CN101267476A - A simple call control method for dispatching communication - Google Patents
A simple call control method for dispatching communication Download PDFInfo
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- CN101267476A CN101267476A CNA2008101046613A CN200810104661A CN101267476A CN 101267476 A CN101267476 A CN 101267476A CN A2008101046613 A CNA2008101046613 A CN A2008101046613A CN 200810104661 A CN200810104661 A CN 200810104661A CN 101267476 A CN101267476 A CN 101267476A
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Abstract
The invention relates to a simple calling control method in dispatching communication, comprising: marking out a calling control region in a dispatching station interface, adding information bars to the calling control region, adding icons to the information bars for displaying the calling information concerned by dispatchers, and displaying calling states by changing the frame or background color of the calling information bars, in addition, integrating keys related to calling control with calling control bars. States display and function control are realized by different icons and keys, and the colors of the information bars, by configuring keys number and functions, usage requirement of dispatchers for calling control in different occasions are met according to users requirements, which reduces the number of interface function keys, thus the dispatchers can finish dispatching tasks more efficiently, the convenience of operation is enhanced. The dispatchers can directly control each calling separately, thus improving operation accuracy.
Description
Technical field
The invention belongs to the command scheduling technical field of dispatching communication system, simple calling-control method in particularly a kind of dispatching communication.
Background technology
Command dispatching system not only provides the telephone communication service of general administrative switch as special industry specialized communication system, has more provided the abundant command scheduling function that is applicable to traffic control.Because the professional particularity of command dispatching and communication system, require its simple operation, call out quick, reliable and stable.The dispatching desk that command dispatching system one general configuration is special, the dispatcher is by dispatching desk, and subordinate's user is carried out managing.The function keys that generally possess user's hot key on the dispatching desk and use always etc. make things convenient for dispatcher's operation.
Fig. 1 is a traditional scheduler platform surface chart, the following method of the general employing of the call scheduling of dispatching desk management at present: the call button district on dispatching desk, and by system configuration in advance, the call button of definition some; Each call button correspondence one or more (meeting) Subscriber Number; When the dispatcher clicks the user's hot key that has configured, system can finish the outbound call service to this hot key user automatically, realizes the command scheduling function by being used of call button and function case.
But because dispatching desk need carry out dispatching management for multiway calling under a lot of situations at present, and at this moment iff being being used of call button and function button, can produce probably can't to distinguish specifically be which calling to carry out the control of which type of function for, so not only may make traffic control produce mistake, and too much function key makes that dispatching desk interface utilance is lower, the dispatcher is when carrying out dispatching services, and the amount of information that obtains is fewer.How a kind of method of call control management easily is provided, solves the following problem of appearance:
1. some of dispatching desk are called out control buttons and are had ageingly, only are just can know which control for this calling is arranged clear and definite after being the calling of which kind of type.
2. the dispatcher is concerned about for the information of calling out more because dispatching services needs, such as call direction, type, state etc., these can show on the call information bar accordingly.
3. because the dispatching services action need has very strong accuracy, the use of call function key must corresponding call, and the dispatcher could locate fast, operate like this.
Summary of the invention
The purpose of this invention is to provide simple calling-control method in a kind of dispatching communication, by being called out, each road forms a call information bar, can utilize icon, color etc. to show the information of this time calling out above the information bar at this, utilize and show that the bearing function button can carry out dispatching management for this calling, makes things convenient for the dispatcher that calling is managed accurately; By reduction, can make our dispatching desk interface can show more contents down simultaneously to function button quantity; Thereby make the dispatcher finish the command scheduling business more efficiently, strengthen the convenience of operation.
For realizing described purpose, the technical solution used in the present invention is:
Simple calling-control method in a kind of dispatching communication, on the dispatching desk interface, divide one and call out the controlled area, increase the call information bar therein, and on information bar, add icon, call information in order to display scheduling person's care, carry out the show Calls state by changing call information bar frame or background color, in addition, will be attached to about the function button of calling out control and call out on the control strip.
The total interpolation of described call information bar, modification, three kinds of control models of deletion.
The step of described interpolation pattern is that at first system judges whether to produce new calling, if then add the call information bar, and according to the type and the state of new calling the state of call information bar is set, otherwise call other handling process.
The step of described modification pattern is, at first system judges to call out whether produce state variation, if, then need to change the state of respective call information, in current all call information bars, search corresponding information bar, and the state that changes it makes it corresponding with call state, otherwise calls other handling process.
The step of described puncturing pattern is, which end of calling is system at first judged whether, if then finding corresponding call information bar, and it is deleted from call list, otherwise calling other handling process.
Behind the described function button on the click-to-dial information bar, system judges whether that according to the function of button the needs dispatching desk carries out respective handling; Handle as the needs dispatching desk, then judge the change situation of the information bar that need carry out, the change of recalls information bar or deletion flow process are operated accordingly, and correctly show on the interface; If judging does not need dispatching desk to handle, then do not change information bar, process ends.
Can learn by such scheme, realize the method for Real-Time Scheduling control by adding the call information bar, can make convenient every road is called out of operator carry out direct control control separately, improved the accuracy of operation, and can omit useless business function under the different call states, thereby saved the part interface in function button district in the middle of the original dispatching patcher interface; Not only improved the effect of dispatching services human-computer interaction interface; Improve dispatcher's dispatching services operating efficiency simultaneously, fully satisfied the high-efficient development direction of modern dispatching patcher.
Description of drawings
Fig. 1 is a traditional scheduler platform surface chart;
The dispatching desk surface chart of Fig. 2 for providing call state and type to show;
Fig. 3 has the call information bar dispatching desk surface chart of having integrated function button;
Fig. 4 is for creating the flow chart of call information bar;
Fig. 5 is for revising the flow chart of call information bar state;
Fig. 6 is the flow chart of deletion call information bar;
Fig. 7 is a system handles flow chart behind the click-to-dial information bar function button.
Embodiment
The invention provides simple calling-control method in a kind of dispatching communication, the specific embodiment of the present invention be described in more detail below in conjunction with accompanying drawing:
Figure 1 shows that the schematic diagram at traditional scheduler platform interface, the present invention calls out the controlled area by divide one on former dispatching desk interface, increase the call information bar therein, and on information bar, add icon, call information in order to display scheduling person's care, such as call direction, type, state etc., can also carry out the show Calls state by changing frame or background color, amended interface is as shown in Figure 2; In addition, make to get for fear of the space that takies the interface because of the call information bar and seem crowded once again with regard to not very big interface shape, to be attached to about the call function button of calling out control calls out above the control strip, such as answering, hang up calling, keeping calling out, separating functions such as maintenance, single worker, prompt tone, monitoring, the dispatching desk interface after the improvement as shown in Figure 3; Can either make convenient every road is called out of operator operate control separately like this, can omit the useless business function under the different call states again, thereby save the part interface in central function button district, original dispatching patcher interface.
Not do not call out carry out in, calling out the controlled area can the show Calls record, user profile etc.
When calling is carried out, states such as conversation of representing this time to call out according to the different forms of expression, calling, quiet, monitoring, maintenance; Function button just can be determined according to the type of present call state and calling, as hang up, answers, keeps, separates maintenance, single worker, prompt tone, monitoring etc.
Corresponding to dispatching desk application at ordinary times, the total interpolation of call information bar, modification, three kinds of control models of deletion;
Fig. 4 is the flow chart that function is added in expression, at first system judges whether to produce new calling, if then add the call information bar, and the state and number of keys and the function that the call information bar are set according to the type and the state of new calling, otherwise call other handling process;
Fig. 5 is the flow chart of expression modify feature, at first system judges to call out whether produce state variation, if, then need to change the state of respective call information, in current all call information bars, search corresponding information bar, and the state that changes it makes it corresponding with call state and number of keys and function, otherwise calls other handling process;
Fig. 6 is the flow chart of expression delete function, and which end of calling is system at first judged whether, if then find corresponding call information bar in call list, and it is deleted from call list, otherwise call other handling process.
Fig. 7 is the system handles flow chart of click-to-dial information bar function button, and step comprises:
1. dispatcher's click function button;
2. system judges whether that according to the function of button the needs dispatching desk carries out respective handling;
3. as needing dispatching desk to handle, then judge the change situation of the information bar that need carry out, the change of recalls information bar or deletion flow process are operated accordingly, and correctly show on the interface;
4., then do not change information bar, process ends if judging does not need dispatching desk to handle.
The present invention is not breaking away under its spirit and the substantive characteristics prerequisite, multiple embodiment can be arranged, be to be understood that the foregoing description is not limited to above-mentioned any details, and should in the defined spirit and scope of claims, be explained widely, therefore, all drop in the border of claim and the scope or with the variation of these borders and scope equivalence with revise and all attempt to be included in the accessory claim.
Claims (6)
1. simple calling-control method in the dispatching communication, it is characterized in that, on the dispatching desk interface, divide one and call out the controlled area, increase the call information bar therein, and add icon on information bar, the call information in order to display scheduling person is concerned about carries out the show Calls state by changing call information bar frame or background color, in addition, will be attached to about the function button of calling out control on the calling control strip.
2. simple calling-control method is characterized in that in a kind of dispatching communication according to claim 1, the total interpolation of described call information bar, modification, three kinds of control models of deletion.
3. simple calling-control method in a kind of dispatching communication according to claim 2, it is characterized in that, the step of described interpolation pattern is, at first system judges whether to produce new calling, if, then add the call information bar, and the state of call information bar is set, otherwise call other handling process according to the type and the state of new calling.
4. simple calling-control method in a kind of dispatching communication according to claim 2, it is characterized in that, the step of described modification pattern is, at first system judges to call out whether produce state variation, if, then need to change the state of respective call information, in current all call information bars, search corresponding information bar, and the state that changes it makes it corresponding with call state, otherwise calls other handling process.
5. simple calling-control method in a kind of dispatching communication according to claim 2, it is characterized in that, the step of described puncturing pattern is, which end of calling is system at first judged whether, if, then find corresponding call information bar, and it is being deleted from call list, otherwise calling other handling process.
6. simple calling-control method is characterized in that in a kind of dispatching communication according to claim 1, click described function button after, system judges whether that according to the function of button the needs dispatching desk carries out respective handling; Handle as the needs dispatching desk, then judge the change situation of the information bar that need carry out, the change of recalls information bar or deletion flow process are operated accordingly, and correctly show on the interface; If judging does not need dispatching desk to handle, then do not change information bar, process ends.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101046613A CN101267476A (en) | 2008-04-23 | 2008-04-23 | A simple call control method for dispatching communication |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101046613A CN101267476A (en) | 2008-04-23 | 2008-04-23 | A simple call control method for dispatching communication |
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| CN101267476A true CN101267476A (en) | 2008-09-17 |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012019406A1 (en) * | 2010-08-13 | 2012-02-16 | 中兴通讯股份有限公司 | Method, system and client for realizing traffic console service |
| CN102427485A (en) * | 2011-12-31 | 2012-04-25 | 北京佳讯飞鸿电气股份有限公司 | Method for dynamically assigning numbers to IP (Internet Protocol) gateways in emergency dispatching system |
| CN102819381A (en) * | 2011-06-07 | 2012-12-12 | 仁宝电脑工业股份有限公司 | Electronic device and method for generating graphical user interface thereof |
| CN103870169A (en) * | 2014-04-04 | 2014-06-18 | 广东佳和通信技术有限公司 | Dispatching desk hot key content display method and incoming call hot key locating reminding method |
| CN103905662A (en) * | 2014-03-31 | 2014-07-02 | 广东佳和通信技术有限公司 | Novel dispatching desk |
-
2008
- 2008-04-23 CN CNA2008101046613A patent/CN101267476A/en active Pending
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012019406A1 (en) * | 2010-08-13 | 2012-02-16 | 中兴通讯股份有限公司 | Method, system and client for realizing traffic console service |
| CN102819381A (en) * | 2011-06-07 | 2012-12-12 | 仁宝电脑工业股份有限公司 | Electronic device and method for generating graphical user interface thereof |
| CN102427485A (en) * | 2011-12-31 | 2012-04-25 | 北京佳讯飞鸿电气股份有限公司 | Method for dynamically assigning numbers to IP (Internet Protocol) gateways in emergency dispatching system |
| CN102427485B (en) * | 2011-12-31 | 2015-05-06 | 北京佳讯飞鸿电气股份有限公司 | Method for dynamically assigning numbers to IP (Internet Protocol) gateways in emergency dispatching system |
| CN103905662A (en) * | 2014-03-31 | 2014-07-02 | 广东佳和通信技术有限公司 | Novel dispatching desk |
| CN103870169A (en) * | 2014-04-04 | 2014-06-18 | 广东佳和通信技术有限公司 | Dispatching desk hot key content display method and incoming call hot key locating reminding method |
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Open date: 20080917 |