CN101079822A - A help system and method based on instant communication tool - Google Patents
A help system and method based on instant communication tool Download PDFInfo
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- CN101079822A CN101079822A CN 200610036363 CN200610036363A CN101079822A CN 101079822 A CN101079822 A CN 101079822A CN 200610036363 CN200610036363 CN 200610036363 CN 200610036363 A CN200610036363 A CN 200610036363A CN 101079822 A CN101079822 A CN 101079822A
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Abstract
The invention discloses a help system based on timely communication tool and corresponding method, which consists of server and terminal to connect the server and make the terminal enrolling server as user, wherein the terminal contains help mode to receive problem description data to transmit to the server, transceiver mode to transceiver the help request, answer mode to answer the help request, disposed request list to store the disposed request; the server concludes request creating mode to create the help request according to the problem description, inform mode to transmit the help request to the terminal; the request creating mode connects the help mode and inform mode separately; the transceiver mode connects inform mode and disposed request list respectively; the answer mode connects the transceiver mode. The invention can acquire the help based on network rapidly due to establishing net-shaped help system through timely communication tool.
Description
Technical field
The present invention relates to field of computer technology, more particularly, relate to a kind of help system and method based on JICQ.
Background technology
In daily life or work, can run into problem miscellaneous unavoidably, and some problem is own insurmountable.This just need seek help other people to get help.Present based on network help mode mainly contains two kinds: a kind of is to post by online forum or BBS to seek help, and a kind of is to discuss by mails or group's mode.
Post to seek help by online forum or BBS and be meant that forum on the net or BBS describe the model of relevant issues by issue, wait for that the online friend who browses this model provides solution with follow-up post or money order receipt to be signed and returned to the sender mode.Yet, to could solve poor in timeliness through one relatively long period after the problem that a common model proposes.And way to solve the problem can not send to the promoter of problem automatically, needs promoter oneself to check on forum or the BBS on the net.
Mails or group's mode is discussed, and mails or group's member can propose the solution of oneself.Yet in this mode, the people who participates in dealing with problems has certain limitation, and the poor in timeliness of mails.
Network instant communication instrument (Instant Messenger, IM) be that a kind of permission two people or many people use network to carry out the Terminal Service of instant Word message, archives, voice and Video show, become the employed tool of communications of most of netizens, it not only is applied to amusement and recreation at ordinary times, and has also obtained at work using widely.
In JICQ, not only realized individual's mutual to the individual, also can realize that many people are mutual, thereby can realize the problem help group in by group.Yet the member in the group fixes, and limited amount, and therefore the object range of offering help is less, may give the solution that goes wrong.
Summary of the invention
The technical problem to be solved in the present invention is, and is less at the ageing object range relatively poor or that offer help of above-mentioned web help system and the defective that can't deal with problems provides a kind of new help system and method based on JICQ.
The technical scheme that the present invention solves the problems of the technologies described above is, a kind of help system based on JICQ is provided, the terminal that described JICQ includes server and links to each other with described server, described terminal logon server becomes the user, described terminal includes the module of seeking help that receives the problem description data and send to server, receive and transmit the transceiver module of the request of seeking help, the request list of processing of the request of seeking help has been handled in the answer module of the answer request of seeking help and storage, described server includes according to the request to create module of the problem description data creation request of seeking help and will seek help and ask to send to the notification module of terminal, wherein said request to create module is connected with notification module with the module of seeking help respectively, described transceiver module respectively with notification module with handle request list and be connected, described answer module is connected to transceiver module.
In a kind of help system based on JICQ of the present invention, described terminal also includes the termination module that stops the request of seeking help.
In a kind of help system based on JICQ of the present invention, the described request of seeking help includes the request mark of seeking help, problem description data and user's user ID is initiated in the request of seeking help.
In a kind of help system based on JICQ of the present invention, the described request of seeking help also includes the user ID of transmitting the request user that seeks help.
In a kind of help system based on JICQ of the present invention, described terminal also comprises the promising answer request of seeking help and/or transmits the reward module that the requesting users of seeking help is authorized integration.
The present invention also provides a kind of helping method based on JICQ, the terminal that described JICQ includes server and links to each other with described server, and described terminal logon server becomes the user, may further comprise the steps:
A, server generate the request of seeking help according to the problem description data of user's input, and the described request of seeking help includes the request mark of seeking help, problem description data and user's user ID is initiated in the request of seeking help;
B, the user ID that the described request of seeking help is initiated the user according to the request of seeking help send to the associated user of initiating the user;
C, described associated user are answered the request of seeking help by server and/or are transmitted to seek help and ask its associated user, stop up to the request of seeking help.
In a kind of helping method of the present invention, also include the request of seeking help and initiate the user for answering the step that the requesting users of seeking help is authorized integration based on JICQ.
In a kind of helping method of the present invention based on JICQ, the request of seeking help among the described step a also includes transmits the request user ID of seeking help, and described method also includes the request of seeking help and initiates the user for transmitting the step that the requesting users of seeking help is authorized integration.
In a kind of helping method based on JICQ of the present invention, described step c further comprises:
Whether the request of seeking help that the inquiry of c1, described associated user has been handled request list and judged current reception is present in has describedly been handled in the request list;
C2, if the request of seeking help of described current reception is not present in and has handled in the request list, then answer and/or transmit the described request of seeking help;
C3, if the request of seeking help stops, return step c1, answer and/or transmit by receiving the requesting users of transmitting of seeking help.
The present invention a kind of help system and method based on JICQ have been set up netted help system by JICQ, thereby can have been obtained based on network help fast.
Description of drawings
The invention will be further described below in conjunction with drawings and Examples, in the accompanying drawing:
Fig. 1 is the JICQ structural representation that the present invention is based on the help system of JICQ;
Fig. 2 is the logic diagram that the present invention is based on the help system of JICQ;
Fig. 3 is the structural representation of server and terminal among Fig. 1;
Fig. 4 is the flow chart that the present invention is based on the helping method of JICQ;
Fig. 5 is a flow chart of answering or transmit step among Fig. 4;
Fig. 6 judges among Fig. 4 whether the request of seeking help stops the flow chart of step.
Embodiment
As shown in Figure 1, in the present invention is based on the help system of JICQ, JICQ is made up of server 10 and a plurality of terminals 20 of being connected with server 10.In the present embodiment, after terminal 20 is used user ID (account number) logon server 10, constitute the user of JICQ, can carry out exchanging of literal, voice or video with the user of other logon servers 10.And server 10 is used to carry out the safeguarding of user (promptly verifying user ID, password of login user etc.), and carries out the forwards between the user.
Above-mentioned server 10 and terminal 20 can be respectively server and the terminal in the JICQ, also can be server and terminal in other special session instruments in addition.
As shown in Figure 2, logic diagram for the help system that the present invention is based on JICQ, wherein problem is initiated user 30 for needing obtain the user of help, and it at first encloses each user of 31 (i.e. this user's direct correlation user) to good friend once and sends the request of seeking help.And its once the good friend enclose each user of 31 and can be again enclose each user of 32 (promptly once the good friend encloses 31 members' direct correlation user) and transmit the request of seeking help to two degree good friends.Two degree good friends enclose each user of 32 and enclose each user (promptly two degree good friends enclose 32 members' direct correlation user) forwarding request of seeking help of 33 again to three degree good friends.And the like, just formed a well-bedded netted help system.
As shown in Figure 3, for realizing the netted help system among Fig. 2, terminal 20 includes the module 24 of seeking help, transceiver module 22, answers module 23 and has handled request list 21, server 10 includes request to create module 11 and notification module 12, wherein request to create module 11 is connected with notification module 12 with the module 24 of seeking help respectively, transceiver module 22 respectively with notification module 12 with handle request list 21 and be connected, answer module 23 and be connected to transceiver module 22.
The module of seeking help 21 is used to receive the problem description data of user's input and these problem description data is sent to server 10 via network, this module by with JICQ in the similar mode of dialog box receive the problem description data of input.
The request to create module 11 of server 10 is according to the problem description data creation request of seeking help from the module 24 of seeking help.In the present embodiment, include the request mark of seeking help (being ID), problem description data in the request of seeking help that request to create module 11 generates and user's user ID is initiated in the request of seeking help.The request mark of wherein seeking help is initiated user's user ID, problem initiation user's date and the generations such as number of times that problem initiation user initiated request the same day by request to create module 11 according to problem.The request of seeking help that request to create module 11 generates is forwarded to corresponding associated user by notification module 12.
The user ID of seeking help request initiation user during notification module 12 is asked according to seeking help or forwarding user's the user ID request of will seeking help send to the user with above-mentioned user ID direct correlation.
In addition, can comprise also that in terminal 20 stops a module (not shown), be used for solving the back and send the control command that the corresponding request of seeking help of termination is transmitted to server 10 in the problem of seeking help.Server 10 is no longer transmitted the corresponding request of seeking help after receiving this control command, and stops the answer message of this request of seeking help.
In addition, also can comprise a reward module (not shown), be used for the answer requesting users of seeking help is increased integration, and promote the grade of answering users by server 10 in terminal 20.Certainly, this reward module also can be the forwarding user increases integration.By this reward module, can increase the enthusiasm that the user transmitted and answered the request of seeking help, thereby strengthen the effect of help.
As shown in Figure 4, be the flow chart that the present invention is based on the helping method of JICQ, the terminal that described JICQ includes server and links to each other with described server, the terminal logon server becomes the user.This method specifically may further comprise the steps:
Step S41: server 10 generates seeking help request according to the problem description data of user input, and this request of seeking help includes the request mark of seeking help, problem description data and the request initiation user's that seeks help user ID etc.The request mark of wherein seeking help is initiated user's user ID, problem initiation user's date and the generations such as number of times that problem initiation user initiated request the same day according to problem.
Step S42: the described request of seeking help is sent to associated user according to the user ID of initiating the user in the request of seeking help, and the request of just will seeking help sends to each user in good friend's circle once.Associated user in this step can be all good friends that initiate the user, also can be the good friend of appointment.
Step S43: associated user is answered the request of seeking help by server 10 and/or is transmitted to seek help and ask its associated user.When transmitting, transmit the user its user ID is joined in the request of seeking help, and send to server 10.Then the user ID according to the initiation user in the request of seeking help sends to the initiation user with answer message when replying.
Step S44: judge whether the request of seeking help stops.If the request of seeking help stops then process ends; If the request of seeking help does not stop, then return step S43, descend the forwarding of good friend's circle once, stop up to the request of seeking help.In the present embodiment, the request of seeking help stops proposing or overtime automatic termination by initiating the user.
As shown in Figure 5, for answering or transmit the flow chart of step among Fig. 4.
Whether step S52: associated user receives the seeking help request that server 10 sends, and inquiry handled request list 21, judge according to the request mark of seeking help in the request of seeking help that this is sought help and ask to be present in to have handled in the request list 21.If this request of seeking help is present in handle in the request list 21, then the active user no longer transmits or answers this request of seeking help, and flow process finishes.
Step S53: if this request of seeking help is not present in do not handled in the request list 21, judged further then whether the user carries out the answer operation, judged promptly whether answer module 23 is triggered.Reply operation if do not carry out, then direct execution in step S55.
Step S54: reply operation as if carrying out, then the user will comprise the user ID of the initiation user in the answer message basis request of seeking help of answering data by answering module 23, and send to the initiation user of the request of seeking help by server 10.
Step S55: judge that further whether the active user carries out the forwarding operation, judges promptly whether transceiver module 22 is triggered.Current if do not carry out, then direct execution in step S57.
Step S56: in the request of seeking help, add active user's user ID, and the request of seeking help after will handling sends to the notification module 12 of server 10.
Step S57: the request list of processing 21 that this request of seeking help is stored into the active user.
Fig. 6 judges among Fig. 4 whether the request of seeking help stops the flow chart of step.
Step S61: the request of seeking help is initiated the user and is received and check the answer message of spending associated user from each.
Step S62: judge according to the answer content in the answer message whether correspondence problem solves.If the unresolved step S61 that then returns continues to receive the answer message that other users return.
Step S63: if problem solves, then announcement server 10 stops the request of seeking help, and makes server 10 shieldings all forwarding and answers to the request of should seeking help.
Step S64: receive the request of seeking help initiate the reward on total mark of user's input be increased to specific user (solution seek help problem the user and transmit the user).
Step S65: server 10 is adjusted user gradation according to user integral.
The above; only for the preferable embodiment of the present invention, but protection scope of the present invention is not limited thereto, and anyly is familiar with those skilled in the art in the technical scope that the present invention discloses; the variation that can expect easily or replacement all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (9)
1, a kind of help system based on JICQ, the terminal that described JICQ includes server and links to each other with described server, described terminal logon server becomes the user, it is characterized in that, described terminal includes the module of seeking help that receives the problem description data and send to server, receive and transmit the transceiver module of the request of seeking help, the request list of processing of the request of seeking help has been handled in the answer module of the answer request of seeking help and storage, described server includes according to the request to create module of the problem description data creation request of seeking help and will seek help and ask to send to the notification module of terminal, wherein said request to create module is connected with notification module with the module of seeking help respectively, described transceiver module respectively with notification module with handle request list and be connected, described answer module is connected to transceiver module.
2, a kind of help system based on JICQ according to claim 1 is characterized in that, described terminal also includes the termination module that stops the request of seeking help.
3, a kind of help system based on JICQ according to claim 1 is characterized in that, the described request of seeking help includes the request mark of seeking help, problem description data and user's user ID is initiated in the request of seeking help.
4, a kind of help system based on JICQ according to claim 3 is characterized in that, the described request of seeking help also includes the user ID of transmitting the request user that seeks help.
5, a kind of help system based on JICQ according to claim 4 is characterized in that, described terminal also comprises the promising answer request of seeking help and/or transmits the reward module that the requesting users of seeking help is authorized integration.
6, a kind of helping method based on JICQ, the terminal that described JICQ includes server and links to each other with described server, described terminal logon server becomes the user, it is characterized in that, may further comprise the steps:
A, server generate the request of seeking help according to the problem description data of user's input, and the described request of seeking help includes the request mark of seeking help, problem description data and user's user ID is initiated in the request of seeking help;
B, the user ID that the described request of seeking help is initiated the user according to the request of seeking help send to the associated user of initiating the user;
C, described associated user are answered the request of seeking help by server and/or are transmitted to seek help and ask its associated user, stop up to the request of seeking help.
7, a kind of helping method based on JICQ according to claim 6 is characterized in that, also includes the request of seeking help and initiates the user for answering the step that the requesting users of seeking help is authorized integration.
8, a kind of helping method according to claim 6 based on JICQ, it is characterized in that, the request of seeking help among the described step a also includes transmits the request user ID of seeking help, and described method also includes the request of seeking help and initiates the user for transmitting the step that the requesting users of seeking help is authorized integration.
9, a kind of helping method based on JICQ according to claim 6 is characterized in that described step c further comprises:
Whether the request of seeking help that the inquiry of c1, described associated user has been handled request list and judged current reception is present in has describedly been handled in the request list;
C2, if the request of seeking help of described current reception is not present in and has handled in the request list, then answer and/or transmit the described request of seeking help;
C3, if the request of seeking help stops, return step c1, answer and/or transmit by receiving the requesting users of transmitting of seeking help.
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| Application Number | Priority Date | Filing Date | Title |
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| CN2006100363636A CN101079822B (en) | 2006-06-30 | 2006-06-30 | A help system and method based on instant communication tool |
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| CN2006100363636A CN101079822B (en) | 2006-06-30 | 2006-06-30 | A help system and method based on instant communication tool |
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| CN101079822B CN101079822B (en) | 2010-06-09 |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102571626A (en) * | 2011-01-04 | 2012-07-11 | 腾讯科技（深圳）有限公司 | Session processing method and apparatus thereof |
| CN104065564A (en) * | 2014-06-10 | 2014-09-24 | 网易公司 | Method and device used for questioning and answering |
| CN104348698A (en) * | 2013-07-25 | 2015-02-11 | 腾讯科技（深圳）有限公司 | Message reminding method based on service of instant messaging and device thereof |
| CN105337841A (en) * | 2014-08-15 | 2016-02-17 | 腾讯科技（深圳）有限公司 | Information processing method and system, client, and server |
| CN105897548A (en) * | 2015-12-10 | 2016-08-24 | 乐视网信息技术（北京）股份有限公司 | Opinion feedback method, device and system and server |
| CN106022933A (en) * | 2016-04-29 | 2016-10-12 | 颜陈煜 | System and method of information transmission based on relation chain |
| CN106231066A (en) * | 2016-07-14 | 2016-12-14 | 中青冠岳科技(北京)有限公司 | A kind of mobile terminal provides the method and apparatus of online service |
| WO2016197874A1 (en) * | 2015-06-11 | 2016-12-15 | 阿里巴巴集团控股有限公司 | Information processing method and device |
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| CN100377551C (en) * | 2004-06-18 | 2008-03-26 | 腾讯科技（深圳）有限公司 | Method and system for providing prompt access utilizing prompt message |
| CN100477581C (en) * | 2004-10-19 | 2009-04-08 | 联想（新加坡）私人有限公司 | Method and server for providing remote help |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102571626A (en) * | 2011-01-04 | 2012-07-11 | 腾讯科技（深圳）有限公司 | Session processing method and apparatus thereof |
| CN104348698A (en) * | 2013-07-25 | 2015-02-11 | 腾讯科技（深圳）有限公司 | Message reminding method based on service of instant messaging and device thereof |
| CN104065564A (en) * | 2014-06-10 | 2014-09-24 | 网易公司 | Method and device used for questioning and answering |
| CN104065564B (en) * | 2014-06-10 | 2017-11-21 | 网易公司 | A kind of method and device for question and answer |
| CN105337841A (en) * | 2014-08-15 | 2016-02-17 | 腾讯科技（深圳）有限公司 | Information processing method and system, client, and server |
| WO2016197874A1 (en) * | 2015-06-11 | 2016-12-15 | 阿里巴巴集团控股有限公司 | Information processing method and device |
| CN106254206A (en) * | 2015-06-11 | 2016-12-21 | 阿里巴巴集团控股有限公司 | A kind of information processing method and equipment |
| CN105897548A (en) * | 2015-12-10 | 2016-08-24 | 乐视网信息技术（北京）股份有限公司 | Opinion feedback method, device and system and server |
| CN106022933A (en) * | 2016-04-29 | 2016-10-12 | 颜陈煜 | System and method of information transmission based on relation chain |
| CN106231066A (en) * | 2016-07-14 | 2016-12-14 | 中青冠岳科技(北京)有限公司 | A kind of mobile terminal provides the method and apparatus of online service |
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| CN101079822B (en) | 2010-06-09 |
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