CN101226665A - Bank self-help equipment and maintenance method thereof - Google Patents
Bank self-help equipment and maintenance method thereof Download PDFInfo
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- CN101226665A CN101226665A CNA2008100595914A CN200810059591A CN101226665A CN 101226665 A CN101226665 A CN 101226665A CN A2008100595914 A CNA2008100595914 A CN A2008100595914A CN 200810059591 A CN200810059591 A CN 200810059591A CN 101226665 A CN101226665 A CN 101226665A
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Abstract
The invention relates to bank self-service equipment and a maintenance method thereof. The bank self-service equipment comprises customer service modules for providing various service functions for customers with bank cards and equipment failure operating modules for self-repairing the failure modules. The invention is characterized in that the invention also comprises detecting and judging modules of equipment hardware for detecting the equipment hardware and operating the customer service modules when detecting normal operation of the equipment hardware, and the detecting and judging modules of equipment hardware operate the equipment failure operating modules to suspend the services of the customers with bank cards when detecting abnormal operation of the equipment hardware. Then system maintenance modules execute the instruction of maintaining and managing to maintain the failure modules, and to suspend the services of the customers with bank cards. Compared with the prior art, the invention has the advantages that the maintenance and management of the bank self-service equipment are convenient through additionally disposing the detecting and judging modules of equipment hardware and system maintenance modules on the basis of the existing bank self-service equipment, thereby avoiding abnormal failures that the existing self-service equipment captures cards, crashes down and the like, and simultaneously the service rate of the equipment is increased.
Description
Technical field
The present invention relates to a kind of bank self-aid apparatus and maintaining method thereof.
Background technology
Deep development and bank card client improving constantly along with the construction of China's Financial electronization to quality of service requirement, bank self-aid apparatus in the application of financial industry more and more widely, in the distance that furthers between client and the bank, expansion outlet, improve environment for card use, round-the-clock, omnibearing financial service is provided, reduces operating cost, irreplaceable effect is just being brought into play in aspects such as the service quality of raising financial industry and overall competitive strength.Generally, bank self-aid apparatus can be divided into ATM ATM (automatic teller machine), CDM self-help deposit machine, CRS deposit and withdraw all-in-one and BST self-service query machine or the like, now, use bank self-aid apparatus to become indispensable ingredient in people's life with financial service in 7*24 hour.
Yet, blemish in an otherwise perfect thing be the effect that many bank self-aid apparatus are not given full play to its advanced person, embody the advantage of its Self-Service.Existing bank self-aid apparatus generally includes only customer service module and equipment failure operation module, bank self-aid apparatus also only is in service mode and non-service mode, and some bank self-aid apparatus is owing to change chaotic between the operational mode, be unfavorable for manipulating of bank card client, often gulp down catastrophic failures such as card, deadlock without reason, the more serious phenomenon such as length money that also can occur brings inconvenience for client's use, brings unnecessary trouble for the management maintenance of bank.For example: under service mode, the transaction of bank card client plug-in card, also do not finish the client under the situation of transaction (bank card also do not take out), because conversion is chaotic between the bank self-aid apparatus system running pattern, the equipment state that the Possum system may begin to carry out new round transaction has detected, and when in finding card reader magnetic card being arranged, nature can reclaim, the client is also waiting for card taking, and card is having been reclaimed by no cause but.If change work is client's also not taking-up of money, and that the client will occur and not take money, and the money in the bank card has but been deducted, and surplus has appearred in bank self-aid apparatus.In addition, in the prior art, the operational mode of Possum is because just be divided into service mode and non-service mode simply, as shown in Figure 1, after the EM equipment module fault, can only enter non-service mode, after waiting for keeper's manual maintenance solution, just can return service mode, greatly reduce the utilization rate of equipment like this, waste the manpower and materials of bank.
Summary of the invention
Technical matters to be solved by this invention is to provide a kind of bank self-aid apparatus of being convenient to maintenance and management at the above-mentioned state of the art.
The technical matters that the present invention further will solve provides a kind of maintaining method at above-mentioned bank self-aid apparatus.
The present invention solves the technical scheme that above-mentioned first technical matters adopts: this bank self-aid apparatus, and it comprises the customer service module, for the bank card client provides various service functions;
Equipment failure operation module is carried out fault handling and self-starting recovery to malfunctioning module;
It is characterized in that also comprising:
Device hardware detects judge module, and device hardware is detected, and device hardware is normal when detecting, and then moves the customer service module; Device hardware is unusual when detecting, and then operational outfit failure operation module is suspended the bank card customer service;
System maintaining module is carried out the maintenance management order, and malfunctioning module is safeguarded, suspends the bank card customer service.
The maintenance of bank self-aid apparatus for convenience, the said system maintenance module comprises attended operation key-press module, Equipment Inspection module, described Equipment Inspection module be to should there being the attended operation button, and device hardware is carried out fault detect.
Further improve, the said system maintenance module also comprises the device hardware parameter configuration module, and described Equipment Inspection module be also to should there being the attended operation button, and the parameter of device hardware is made amendment and disposed.
Certainly the bank management personnel manage certainly to bank self-aid apparatus for convenience, and the said system maintenance module also comprises the checkout print module, download key module, and described checkout print module, download key module are also to there being the attended operation button.
The present invention solves above-mentioned second technical scheme that technical matters adopted: the maintaining method of this bank self-aid apparatus is characterized in that may further comprise the steps:
(1), after described bank self-aid apparatus starts operation, at first device hardware is carried out initialization operation, operational outfit hardware detection judge module enters the detection judgment model afterwards;
(2), device hardware detects judge module through after quiet detection is judged to equipment, if device hardware normally then move the customer service module, enter service mode, if device hardware unusually then operational outfit failure operation module, enter fault mode, and attempt malfunctioning module is carried out from recovering; Detecting under the judgment model, whenever pressing the attended operation button is the operational system maintenance module, enters service mode;
(3), under service mode, the client provides service for bank card, after client trading finished, the Possum system can be transformed into the detection judgment model automatically, and the device hardware module is carried out state-detection; And whenever press the attended operation button, if bank self-aid apparatus has the bank card client to conclude the business at plug-in card at this moment, this client trading is transformed into service mode after finishing again by the time; Wait for client's plug-in card state if Possum is in, can be transformed into service mode immediately;
(4), under fault mode, malfunctioning module recovers back operational outfit hardware detection judge module automatically, enters the detection judgment model; And whenever pressing the attended operation button is the operational system maintenance module, enters service mode;
(5), under service mode, system maintaining module is carried out the maintenance management order, malfunctioning module is safeguarded, and can be transformed into the detection judgment model by pressing the attended operation button.
In the above-mentioned steps (5), system maintaining module realizes the maintaining method pass-through mode of device hardware:
1., at first device hardware is carried out fault detect, search malfunctioning module;
2., malfunctioning module is carried out from recovering, and then malfunctioning module is detected, remove as fault and then move the customer service module, enter service mode; If fault still exists, operational outfit hardware parameter configuration module then, the hardware configuration of checking malfunctioning module receives maintenance command, and malfunctioning module is keeped in repair or change malfunctioning module;
3., after the fault clearance, press the attended operation button and be transformed into the detection judgment model.
Compared with prior art, the invention has the advantages that: at first, detect judge module and system maintaining module by on the basis of existing bank self-aid apparatus, setting up device hardware, and all set an operational mode for each module, standard and the condition changed between clear and definite each operational mode.Like this, under different operational modes, bank self-aid apparatus only offers its distinctive service function the use object of its appointment, has avoided causing in management and operational difficulty owing to all service functions of bank self-aid apparatus all being offered whole objects uses.Standard and the condition changed between clear and definite each operational mode are convenient to stable operation, automatically restoring fault and the keeper's of Possum maintenance management.
Secondly, the present invention is by defining the detection judgment model, standard its service function and be transformed into the condition of other pattern, well solve in the prior art, because the bank self-aid apparatus system does not clearly define the detection judgment model, just simply it is returned in service mode, when can appear at the bank self-aid apparatus system once in a while hardware module carried out state-detection and judgement, there is the bank card client to come plug-in card transaction or bank management personnel to come service equipment, or even bank card client and bank management personnel cause bank self-aid apparatus to gulp down card in this state simultaneously during operating equipment, abnormal failures such as deadlock.
Once more, the present invention detects judge module and system maintaining module by setting up device hardware, makes bank self-aid apparatus improve its utilization rate.
Description of drawings
Fig. 1 is the effect synoptic diagram of bank self-aid apparatus operational mode and conversion method in the prior art;
Fig. 2 is based on the operational mode of a kind of bank self-aid apparatus in the embodiment of the invention and the process flow diagram of maintaining method thereof.
Embodiment
Embodiment describes in further detail the present invention below in conjunction with accompanying drawing.
Bank self-aid apparatus provided by the invention comprises that customer service module, equipment failure operation module, device hardware detect judge module, system maintaining module.
Wherein, the customer service module is for the bank card client provides various service functions; Equipment failure operation module is carried out fault handling and self-starting recovery to malfunctioning module; Device hardware detects judge module, and device hardware is detected, and device hardware is normal when detecting, and then moves the customer service module, and device hardware is unusual when detecting, and then operational outfit failure operation module is suspended the bank card customer service; System maintaining module is carried out the maintenance management order, and malfunctioning module is safeguarded, suspends the bank card customer service.
In the present embodiment, system maintaining module comprises attended operation key-press module, Equipment Inspection module, device hardware parameter configuration module, checkout print module, downloads key module, and above-mentioned each module is all to there being the attended operation button.Wherein Equipment Inspection module is carried out fault detect to device hardware, the device hardware parameter configuration module is made amendment to the parameter of device hardware and is disposed, system maintaining module is carried out the maintenance management order, malfunctioning module is safeguarded, greatly made things convenient for the maintenance and management of bank management personnel bank self-aid apparatus.
As Fig. 2, the operational mode of bank self-aid apparatus and maintaining method thereof are in the embodiment of the invention:
Beginning 101:
Bank self-aid apparatus at first carries out initialization operation to device hardware after starting operation, and operational outfit hardware detection judge module enters the detection judgment model afterwards;
Detect judgment model 102:
The use object that bank self-aid apparatus detects under the judgment model has only the bank management personnel.Device hardware detects judge module through after quiet detection is judged to equipment, if device hardware is normal, Confirm Bank's Possum can continue as the bank card client service is provided, and then moves the customer service module, enters service mode; If device hardware is unusual, Confirm Bank's Possum can not continue as the bank card client provides service then automatic operational outfit failure operation module, enters fault mode, and attempts malfunctioning module is carried out from recovering; Detecting under the judgment model, whenever the bank management personnel press " plant maintenance " attended operation button is the operational system maintenance module, enters service mode; This operational mode is a kind of middle model, and system is transformed into service mode or fault mode immediately after detecting judgement, forbid that the bank card client manipulates.
Service mode 103:
The use object of bank self-help under service mode comprises bank card client and bank management personnel.The service function that offers the bank card client comprises inquiry into balance, detailed inquiry, deposit business, the business of withdrawing the money, transferred account service, change password, substitute service etc.; The function that offers the bank management personnel only switches to service mode.This pattern is the normal mode of Possum operation, mainly is to carry out financial transaction for the bank card client.
Bank self-aid apparatus can be switched to service mode or detects judgment model under service mode:
The condition that service mode is transformed into service mode is that the bank management personnel have triggered " plant maintenance " attended operation button; After the bank management personnel trigger " plant maintenance " attended operation button,, then wait until after this client trading finishes to be transformed into service mode again if bank self-aid apparatus has the bank card client to conclude the business at plug-in card at this moment; Wait for client's plug-in card state if Possum is in, can be transformed into service mode immediately.
Service mode is transformed into the condition that detects judgment model: when bank self-aid apparatus has the bank card client to conclude the business, by the time after this client trading finishes, the Possum system can be transformed into the detection judgment model automatically, the device hardware module is carried out state-detection, and whether judgment device can continue as the bank card client service is provided.
Fault mode 104:
The use object of bank self-aid apparatus under fault mode has only the bank management personnel.The function that offers the bank management personnel only switches to service mode.Bank self-aid apparatus forbids that the bank card client manipulates under this pattern, and is externally out of service, internally attempts malfunctioning module is carried out from recovering.
Bank self-aid apparatus can be switched to service mode or detects judgment model under fault mode:
The condition that fault mode is transformed into service mode is that the bank management personnel have triggered " plant maintenance " attended operation button; After the bank management personnel triggered " plant maintenance " attended operation button, bank self-aid apparatus can be transformed into service mode immediately.
It is after the bank self-aid apparatus hardware fault is recovered automatically that fault mode is transformed into the condition that detects judgment model, bank self-aid apparatus can be transformed into the detection judgment model automatically, the device hardware module is carried out state-detection, and whether judgment device can continue as the bank card client service is provided.
Service mode 105:
The use object of bank self-aid apparatus under service mode has only the bank management personnel.The function that offers the bank management personnel comprises that checkout is printed, clear is joined paper money, downloads key, checkout equipment module, parameter configuration, equipment shutdown and withdraw from equipment maintenance and management order such as management.Bank self-aid apparatus forbids that the bank card client manipulates under this pattern, and is externally out of service, internally actuating equipment keeper's maintenance management order.
Bank self-aid apparatus can only be transformed into the detection judgment model under service mode:
Service mode is transformed into the condition that detects judgment model " withdrawing from management " the attended operation button that has been the bank management personnel selection.After the keeper had selected " withdrawing from management " attended operation button, the bank self-aid apparatus system can be transformed into the detection judgment model automatically, and the device hardware module is carried out state-detection, and whether judgment device can continue as the bank card client service is provided.
Entering and withdraw from all of Possum service mode must be switched by bank management personnel manually-operated.Can both be transformed into service mode from service mode, fault mode and detection judgment model; Can only be transformed into the detection judgment model from service mode.
And system maintaining module realizes the maintaining method pass-through mode of device hardware:
1., at first device hardware is carried out fault detect, search malfunctioning module;
2., malfunctioning module is carried out from recovering, and then malfunctioning module is detected, remove as fault and then move the customer service module, enter service mode; If fault still exists, operational outfit hardware parameter configuration module then, the hardware configuration of checking malfunctioning module receives maintenance command, and malfunctioning module is keeped in repair or change malfunctioning module;
3., after the fault clearance, press the attended operation button and be transformed into the detection judgment model.
Finish 106:
When the bank self-aid apparatus system moves under service mode, after bank management personnel actuating equipment shutdown command, bank self-aid apparatus pattern out of service.Can change operations such as malfunctioning module.
Claims (6)
1. bank self-aid apparatus, it comprises
The customer service module is for the bank card client provides various service functions;
Equipment failure operation module is carried out fault handling and self-starting recovery to malfunctioning module;
It is characterized in that also comprising:
Device hardware detects judge module, and device hardware is detected, and device hardware is normal when detecting, and then moves the customer service module; Device hardware is unusual when detecting, and then operational outfit failure operation module is suspended the bank card customer service;
System maintaining module is carried out the maintenance management order, and malfunctioning module is safeguarded, suspends the bank card customer service.
2. bank according to claim 1 is characterized in that from equipment: described system maintaining module comprises attended operation key-press module, Equipment Inspection module, and described Equipment Inspection module be to should there being the attended operation button, and device hardware is carried out fault detect.
3. bank self-aid apparatus according to claim 2, it is characterized in that: described system maintaining module also comprises the device hardware parameter configuration module, described device hardware parameter configuration module be also to should there being the attended operation button, and the parameter of device hardware is made amendment and disposed.
4. bank self-aid apparatus according to claim 2 is characterized in that: described system maintaining module also comprises the checkout print module, downloads key module, and described checkout print module, download key module are also to there being the attended operation button.
5. the maintaining method of a kind of bank self-aid apparatus according to claim 3 is characterized in that may further comprise the steps:
(1), after described bank self-aid apparatus starts operation, at first device hardware is carried out initialization operation, operational outfit hardware detection judge module enters the detection judgment model afterwards;
(2), device hardware detects judge module through after the detection of equipment is judged, if device hardware normally then move the customer service module, enters service mode, if device hardware unusually then operational outfit failure operation module, enter fault mode, and attempt malfunctioning module is carried out from recovering; Detecting under the judgment model, whenever pressing the attended operation button is the operational system maintenance module, enters service mode;
(3), under service mode, the client provides service for bank card, after client trading finished, the Possum system can be transformed into the detection judgment model automatically, and the device hardware module is carried out state-detection; And whenever press the attended operation button, if bank self-aid apparatus has the bank card client to conclude the business at plug-in card at this moment, this client trading is transformed into service mode after finishing again by the time; Wait for client's plug-in card state if Possum is in, can be transformed into service mode immediately;
(4), under fault mode, malfunctioning module recovers back operational outfit hardware detection judge module automatically, enters the detection judgment model; And whenever pressing the attended operation button is the operational system maintenance module, enters service mode;
(5), under service mode, system maintaining module is carried out the maintenance management order, malfunctioning module is safeguarded, and can be transformed into the detection judgment model by pressing the attended operation button.
6. the maintaining method of a kind of bank self-aid apparatus according to claim 5 is characterized in that in the described step (5), and system maintaining module realizes the maintaining method pass-through mode of device hardware:
1., at first device hardware is carried out fault detect, search malfunctioning module;
2., malfunctioning module is carried out from recovering, and then malfunctioning module is detected, remove as fault and then move the customer service module, enter service mode; If fault still exists, operational outfit hardware parameter configuration module then, the hardware configuration of checking malfunctioning module receives maintenance command, and malfunctioning module is keeped in repair or change malfunctioning module;
3., after the fault clearance, press the attended operation button and be transformed into the detection judgment model.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2008100595914A CN100570653C (en) | 2008-02-02 | 2008-02-02 | A kind of bank self-aid apparatus and maintaining method thereof |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2008100595914A CN100570653C (en) | 2008-02-02 | 2008-02-02 | A kind of bank self-aid apparatus and maintaining method thereof |
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| CN101226665A true CN101226665A (en) | 2008-07-23 |
| CN100570653C CN100570653C (en) | 2009-12-16 |
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Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102096965A (en) * | 2011-01-28 | 2011-06-15 | 迈普通信技术股份有限公司 | Automatic teller machine (ATM) management system and automatic currency delivery method |
| CN101488259B (en) * | 2008-01-15 | 2012-01-11 | 日立欧姆龙金融***有限公司 | Traction processing apparatus |
| CN102682531A (en) * | 2012-03-21 | 2012-09-19 | 广州广电运通金融电子股份有限公司 | Switching device for realizing parallel running of two operating modes of self-service terminal |
| CN103095488A (en) * | 2012-12-14 | 2013-05-08 | 北京思特奇信息技术股份有限公司 | Condition monitoring system and condition monitoring method for self-service terminal peripheral hardware |
| CN103106750A (en) * | 2012-12-28 | 2013-05-15 | 深圳市怡化电脑有限公司 | Maintaining method of automatic teller machine (ATM) |
| CN104299331A (en) * | 2014-11-04 | 2015-01-21 | 中国建设银行股份有限公司 | Information processing method and system |
| CN107274589A (en) * | 2017-05-23 | 2017-10-20 | 深圳怡化电脑股份有限公司 | A kind of access method of hardware device, system and terminal device |
| CN107978098A (en) * | 2017-11-21 | 2018-05-01 | 浪潮金融信息技术有限公司 | The fault detection method and device of ATM |
| CN108010225A (en) * | 2017-12-14 | 2018-05-08 | 四川晓维科技有限公司 | Signal receiving circuit and automatic depositing-withdrawing equipment for automatic depositing-withdrawing equipment |
| CN110503785A (en) * | 2018-05-16 | 2019-11-26 | 山东新北洋信息技术股份有限公司 | Fault handling method, fault treating apparatus and financial self-service equipment |
| CN111158273A (en) * | 2019-12-20 | 2020-05-15 | 中核控制***工程有限公司 | Method for realizing safety display interface without operating system |
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2008
- 2008-02-02 CN CNB2008100595914A patent/CN100570653C/en not_active Expired - Fee Related
Cited By (16)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101488259B (en) * | 2008-01-15 | 2012-01-11 | 日立欧姆龙金融***有限公司 | Traction processing apparatus |
| CN102096965A (en) * | 2011-01-28 | 2011-06-15 | 迈普通信技术股份有限公司 | Automatic teller machine (ATM) management system and automatic currency delivery method |
| CN102096965B (en) * | 2011-01-28 | 2012-08-08 | 迈普通信技术股份有限公司 | Automatic teller machine (ATM) management system and automatic currency delivery method |
| CN102682531A (en) * | 2012-03-21 | 2012-09-19 | 广州广电运通金融电子股份有限公司 | Switching device for realizing parallel running of two operating modes of self-service terminal |
| CN102682531B (en) * | 2012-03-21 | 2014-03-05 | 广州广电运通金融电子股份有限公司 | Switching device for realizing parallel running of two operating modes of self-service terminal |
| CN103095488A (en) * | 2012-12-14 | 2013-05-08 | 北京思特奇信息技术股份有限公司 | Condition monitoring system and condition monitoring method for self-service terminal peripheral hardware |
| CN103106750A (en) * | 2012-12-28 | 2013-05-15 | 深圳市怡化电脑有限公司 | Maintaining method of automatic teller machine (ATM) |
| CN104299331B (en) * | 2014-11-04 | 2017-02-01 | 中国建设银行股份有限公司 | Information processing method and system |
| CN104299331A (en) * | 2014-11-04 | 2015-01-21 | 中国建设银行股份有限公司 | Information processing method and system |
| CN107274589A (en) * | 2017-05-23 | 2017-10-20 | 深圳怡化电脑股份有限公司 | A kind of access method of hardware device, system and terminal device |
| CN107274589B (en) * | 2017-05-23 | 2020-01-14 | 深圳怡化电脑股份有限公司 | Access method and system of financial self-service terminal hardware equipment and terminal equipment |
| CN107978098A (en) * | 2017-11-21 | 2018-05-01 | 浪潮金融信息技术有限公司 | The fault detection method and device of ATM |
| CN108010225A (en) * | 2017-12-14 | 2018-05-08 | 四川晓维科技有限公司 | Signal receiving circuit and automatic depositing-withdrawing equipment for automatic depositing-withdrawing equipment |
| CN110503785A (en) * | 2018-05-16 | 2019-11-26 | 山东新北洋信息技术股份有限公司 | Fault handling method, fault treating apparatus and financial self-service equipment |
| CN111158273A (en) * | 2019-12-20 | 2020-05-15 | 中核控制***工程有限公司 | Method for realizing safety display interface without operating system |
| CN111158273B (en) * | 2019-12-20 | 2021-04-13 | 中核控制***工程有限公司 | Method for realizing safety display interface without operating system |
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| CN100570653C (en) | 2009-12-16 |
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