CN101005540A - Method for realizing sitting service level evaluation of calling center service - Google Patents
Method for realizing sitting service level evaluation of calling center service Download PDFInfo
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- CN101005540A CN101005540A CN 200610001340 CN200610001340A CN101005540A CN 101005540 A CN101005540 A CN 101005540A CN 200610001340 CN200610001340 CN 200610001340 CN 200610001340 A CN200610001340 A CN 200610001340A CN 101005540 A CN101005540 A CN 101005540A
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- 238000011156 evaluation Methods 0.000 title claims abstract description 28
- 238000000034 method Methods 0.000 title claims abstract description 23
- 238000004891 communication Methods 0.000 claims abstract description 14
- 235000021167 banquet Nutrition 0.000 claims description 35
- 230000000875 corresponding effect Effects 0.000 description 4
- 238000010586 diagram Methods 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 3
- 238000012544 monitoring process Methods 0.000 description 3
- 238000012545 processing Methods 0.000 description 3
- 230000015572 biosynthetic process Effects 0.000 description 2
- 235000012364 Peperomia pellucida Nutrition 0.000 description 1
- 240000007711 Peperomia pellucida Species 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000002596 correlated effect Effects 0.000 description 1
- 230000010354 integration Effects 0.000 description 1
- 238000004321 preservation Methods 0.000 description 1
- 238000011160 research Methods 0.000 description 1
- 230000011664 signaling Effects 0.000 description 1
- 230000009897 systematic effect Effects 0.000 description 1
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CNB2006100013401A CN100566360C (en) | 2006-01-19 | 2006-01-19 | Realize the call center services method of sitting service level evaluation |
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CNB2006100013401A CN100566360C (en) | 2006-01-19 | 2006-01-19 | Realize the call center services method of sitting service level evaluation |
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CN101005540A true CN101005540A (en) | 2007-07-25 |
CN100566360C CN100566360C (en) | 2009-12-02 |
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CNB2006100013401A Expired - Fee Related CN100566360C (en) | 2006-01-19 | 2006-01-19 | Realize the call center services method of sitting service level evaluation |
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Cited By (17)
Publication number | Priority date | Publication date | Assignee | Title |
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CN101662549A (en) * | 2009-09-09 | 2010-03-03 | 中兴通讯股份有限公司 | Customer evaluation system and customer evaluation method based on voice |
CN102413251A (en) * | 2011-12-31 | 2012-04-11 | 携程计算机技术(上海)有限公司 | Large-scale distributed call center system |
CN102496092A (en) * | 2011-12-27 | 2012-06-13 | 重庆市电力公司綦南供电局 | Problem processing system used for electrical network |
CN101662550B (en) * | 2009-09-11 | 2012-10-03 | 中兴通讯股份有限公司 | Method and system for service quality detection for call center |
CN103379228A (en) * | 2012-04-25 | 2013-10-30 | 中兴通讯股份有限公司 | Method and system for evaluating call center Chat |
CN103416048A (en) * | 2011-03-07 | 2013-11-27 | 富士通株式会社 | Operator evaluation support apparatus and operator evaluation support program |
CN103443810A (en) * | 2011-03-17 | 2013-12-11 | 富士通株式会社 | Operator evaluation support device, operator evaluation support method, and storage medium having operator evaluation support program recorded therein |
CN103444160A (en) * | 2011-03-17 | 2013-12-11 | 富士通株式会社 | Operator evaluation support device, operator evaluation support method, and storage medium having operator evaluation support program recorded therein |
CN105306472A (en) * | 2015-11-04 | 2016-02-03 | 华为技术有限公司 | Seat matching device and method |
CN106203561A (en) * | 2016-08-31 | 2016-12-07 | 贵州远方生态环保科技股份有限公司 | A kind of intelligence environmental sanitation system public lavatory monitoring management system |
CN107749932A (en) * | 2012-03-26 | 2018-03-02 | 阿菲利蒂国际控股有限公司 | For method, system and the product of ranking to be carried out to individual in contact center system |
CN107895273A (en) * | 2017-09-30 | 2018-04-10 | 平安科技(深圳)有限公司 | Attend a banquet identity information display methods, application server and computer-readable recording medium |
CN108229978A (en) * | 2018-01-17 | 2018-06-29 | 平安科技(深圳)有限公司 | A kind of customer satisfaction pays a return visit method, equipment and storage medium |
CN108833722A (en) * | 2018-05-29 | 2018-11-16 | 平安科技(深圳)有限公司 | Audio recognition method, device, computer equipment and storage medium |
CN108881650A (en) * | 2018-04-12 | 2018-11-23 | 盐城塞纳世信息技术有限公司 | A kind of customer service call centralized processing system |
WO2019227624A1 (en) * | 2018-05-30 | 2019-12-05 | 平安科技(深圳)有限公司 | Monitoring method for call center, electronic apparatus, computer device and storage medium |
CN111311041A (en) * | 2018-12-12 | 2020-06-19 | 马上消费金融股份有限公司 | Data extraction method and equipment and related device |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN102263865B (en) * | 2010-05-24 | 2014-03-12 | 中兴通讯股份有限公司 | Real-time queuing feedback function realization method and system for next generation call center (NGCC) |
-
2006
- 2006-01-19 CN CNB2006100013401A patent/CN100566360C/en not_active Expired - Fee Related
Cited By (27)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN101662549A (en) * | 2009-09-09 | 2010-03-03 | 中兴通讯股份有限公司 | Customer evaluation system and customer evaluation method based on voice |
CN101662549B (en) * | 2009-09-09 | 2013-02-27 | 中兴通讯股份有限公司 | Customer evaluation system and customer evaluation method based on voice |
CN101662550B (en) * | 2009-09-11 | 2012-10-03 | 中兴通讯股份有限公司 | Method and system for service quality detection for call center |
CN103416048A (en) * | 2011-03-07 | 2013-11-27 | 富士通株式会社 | Operator evaluation support apparatus and operator evaluation support program |
CN103416048B (en) * | 2011-03-07 | 2016-08-17 | 富士通株式会社 | Operator evaluates assisting system and operator evaluates support method |
CN103443810A (en) * | 2011-03-17 | 2013-12-11 | 富士通株式会社 | Operator evaluation support device, operator evaluation support method, and storage medium having operator evaluation support program recorded therein |
CN103444160A (en) * | 2011-03-17 | 2013-12-11 | 富士通株式会社 | Operator evaluation support device, operator evaluation support method, and storage medium having operator evaluation support program recorded therein |
CN103443810B (en) * | 2011-03-17 | 2016-05-04 | 富士通株式会社 | Operator evaluates assisting system and operator evaluates support method |
CN103444160B (en) * | 2011-03-17 | 2016-06-15 | 富士通株式会社 | Telephonist evaluates assisting system, telephonist evaluates support method |
CN102496092A (en) * | 2011-12-27 | 2012-06-13 | 重庆市电力公司綦南供电局 | Problem processing system used for electrical network |
CN102413251B (en) * | 2011-12-31 | 2014-11-05 | 携程计算机技术(上海)有限公司 | Large-scale distributed call center system |
CN102413251A (en) * | 2011-12-31 | 2012-04-11 | 携程计算机技术(上海)有限公司 | Large-scale distributed call center system |
CN107749932B (en) * | 2012-03-26 | 2021-12-10 | 阿菲利蒂有限公司 | Method, system, and article of manufacture for ranking individuals in a contact center system |
CN107749932A (en) * | 2012-03-26 | 2018-03-02 | 阿菲利蒂国际控股有限公司 | For method, system and the product of ranking to be carried out to individual in contact center system |
CN103379228B (en) * | 2012-04-25 | 2016-05-11 | 中兴通讯股份有限公司 | Call center Chat evaluation method and system |
CN103379228A (en) * | 2012-04-25 | 2013-10-30 | 中兴通讯股份有限公司 | Method and system for evaluating call center Chat |
CN105306472A (en) * | 2015-11-04 | 2016-02-03 | 华为技术有限公司 | Seat matching device and method |
CN105306472B (en) * | 2015-11-04 | 2018-07-20 | 华为技术有限公司 | Seat coalignment and method |
CN106203561A (en) * | 2016-08-31 | 2016-12-07 | 贵州远方生态环保科技股份有限公司 | A kind of intelligence environmental sanitation system public lavatory monitoring management system |
CN107895273A (en) * | 2017-09-30 | 2018-04-10 | 平安科技(深圳)有限公司 | Attend a banquet identity information display methods, application server and computer-readable recording medium |
CN108229978A (en) * | 2018-01-17 | 2018-06-29 | 平安科技(深圳)有限公司 | A kind of customer satisfaction pays a return visit method, equipment and storage medium |
CN108229978B (en) * | 2018-01-17 | 2020-07-17 | 平安科技(深圳)有限公司 | Customer satisfaction return visit method, equipment and storage medium |
CN108881650A (en) * | 2018-04-12 | 2018-11-23 | 盐城塞纳世信息技术有限公司 | A kind of customer service call centralized processing system |
CN108833722A (en) * | 2018-05-29 | 2018-11-16 | 平安科技(深圳)有限公司 | Audio recognition method, device, computer equipment and storage medium |
WO2019227624A1 (en) * | 2018-05-30 | 2019-12-05 | 平安科技(深圳)有限公司 | Monitoring method for call center, electronic apparatus, computer device and storage medium |
CN111311041A (en) * | 2018-12-12 | 2020-06-19 | 马上消费金融股份有限公司 | Data extraction method and equipment and related device |
CN111311041B (en) * | 2018-12-12 | 2024-02-20 | 马上消费金融股份有限公司 | Data extraction method and device and related device |
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CN100566360C (en) | 2009-12-02 |
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Denomination of invention: Method for realizing sitting service level evaluation of calling center service Effective date of registration: 20141209 Granted publication date: 20091202 Pledgee: Bank of Guiyang Limited by Share Ltd dolomite branch Pledgor: Bejing Infobird Software Co.,Ltd. Registration number: 2014990001054 |
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