mobile communication terminal and customer carrying information through the telecommunication system on a real-time basis; and (b), the dispatching system selects one or more dispatching proposals according to the geographic position of the customer and the taxi returned, and initiates voice communication connection to a taxi mobile terminal and the customer according to the dispatching proposals through the telecommunication system. The invention effectively utilizes the prior public communication system, and reduces personnel input and the maintenance and management fee of hardwares when the hardwares are input at the initial stage and a calling-up dispatching center operates. Furthermore, the customer can communicate with a driver directly, thereby improving the calling-up efficiency and the calling-up success ratio, reducing the waiting time of the customer, and relieving the anxiety of the customer who waits for the calling-up of a dispatching center and a taxi.

Description

A kind of taxi dispatching system and its implementation
Technical field
The present invention relates to the taxi dispatching technology, particularly a kind of taxi dispatching system and its implementation.
Background technology
At present, out selecting the method for hiring a car has:
1) wait in the roadside, and this is a kind of process of completely random, and when a little residing position was relatively remote when waiting especially, the stand-by period can be long;
2) reserve by phone, one or several sequence call need to be provided, arrange full-time manpower on duty, dispatching desk is by global positioning system (Global Position System, be called for short GPS) obtain the geography information of taxi, therefrom select the scheme an of the best according to client's demand.There are the shortcomings such as human error, inefficiency in the processing reserve requests on duty and dispatching but this mode need to be disposed available manpower, and the client needs continuous re-dialing telephone, inefficiency when trunks busy; When temporarily not having the scheme that is fit to, the client still needs again to call, until demand is satisfied.
3) website reservation generally is to sign in to certain reservation website, and the information such as fill in the time, place are submitted reserve requests to, and when temporarily not having the scheme that is fit to, the client also needs to repeat to send request, until demand is satisfied.But this submission of sheet mode does not meet client's daily interchange custom, and the client more wishes to exchange in real time whenever and wherever possible.
Summary of the invention
The object of the present invention is to provide a kind of taxi dispatching system and its implementation.
The technical solution adopted for the present invention to solve the technical problems is: a kind of taxi dispatching system comprises a plurality of taxi portable terminals, telecommunication system processing module and taxi dispatching message processing module;
Described telecommunication system processing module, be used for receiving the request that the client sends by phone or note, and be responsible for described request is comprised that client's telephone number sends to described taxi dispatching message processing module and processes, return the geographical location information of taxi and carrying information and client's geographical location information to described taxi dispatching message processing module, according to the result of described taxi dispatching message processing module corresponding taxi portable terminal is called out to set up tripartite voice call with the client and be connected;
Described taxi dispatching message processing module, be used for receiving the client requests that described telecommunication system processing module is transmitted, according to the geographical location information of described request to telecommunication system processing module inquiry client, and obtain being equipped with in real time geographical position and the carrying information of the taxi of public communication terminal by telecommunication system inquiry, go out one or more scheduling schemes according to client's geographical location information and geographical location information and the carrying Information Selection of taxi, and be connected tripartite voice call connection by described telecommunication system processing module with the taxi portable terminal to the client; Open without the car answer-mode when also being used for dispatching unsuccessfully;
Described a plurality of taxi portable terminal is arranged on the taxi end, receives call request that described telecommunication system processing module sends and client's geographical location information.
Among the present invention, described telecommunication system processing module specifically comprises the PSTN interface module, and the Digital Data Net interface module;
Described PSTN interface module is used for client's call request is transferred to described taxi dispatching message processing module, and is connected with taxi portable terminal initiating speech conversation to the client by described telecommunication system processing module;
Described Digital Data Net interface module, be used for providing described taxi dispatching message processing module by the network interface of network to described telecommunication system processing module inquiry taxi information and client's geographical location information, and client's geographical location information is provided to the taxi portable terminal by described telecommunication system processing module.
Among the present invention, described taxi dispatching message processing module comprises voice connection module and control module;
Module connected in voice, be connected with described control module, a plurality of outside lines and interior line interface are provided, are responsible for client's call request is forwarded to described control module, and according to the information that described control module is returned corresponding taxi portable terminal, client are initiated the conversation connection;
Control module, obtain mobile phone client's call request by telecommunication system, and according to client's the call request geographical location information to described telecommunication system inquiry client, and inquire geographical position and the carrying information of hiring a car by described telecommunication system in real time, and will select one or more scheduling schemes and return to described voice and connect module.
Among the present invention, described taxi portable terminal adopts existing public GSM or cdma wireless access network portable terminal, described taxi portable terminal is fixedly mounted on the taxi end, can carry out with described telecommunication system processing module the communication of voice, note and image aspect.
The present invention also discloses a kind of implementation method of taxi dispatching system simultaneously, comprises the steps:
(a), dispatching patcher is obtained the call request that the mobile phone client sends in the mode of mobile phone or note by telecommunication system, and obtain client's geographical location information according to described call request information by telecommunication system inquiry, and obtain being equipped with in real time geographical position and the carrying information of the taxi of public communication terminal by the telecommunication system inquiry; Described call request information comprises client's telephone number;
(b), dispatching patcher is selected one or more scheduling schemes according to the geographical position of the described taxi that returns and carrying information and client's geographical location information, and with client is connected tripartite voice call connection by telecommunication system to the taxi portable terminal according to described scheduling scheme; If dispatch unsuccessfully, then start without the car answer-mode.
Among the present invention, also comprise the steps:
(c), the client is sent to taxi portable terminal with himself positional information with WAP cell phone map form by telecommunication system, and shows simultaneously the geographical location information of client and taxi self on same cell phone map.
Among the present invention, in the described step (b), if the nonreply within the default time of described taxi portable terminal is then carried out another scheduling scheme, and next taxi portable terminal is made a call again.
Among the present invention, if the taxi portable terminal that makes a call continuously surpasses preset number, then system's automatic transfer is to the manual service of dispatching patcher.
Among the present invention, the client asks by the mode of note, can come the answer mode at selection scheduling center and reply language by sending different short message contents.
The invention has the beneficial effects as follows that the rate of empty ride that greatly reduces taxi is used in calling by cable of taxi.The control centre is in real time to the taxi bus dispatching rate, and Taxi Management System also can be improved better in position, and cabin factor data acquisition.And the present invention calls project by cable with respect to tradition, effectively utilized existing public communication system, and the personnel that reduced when initial stage hardware drops into and call by cable control centre's operation drop into and the hardware maintenance administrative expenses.And the client can be directly and driver's conversation, and raising is called by cable efficient and called success rate by cable.To reduce client's Waiting time, the anxiety when wire back and wait for bus in the control centres such as alleviation client.Simultaneously because can and the client directly converse and grasped client's WAP cell phone map, the taxi driver also can find the client easilier.And replying all can connect at voice and staying record in the module of client's incoming call and driver ensured both sides' fail safe, and therefore taxi company also can promote such as the service level of seeking client's lost objects etc.
Description of drawings
Fig. 1 is the structural representation of taxi dispatching system of the present invention;
Fig. 2 is the flow chart of the caller client of the preferred embodiment of the present invention;
Fig. 3 is the flow chart of calling out with short message mode of the preferred embodiment of the present invention.
Embodiment
The present invention is further elaborated with specific embodiment with reference to the accompanying drawings for the below.
Because the hardware of calling taxi of the prior art system contains the GPS navigation system, taxi company's personal communication system, PSTN (the PublicSwitched Telephone Network that is used for customer call with the control centre, be called for short PSTN) interface three parts, call the participation that needs to have the dispatcher in the process by cable, therefore this all can increase certain expense, and dispatcher's participation can reduce and calls efficient by cable.
And the technical solution adopted for the present invention to solve the technical problems is: according to the mobile communcations system location technology, for example based on the location technology of GSM global system for mobile communications or CDMA digital cdma wireless technology, obtain mobile phone client and the geographical location information that the taxi of public communication terminal is housed, and adopt the voice with automatic turn-on power loss to answer module (for example group telephone of the intelligence of exploitation) in the control centre and reply user of incoming call, the client is used with car demand incoming call the function such as Three-Way Calling directly with corresponding taxi on communication terminal connect.
As shown in Figure 1, a kind of taxi dispatching system mainly comprises: a plurality of taxi portable terminals, telecommunication system processing module and taxi dispatching message processing module (control centre).
The described taxi dispatching message processing module of the embodiment of the invention comprises voice connection module and control module (control computer/server), link to each other with interface to each other, and be connected to respectively PSTN (the Public Switched Telephone Network of telecommunication system, be called for short PSTN) interface module and Digital Data Net (Digital Data Network, DDN) or the Network Interface Module such as integrated services digital network (IntegratedService Digital Network, ISDN).
Module connected in the voice of taxi dispatching message processing module has the outer line interface of one group of many PSTN to use jack per line, and the client need to dial this number with Che Shike.Voice are connected module and are linked to each other with control module by interfaces such as RS232/422/485.Control module also accesses the information network of telecom operators by Digital Data Net or other means of communication.Real-time, for example once control module was by the position of Digital Data Net to all taxis of telecom dealer inquiry subordinate in per 30 seconds, and carrying and contained client arrive the information such as destination.
Owing to fixedly mounted additional function at taxi, such as the functions such as SMS that can automatically send in real time carrying information, the public communication terminal of large-screen be so telecommunication system can provide position and the carrying information of hiring a car to control module.Control module also can be given other taxi portable terminal with position and the carrying information group sending of above taxi.The taxi driver can control the control centre's information that whether is uploaded to.
When having the client to use mobile phone dialing taxi dispatching center voice to connect the PSTN outside line key of module, voice are connected module with the automatic-answering back device caller client, and play corresponding voice recording, for example require client authorization taxi company to the inquiry of its position, simultaneously the caller client number is reached control module.Control module is inquired about Customer Location information by DDN to telecom dealer again, and according to Customer Location information and the selected one or more scheduling schemes of taxi information, can select one group of taxi, for example can be near nearest and unloaded taxi, or peak hours/period just driving towards client's carrying taxi.Control module is judged the distance of client and taxi, can utilize simply the Cell-ID cell identification location technology of mobile communication network, and the taxi that is positioned at the same residential quarter of client and adjacent cell namely is considered near the client.Also can utilize the TOA time of advent of the higher mobile communication network of precision, E-OTD strengthens the location technologies such as Measuring Time is poor, and in conjunction with the data of utilizing GIS (Geographic Information System, GIS-Geographic Information System).Voice are connected module by three-party talking function afterwards, automatically dial the selected taxi mobile terminal number of control module, the direct and taxi portable terminal connection with caller client.Simultaneously in the SMS messaging mode, or the mode of WAP WAP (wireless application protocol) cell phone map is sent to the taxi portable terminal of having opened GSM/GPRS GPRS function to control module with Customer Location information.
When voice are connected taxi driver that module dials in Preset Time, for example 7 seconds, not answer, voice connection module will be interrupted its calling, turn to second candidate's taxi calling.And in Preset Time, for example continuous 5 cars are not all answered, and voice are connected certain bar inside line of module with ring, turn manual service, and the personnel of control centre will converse with the client.And on the scene without the dispatcher, behind the certain hour, module connected in voice also can play suitable telephonograph automatically, and on-hook.Or caller client connected with the responsible taxi driver on duty of another kind of ring mode and certain.
In case and behind taxi driver's acknowledged client phone, be not suitable for service relation if think each other, the taxi driver can turn caller client near other taxis, or caller client is return to voice connection module, and module connected in voice also will turn to calling second candidate's taxi.Client and driver reach the service purpose, the talk-through on-hook.This outside line of initiating the voice connection module of Three-Way Calling also resets.More than can connect by voice embedded micro-processor and the realization of control module co-controlling of module.
The control centre also can be connected caller client with several candidate's taxis simultaneously, after wherein a driver replys connection, and all the other driver's broken strings.
If the client uses phone or Personal Handyphone System, rather than mobile phone, dial the chauffeur number, some city telecom dealer also can provide phone and Personal Handyphone System Customer Location information.And Customer Location can not be provided, or the client that other reason causes locates failure, and control module can't be connected module to voice and propose candidate's taxi.Voice are connected the inside line of module with ring.
If the client from the Internet chauffeur, is processed by control module, require information to send in advance with car the client, determine in advance candidate's taxi.Or in the time of using cars that the client fills in, by the phone number that the client fills near the unloaded taxi portable terminal with the car address of client's mobile phone and customer requirement is connected.
In the embodiment of the invention, behind the customer call taxi taking number, also can keep conversation always and wait for, until the taxi driver replys, but the client can hear behind the ring-back tone with regard to on-hook.After voice connection module and control module were waited until client's on-hook, the control centre began to inquire about client's geographical location information, matches and hires a car, the calling taxi driver.After having the driver to reply, will reply driver and client's connection by Three-Way Calling again.Module connected in voice can participate in communicating by letter between client and the driver always, namely sets up the tripartite telephone communication that module connected in client, taxi and voice.Also can be just give near unloaded taxi by control module with the Customer Location information group sending, have certain driver's button to represent " determining " after, control module is issued this driver with the customer phone number again, dials client's phone number by this driver.And will be finally whether the match is successful that the result is uploaded to the control centre.The control centre also will pass to these information the taxi of other selections in real time.
For the taxi of GPS navigation system and personal communication system has been installed at present, also can only adopt some function among the present invention to strengthen the performance of original system, such as client's mobile phone location and transmit client's electronic chart to functions such as taxis, perhaps set up client and taxi driver's voice call by other substitute mode.
Also the public communication terminal with GPS function or GPSone function can be installed in taxi, utilize the hybrid location determination technology of GPS location technology or GPS and base station that taxi is accurately located.
Portable terminal is not installed in the taxi, and the private mobile phone that module also can directly be connected caller client and positional information and be dealt into the taxi driver connected in voice.Of short duration from car and nearby the time as the taxi driver, can calls transfer be removed driver's private mobile phone by the portable terminal that sets out in hiring a car.Also can strengthen the warning function of taxi portable terminal, and the mutual communication function of portable terminal.
The present invention is according to the information of client's mobile phone location, and will send a telegram here intelligently client and corresponding personnel connect, and also can be used for 110 patrol police, the occasions such as 120 first aids.After the personnel of reporting a case to the security authorities call, near just can be very fast and 110 patrol police's personnel, talkings.The patrol police personnel have also obtained the personnel's that report a case to the security authorities positional information simultaneously.
Fig. 2 is the process chart of the caller client of the preferred embodiment of the present invention, as shown in the figure.In the system control module incessantly, the real-time DDN network that passes through is to the information of the inquiry subordinate of telecommunication bureau taxi.And voice connection module is being waited for customer call always.When the client is arranged with mobile phone dialing taxi company chauffeur hot line, caller client is by wireless access, and the PSTN network forwards the voice of control centre to and connects module, and module automatic-answering back device caller client connected in voice, and play corresponding voice recording, simultaneously the caller client number is reached control module.Control module is inquired about Customer Location information by DDN to telecommunication bureau, and according to Customer Location information and the selected one group of taxi of taxi information.Control module is sent to voice connection module with the taxi mobile terminal number of selecting, and voice are connected module by three-party talking function, automatically dials the selected taxi mobile terminal number of control module, the direct and taxi portable terminal connection with client's mobile phone.Control module also can be sent to the taxi portable terminal with client WAP cell phone map simultaneously.Driver's acknowledged client incoming call is reached the service purpose with the client, talk-through client driver both sides on-hook.Voice are connected the module outside line and are resetted.Caller client obtains satisfied the processing.And the taxi driver (for example in 7 seconds) in Preset Time who dials when voice connection module does not answer, and voice are connected module and will be interrupted its calling, turn to second candidate's taxi calling.If a continuously default car (for example 5) is not all answered, voice are connected the house phone of module with ring, and the personnel of control centre will converse with the client.
The control centre preferably also opens SP business (Service Provider, the direct supplier of mobile internet service content application service), the client can also explain the car request of using by sending the set form note except by the mobile phone calling taxi so.Fig. 3 is the flow chart of calling out with short message mode of the preferred embodiment of the present invention, and as shown in the figure, the client asks by the mode of note, can come the answer mode at selection scheduling center and reply language by sending different short message contents.
For example, the client wishes that the control centre uses the car request with speech answering oneself, can send set form note " taxitel " or " taxitel (space) XX " to SMS (the Short Message Service of call center, short-text message) number, telecommunication system can forward this note to the control module of control centre." taxitel " expression client wishes speech answering, and " XX " is client's speech selection, and for example, " cn " expression client wishes the Chinese speech answer, and " en " expression client wishes the English Phonetics answer.Control module can be inquired about Customer Location, and near the suitable taxi driver of language selecting sends client WAP cell phone map to the taxi of selecting, and transmits to be selected hire a car mobile terminal number and client's phone number and to connect module to voice.Voice connection module is dialed and is selected the mobile terminal number of hiring a car, and after the taxi driver connected, voice were connected module by Three-Way Calling or additive method calling customer.The client answers, and driver and client can directly converse.Driver and client's on-hook behind the end of conversation, voice are connected module and are resetted.Also can be just give near unloaded taxi by control module with the Customer Location information group sending, have certain driver's button to represent " determining " after, control module is issued this driver with the customer phone number again, dials client's phone number by this driver.And will be finally whether the match is successful that the result is uploaded to the control centre.The control centre also will pass to these information the taxi of other selections in real time with note.
Perhaps, for example, the client wish the control centre with message reply oneself use the car request, can send set form note " taxisms " or " taxisms (space) XXXXX " to the SMS number of call center, telecommunication system can forward this note to the control module of control centre." XXXXX " is the customer information content, by client oneself editor, and such as particular location, destination, time of using cars, client characteristics etc.Control module can be inquired about Customer Location, selects near taxi, and cluster ground sends client oneself editor's information, and client's WAP cell phone map is to one group of taxi selecting.If the driver shows " determining " by the interior portable terminal key table of getting off, after control module is received the signal that expression " determines ", the information of can will determine at first hiring a car again SMS is mass-sended the selectable taxi to institute just now, and will represent at first the license plate number of the taxi of " determining ", color, vehicle, the information exchanges such as vehicle mobile terminals number are crossed note, issue the client by language or the default language Chinese of client's editing short message.The taxi driver of expression " determining " also will receive client's phone number at first, and unload the visitor.
Above process is if any failure, for example reply without car, or for example the client sends the chauffeur note and does not also have voice to connect module after 3 minutes it is called out, or the control module inquiry finds that the client does not also receive the short message that will unload objective taxi after 3 minutes, control module can send explanation or sorry note automatically to the client, or the prompting that gives a warning, by the personnel of control centre contact customer.
If the note that does not meet set form is received by the control centre, the control centre will send short messages to the client, and correct messaging format is described.
Consider the time delay that SMS is possible, can replace the SMS passage with gprs system transmission information.
The above is the preferred embodiments of the present invention only, is not limited to the present invention, and for a person skilled in the art, the present invention can have various modifications and variations.Within the spirit and principles in the present invention all, any modification of doing, be equal to replacement, improvement etc., all should be included within the claim scope of the present invention.

Claims (9)

1. a taxi dispatching system is characterized in that, comprises a plurality of taxi portable terminals, telecommunication system processing module and taxi dispatching message processing module;
Described telecommunication system processing module, be used for receiving the request that the client sends by phone or note, and be responsible for described request is comprised that client's telephone number sends to described taxi dispatching message processing module and processes, return the information of taxi and client's geographical location information to described taxi dispatching message processing module, according to the result of described taxi dispatching message processing module corresponding taxi portable terminal is called out to set up tripartite voice call with the client and be connected;
Described taxi dispatching message processing module, be used for receiving the client requests that described telecommunication system processing module is transmitted, to telecommunication system processing module inquiry client's geographical location information and geographical location information and the carrying information of relevant taxi, go out one or more scheduling schemes according to client's geographical location information and geographical location information and the carrying Information Selection of taxi, and be connected tripartite voice call connection by described telecommunication system processing module with the taxi portable terminal to the client; Open without the car answer-mode when also being used for dispatching unsuccessfully;
Described a plurality of taxi portable terminal is arranged on the taxi end, receives call request that described telecommunication system processing module sends and client's geographical location information.
2. a kind of taxi dispatching system according to claim 1 is characterized in that, described telecommunication system processing module specifically comprises the PSTN interface module, and the Digital Data Net interface module;
Described PSTN interface module is used for client's call request is transferred to described taxi dispatching message processing module, and is connected with taxi portable terminal initiating speech conversation to the client by described telecommunication system processing module;
Described Digital Data Net interface module, be used for providing described taxi dispatching message processing module by the network interface of network to described telecommunication system processing module inquiry taxi information and client's geographical location information, and client's geographical location information is provided to the taxi portable terminal by described telecommunication system processing module.
3. a kind of taxi dispatching system according to claim 1 and 2 is characterized in that, described taxi dispatching message processing module comprises voice connection module and control module;
Module connected in voice, be connected with described control module, a plurality of outside lines and interior line interface are provided, are responsible for client's call request is forwarded to described control module, and according to the information that described control module is returned corresponding taxi portable terminal, client's initiating speech conversation are connected;
Control module, obtain mobile phone client's call request by telecommunication system, and according to client's the call request geographical location information to described telecommunication system inquiry client, and inquire the geographical location information of hiring a car by described telecommunication system in real time, and will select one or more scheduling schemes and return to described voice and connect module.
4. a kind of taxi portable terminal according to claim 1, it is characterized in that, described taxi portable terminal adopts existing public GSM or cdma wireless access network portable terminal, described taxi portable terminal is fixedly mounted on the taxi end, can carry out with described telecommunication system processing module the communication of voice, note and image aspect.
5. the implementation method of a taxi dispatching system is characterized in that, comprises the steps:
(a), dispatching patcher is obtained the call request that the mobile phone client sends in the mode of mobile phone or note by telecommunication system, and obtain client's geographical location information according to described call request information by telecommunication system inquiry, and obtain being equipped with in real time geographical position and the carrying information of the taxi of public communication terminal by the telecommunication system inquiry; Described call request information comprises client's telephone number;
(b), dispatching patcher is selected one or more scheduling schemes according to the described client's who returns geographical location information and taxi information, and with client is connected tripartite voice call connection by telecommunication system to the taxi portable terminal according to described scheduling scheme; If dispatch unsuccessfully, then start without the car answer-mode.
6. the implementation method of a kind of taxi dispatching system according to claim 5 is characterized in that, also comprises the steps:
(c), the client is sent to taxi portable terminal with himself positional information with WAP cell phone map form by telecommunication system, and shows simultaneously the geographical location information of client and taxi self on same cell phone map.
7. the implementation method of a kind of taxi dispatching system according to claim 5, it is characterized in that, in the described step (b), if described taxi portable terminal nonreply within the default time, then carry out another scheduling scheme, and next taxi portable terminal is made a call again.
8. the implementation method of a kind of taxi dispatching system according to claim 7 is characterized in that, if the taxi portable terminal that makes a call continuously surpasses preset number, then system's automatic transfer is to the manual service of dispatching patcher.
9. the implementation method of a kind of taxi dispatching system according to claim 5 is characterized in that, the client carries out call request by the mode of note, can come the answer mode at selection scheduling center and reply language by sending different short message contents.
CN 200710075596 2007-08-10 2007-08-10 Taxi scheduling system and implementing method thereof Expired - Fee Related CN101365022B (en)

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