CA2734471A1 - Medical front desk automated system - Google Patents
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- CA2734471A1 CA2734471A1 CA2734471A CA2734471A CA2734471A1 CA 2734471 A1 CA2734471 A1 CA 2734471A1 CA 2734471 A CA2734471 A CA 2734471A CA 2734471 A CA2734471 A CA 2734471A CA 2734471 A1 CA2734471 A1 CA 2734471A1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
- G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
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Abstract
A System for automatically manage and integrate medical transactions targeting the healthcare industry.
TMS consists of an automated front desk access point, a web and mobile applications managing and controlling patients' medical transactions, a patient smart ID card system, a practitioner's medical application, a communication platform, an advertisement system and a complete back--office management solution in an integrated model.
These unique embedded, integrated and secure technologies as well as their cross-platform architecture drastically improve the management and efficiency of healthcare practices and patient. TMS covers a whole new aspect of medical business management, focusing on transaction management around the patient: he registers, checks in, books appointment with visit purposes and transports his medical orders at any point in the network.
Therefore, TMS improves healthcare services and significantly reduces administrative costs making medical practices, pharmacies and laboratories more efficient.
TMS consists of an automated front desk access point, a web and mobile applications managing and controlling patients' medical transactions, a patient smart ID card system, a practitioner's medical application, a communication platform, an advertisement system and a complete back--office management solution in an integrated model.
These unique embedded, integrated and secure technologies as well as their cross-platform architecture drastically improve the management and efficiency of healthcare practices and patient. TMS covers a whole new aspect of medical business management, focusing on transaction management around the patient: he registers, checks in, books appointment with visit purposes and transports his medical orders at any point in the network.
Therefore, TMS improves healthcare services and significantly reduces administrative costs making medical practices, pharmacies and laboratories more efficient.
Description
Assia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 Petition: Medical Front Desk Automated System Inventor: Assia Senouci Patent Name: Medical Front Desk Automated System I Field of invention This invention relates in general to medical information systems to all physicians from doctors, dentists, chiropractors, laboratory, pharmacies and physiotherapy, hospitals facilities (clinic/offices) 2 Background of the invention There is a major need in all medical facilities and in particular walk-ins clinics and hospitals. Ex:
in Canada, where there is a public health service, patients wait for hours before being served.
They have no way of knowing when they would see a doctor. Also, there are small or no communications from the front desk to the patients.
When entering walk-in clinic, patients are asked to hand their Medicare card and go wait in the waiting room. Cards are scanned with a basic copy manual device by overworked secretaraies.
Patient's physical files are retrieved and piled in front of the physician door. When the visit is given, doctors are to fill manual prescription and the nature of the visit in "cardboard" or Carton.
Those cardboard are piled and mailed (post) to a third party business where they have a staff of manual labor secretary to enter manually the data into a system. This business is certified to file insurance claims on the behalf of doctors to the insurer (government), In Quebec, Gestimed is the certified business working with the "Regie de 1'assuranee maladie du Quebec".
Errors are introduced on a daily basis and doctors don't get their claimed fees often. When a doctor forgets to file the cardboard within two months then all claims are lost.
Also, during a visit, doctors are to write patient name and ID on prescriptions and lab-work order manually. This is where errors are often made.
When waiting in a waiting room for a doctor, patient are not entertained or informed if the doctor has to leave office on an emergency, or when they could see any doctor.
Patients are often asked to rebook a follow-up appointment with the secretary on their way out.
This is the time where they have to wait again to take an appointment.
Also, for patients with chronic disease need prescription renewal on an annual basic and often doctors can't make the time to see them just to prescribe the same medication.
What they often do is to wait at the frront desk and the secretary or the nurse will hand them their prescription.
We also have an increase in need for the following raisons:
Page 1 of 11 Assia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 1. Aging population an increase in need of medical care (retired baby boomer population in Canada).
2. Limited medical staff due to cuts in public medical services in the past ten years.
in Canada, where there is a public health service, patients wait for hours before being served.
They have no way of knowing when they would see a doctor. Also, there are small or no communications from the front desk to the patients.
When entering walk-in clinic, patients are asked to hand their Medicare card and go wait in the waiting room. Cards are scanned with a basic copy manual device by overworked secretaraies.
Patient's physical files are retrieved and piled in front of the physician door. When the visit is given, doctors are to fill manual prescription and the nature of the visit in "cardboard" or Carton.
Those cardboard are piled and mailed (post) to a third party business where they have a staff of manual labor secretary to enter manually the data into a system. This business is certified to file insurance claims on the behalf of doctors to the insurer (government), In Quebec, Gestimed is the certified business working with the "Regie de 1'assuranee maladie du Quebec".
Errors are introduced on a daily basis and doctors don't get their claimed fees often. When a doctor forgets to file the cardboard within two months then all claims are lost.
Also, during a visit, doctors are to write patient name and ID on prescriptions and lab-work order manually. This is where errors are often made.
When waiting in a waiting room for a doctor, patient are not entertained or informed if the doctor has to leave office on an emergency, or when they could see any doctor.
Patients are often asked to rebook a follow-up appointment with the secretary on their way out.
This is the time where they have to wait again to take an appointment.
Also, for patients with chronic disease need prescription renewal on an annual basic and often doctors can't make the time to see them just to prescribe the same medication.
What they often do is to wait at the frront desk and the secretary or the nurse will hand them their prescription.
We also have an increase in need for the following raisons:
Page 1 of 11 Assia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 1. Aging population an increase in need of medical care (retired baby boomer population in Canada).
2. Limited medical staff due to cuts in public medical services in the past ten years.
3. Medical staff shortest struggle and increase 4. Financial constraints to the healthcare public system pushing doctors to increase their quota of patients 5. physicians need to reduce labor cost and increase their efficiency 6. decrease errors in manipulating patient information for insurance claim 7. Control fraud in insurance claim (new measure taken by the Quebec Gov is to have patient sign a waver to their doctor, it is implemented in Rimouski) 8. Better management of public resources in healthcare.
9. Reduce multiple lab inquiries from various doctors fro the some period (MRI, various Scans) to ensure patient health safety, l0. Introduction to public healthcare insurance in United States of America There are various kiosk and advertisements equipment in the market to entertain and handle patient information and but none of them is to help sell and carry a universal ID on chip card that will help the healthcare system to perform better in all aspects and help patient managing their valuable time.
3 Summary of the invention 3.1 Use of the invention:
It is a system that will act as a Front Desk in any "medical service" facility (referred as MS
facility in this document). This system will manage patient information to access any medical service in any facility. It will also inform patient about general information and public products and services as advertisement.
This system is called "Medical Front Desk Automated System" (MFDAS) This system will help:
= MS facilities, maximize their efficiency and reduce their costs = Insurance companies, prevent fraud, reduce information handling costs and help control claims = Patients manage access to health professionals; receive follow-up information and other valuable information related to their healthcare needs.
= Advertisement companies to distribute products and services related information to patients.
Pharmacists and laboratories to handle basic patient information (ex:
labeling) = Distribute Medical Secure Chip Cards (with patients' consent).
1 Medical service MS is any service of Healthcare, dental, laboratory work (blood, scans, etc), chiropractic work, physiotherapy work and pharmaceutical service.
Page 2of11 Assia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 = Distribute universal readers to MS facilities ex: pharmacies, laboratories, radiologist, Dentists, Chiropractic etc.) Figure 1: High Level System Overview is a high level illustration of MFDAS:
From the interactive console (kiosk, desktop) at the MS facility, patients and physician2 will be using booking, billing, scheduling, instant messaging, MS information and advertisement on various product and services.
4 Brief description of the drawings Figure 1: High Level System Overview It is a high level description of the system.
Figure 2: Medical Front Desk automated system (MFDAS) workflow Medical front desk automated system workflow diagram of the process showing interactions between patients, physicians and Advertisement customers in a medical service (MS) facility Figure 3 : Medical Access Kiosk-Queue/Q, Distributor D
Description of the kiosk attributes Figure 4: Medical Access Kiosk- Viewer (MAK-V) Description of the display Figure 6: Kiosk Application workflow Data flow diagram showing data and process the patient goes trough in the facility: from the registry, to the end.
Figure 6: Kiosk Application workflow :
It is the public Announcement (PA), a speaker or set of speakers through which the scheduling system calls the next patient automatically, triggered from the physician's console. Pre-programmed events can be sent to the PA triggered by various important events.
2 Physician is used for any provider of a medical service: ex doctor, nurse, dentist, pharmacist etc.
Page 3 of 11 ,Asia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 Detailed description of the invention 5.1 System description From Figure 1: High Level System Overview, we describe the system as follow:
Medical Access Kiosk (MAK) Consist of a software product running on a computer mounted inside a kiosk with a touch-screen monitor and an ID reader (Medicare and driver's license). It also has a chip card reader for facilities internal ID
cards. It possesses an attractive and simple Graphical User Interface to help patient register for their current and next visits. When introduced, this device will handle only identification information. Handling of the complete Health Record will come in a future version of the product. Waiting periods are long in most medical Canadian facilities, especially in Quebec. Handling patient's information (ID, appointment, insurance claim cards, purpose of visit, etc.) is time consuming for physicians and supporting staff.
Errors are introduced on a daily basis. This application will help physicians to reduce the time required for logistics around visits, increase their daily number of visits and improve their paperwork handling. Figure 3 shows a graphical representation of the kiosk. This product will replace manual readers and reduce the need of manual labor (secretary managing patients' registration and scheduling). It will be possible to purchase a chip card ID at the kiosk. This will be sold directly to the patient with his or her proper agreement acceptance. This chip card help patient carry their facility identity information. Payments will be made at this kiosk by any credit card.
Public Announcement (audio) or (PA) is a speaker or set of speakers through which the scheduling system calls the next patient automatically, triggered from the doctor's console. Pre-programmed events can be sent to the PA triggered by various important events.
Physician information management application to interact with patient information and to communicate with patients remotely. This application could be installed on a mobile device.
Advertisement application to display messages directly from physicians or on various product and services. This application could be installed on a mounted Wall display.
This is an engine running a pre-programmed list of advertisements. It has an event listener to interrupt any play on emergency levels... This product displays ads by geographical zone, facilities interests, social events calendar and local market. It can also display advertisement from corporate customers (pharmaceutical companies, real-estate etc.). Ads are displayed according to a programmed schedule, by location; by priorities and importance. For example a schedule of pre-programmed advertisements for pharmaceutical products could be interrupted in order to display high priority messages such as medical emergencies or national breaking news.
This same application displays the waiting list of patients with average estimated waiting time to let patients see their respective scheduled turn. When patients are called through PA (integrated to the system) to their doctors' office, their names are also displayed at the same time with a highlighted color. When patients have missed their turn they can be pushed back in the list (Queue). A proper algorithm will be used to help maintain an active list with the right highlights to help atients make better use of their Page 4of11 Assia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 waiting time. It also allows doctors to call their next patient directly from their console (desktop computer).
Advertisement publishing system. It is composed of various applications to collect publication material from advertisement customers, validate and publish information to patients. Advertisement customers will be using an e-commerce application to purchase air time for their advertisements.
integrated Printer, to print various lab work, prescription, receipt, coupons, etc.
Data management server is a central database and application services built to manage patient information. It is essential to MS facility as it holds all patient appointments and visits. It has an interface to :
I - Physician's application to communicate with patients 2- Advertisement station to display patient Queue information 3- Public announcement 4- Kiosk for patient information exchange (Patient Info and picture .
8 Interface to Facility's appointment handling system like outlook when they use a separate system. Otherwise appointments could be handled through a fat client application connected directly to MFDAS.
Patient Various ID cards : Medicare, Driver's license, Chip card (p Printer for physician's office to print prescription labels with the patient name and ID.
Those labels are stick to lab-work order and prescriptions. As for insurance claim, it will print labels with patient name ID and the visit code to glue on insurance claim forms.
The following Figure 2: Medical Front Desk automated system (MFDAS) workflow highlights the workflow used in this system:
It is a scanner that takes a picture of the presented card. Cards are patient IDs like a 1 medical card or a driver license. The scanner could be based on a camera.
OCR (Optical Character Recognition) Application is a piece of software that extracts 2 text from the taken picture by the scanner. This application will identify written names and ID on the cards.
Chip card reader. It has a safe mechanism to mead a valid chip card that contains patient 1 information in its embedded system.
There is a mechanism between the reader and the card so they can recognize each other and authorize further communications. NIPS are r wired from the patient.
ID Reader Application : will retrieve Patient ID/information from the chip card and the 1 server for further processing Patient Management Application: is a complete application that manages patient 1 =~ information. Description is defined in Figure 6: Kiosk Application workflow Camera interface: takes a picture of the patient. This will be used for security purposes.
1.6 This application will have recognition on camera masking to prevent vandalism.
Page 5 of I 1 Assia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 5.2 Font end Kiosk description: Medical Access kiosk (MAK) Medical Access Kiosk (MAK) is shown in Figure 3: Medical Access .Kiosk-Queue/Q, Distributor D and here bellow is a description of each label from 1-9.
1- Touch Screen Monitor 2- Card Reader for legacy ID cards like Medicare and driver's license (scanner) 3- Card Reader for Chip Cards that will be the unique ID used for any medical facility as the patient ID
4- Integrated printer for printout like receipt, lab order, pick-up prescription renewal, coupons for discounts.
5- Card distributor when cards are purchased locally 6- Integrated camera for security purposes 7- Kiosk frame 8- Integrated computer 9- The same card reader 3 but processing bank cards for payment This kiosk will include a sensor to read patient temperature and another one for blood pressure. This will be a future set of options offered on future kiosks.
5.3 Back-end system MAK. is supported by a complete back-end system. As shown in Figure 2: Medical Front Desk automated system (MFDAS) workflow. From the interactive console (kiosk, desktop) at the medical facility, patients and doctors will be using booking, billing, scheduling, instant messaging and advertisement.
5.4 Terms and terminology Medical service MS: any service of Healthcare, dental, laboratory work (blood, scans, etc), chiropractic work, physiotherapy work and pharmaceutical service Medical service facility: healthcare related service, Medical Clinic, dental clinic, laboratory, chiropractic clinic, physiotherapy clinic, hospital, and pharmacy.
Physician: is used for any provider of a medical service: ex: doctor, nurse, dentist, pharmacist etc.
Page 6 of 11
3 Summary of the invention 3.1 Use of the invention:
It is a system that will act as a Front Desk in any "medical service" facility (referred as MS
facility in this document). This system will manage patient information to access any medical service in any facility. It will also inform patient about general information and public products and services as advertisement.
This system is called "Medical Front Desk Automated System" (MFDAS) This system will help:
= MS facilities, maximize their efficiency and reduce their costs = Insurance companies, prevent fraud, reduce information handling costs and help control claims = Patients manage access to health professionals; receive follow-up information and other valuable information related to their healthcare needs.
= Advertisement companies to distribute products and services related information to patients.
Pharmacists and laboratories to handle basic patient information (ex:
labeling) = Distribute Medical Secure Chip Cards (with patients' consent).
1 Medical service MS is any service of Healthcare, dental, laboratory work (blood, scans, etc), chiropractic work, physiotherapy work and pharmaceutical service.
Page 2of11 Assia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 = Distribute universal readers to MS facilities ex: pharmacies, laboratories, radiologist, Dentists, Chiropractic etc.) Figure 1: High Level System Overview is a high level illustration of MFDAS:
From the interactive console (kiosk, desktop) at the MS facility, patients and physician2 will be using booking, billing, scheduling, instant messaging, MS information and advertisement on various product and services.
4 Brief description of the drawings Figure 1: High Level System Overview It is a high level description of the system.
Figure 2: Medical Front Desk automated system (MFDAS) workflow Medical front desk automated system workflow diagram of the process showing interactions between patients, physicians and Advertisement customers in a medical service (MS) facility Figure 3 : Medical Access Kiosk-Queue/Q, Distributor D
Description of the kiosk attributes Figure 4: Medical Access Kiosk- Viewer (MAK-V) Description of the display Figure 6: Kiosk Application workflow Data flow diagram showing data and process the patient goes trough in the facility: from the registry, to the end.
Figure 6: Kiosk Application workflow :
It is the public Announcement (PA), a speaker or set of speakers through which the scheduling system calls the next patient automatically, triggered from the physician's console. Pre-programmed events can be sent to the PA triggered by various important events.
2 Physician is used for any provider of a medical service: ex doctor, nurse, dentist, pharmacist etc.
Page 3 of 11 ,Asia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 Detailed description of the invention 5.1 System description From Figure 1: High Level System Overview, we describe the system as follow:
Medical Access Kiosk (MAK) Consist of a software product running on a computer mounted inside a kiosk with a touch-screen monitor and an ID reader (Medicare and driver's license). It also has a chip card reader for facilities internal ID
cards. It possesses an attractive and simple Graphical User Interface to help patient register for their current and next visits. When introduced, this device will handle only identification information. Handling of the complete Health Record will come in a future version of the product. Waiting periods are long in most medical Canadian facilities, especially in Quebec. Handling patient's information (ID, appointment, insurance claim cards, purpose of visit, etc.) is time consuming for physicians and supporting staff.
Errors are introduced on a daily basis. This application will help physicians to reduce the time required for logistics around visits, increase their daily number of visits and improve their paperwork handling. Figure 3 shows a graphical representation of the kiosk. This product will replace manual readers and reduce the need of manual labor (secretary managing patients' registration and scheduling). It will be possible to purchase a chip card ID at the kiosk. This will be sold directly to the patient with his or her proper agreement acceptance. This chip card help patient carry their facility identity information. Payments will be made at this kiosk by any credit card.
Public Announcement (audio) or (PA) is a speaker or set of speakers through which the scheduling system calls the next patient automatically, triggered from the doctor's console. Pre-programmed events can be sent to the PA triggered by various important events.
Physician information management application to interact with patient information and to communicate with patients remotely. This application could be installed on a mobile device.
Advertisement application to display messages directly from physicians or on various product and services. This application could be installed on a mounted Wall display.
This is an engine running a pre-programmed list of advertisements. It has an event listener to interrupt any play on emergency levels... This product displays ads by geographical zone, facilities interests, social events calendar and local market. It can also display advertisement from corporate customers (pharmaceutical companies, real-estate etc.). Ads are displayed according to a programmed schedule, by location; by priorities and importance. For example a schedule of pre-programmed advertisements for pharmaceutical products could be interrupted in order to display high priority messages such as medical emergencies or national breaking news.
This same application displays the waiting list of patients with average estimated waiting time to let patients see their respective scheduled turn. When patients are called through PA (integrated to the system) to their doctors' office, their names are also displayed at the same time with a highlighted color. When patients have missed their turn they can be pushed back in the list (Queue). A proper algorithm will be used to help maintain an active list with the right highlights to help atients make better use of their Page 4of11 Assia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 waiting time. It also allows doctors to call their next patient directly from their console (desktop computer).
Advertisement publishing system. It is composed of various applications to collect publication material from advertisement customers, validate and publish information to patients. Advertisement customers will be using an e-commerce application to purchase air time for their advertisements.
integrated Printer, to print various lab work, prescription, receipt, coupons, etc.
Data management server is a central database and application services built to manage patient information. It is essential to MS facility as it holds all patient appointments and visits. It has an interface to :
I - Physician's application to communicate with patients 2- Advertisement station to display patient Queue information 3- Public announcement 4- Kiosk for patient information exchange (Patient Info and picture .
8 Interface to Facility's appointment handling system like outlook when they use a separate system. Otherwise appointments could be handled through a fat client application connected directly to MFDAS.
Patient Various ID cards : Medicare, Driver's license, Chip card (p Printer for physician's office to print prescription labels with the patient name and ID.
Those labels are stick to lab-work order and prescriptions. As for insurance claim, it will print labels with patient name ID and the visit code to glue on insurance claim forms.
The following Figure 2: Medical Front Desk automated system (MFDAS) workflow highlights the workflow used in this system:
It is a scanner that takes a picture of the presented card. Cards are patient IDs like a 1 medical card or a driver license. The scanner could be based on a camera.
OCR (Optical Character Recognition) Application is a piece of software that extracts 2 text from the taken picture by the scanner. This application will identify written names and ID on the cards.
Chip card reader. It has a safe mechanism to mead a valid chip card that contains patient 1 information in its embedded system.
There is a mechanism between the reader and the card so they can recognize each other and authorize further communications. NIPS are r wired from the patient.
ID Reader Application : will retrieve Patient ID/information from the chip card and the 1 server for further processing Patient Management Application: is a complete application that manages patient 1 =~ information. Description is defined in Figure 6: Kiosk Application workflow Camera interface: takes a picture of the patient. This will be used for security purposes.
1.6 This application will have recognition on camera masking to prevent vandalism.
Page 5 of I 1 Assia Senouci, 46 Hazelnut, Kirkland, QC, H9H 4N8, 514-630-8437 5.2 Font end Kiosk description: Medical Access kiosk (MAK) Medical Access Kiosk (MAK) is shown in Figure 3: Medical Access .Kiosk-Queue/Q, Distributor D and here bellow is a description of each label from 1-9.
1- Touch Screen Monitor 2- Card Reader for legacy ID cards like Medicare and driver's license (scanner) 3- Card Reader for Chip Cards that will be the unique ID used for any medical facility as the patient ID
4- Integrated printer for printout like receipt, lab order, pick-up prescription renewal, coupons for discounts.
5- Card distributor when cards are purchased locally 6- Integrated camera for security purposes 7- Kiosk frame 8- Integrated computer 9- The same card reader 3 but processing bank cards for payment This kiosk will include a sensor to read patient temperature and another one for blood pressure. This will be a future set of options offered on future kiosks.
5.3 Back-end system MAK. is supported by a complete back-end system. As shown in Figure 2: Medical Front Desk automated system (MFDAS) workflow. From the interactive console (kiosk, desktop) at the medical facility, patients and doctors will be using booking, billing, scheduling, instant messaging and advertisement.
5.4 Terms and terminology Medical service MS: any service of Healthcare, dental, laboratory work (blood, scans, etc), chiropractic work, physiotherapy work and pharmaceutical service Medical service facility: healthcare related service, Medical Clinic, dental clinic, laboratory, chiropractic clinic, physiotherapy clinic, hospital, and pharmacy.
Physician: is used for any provider of a medical service: ex: doctor, nurse, dentist, pharmacist etc.
Page 6 of 11
Claims (35)
1- A method for managing and preventing conflicts in medical transactions across multiple services by automatically managing, integrating and propagating information between various software used in multiple facilities comprising:
Entering patient identification information;
Entering purposes for said patient's visit Assessing said patient's medical transactions;
Assessing said patient's visit purposes across multiple medical transactions;
Calculating to prevent conflict in said patient's medical transactions across multiple facilities.
Capturing, synchronizing and propagating for said patient's medical transaction between facilities.
Entering patient identification information;
Entering purposes for said patient's visit Assessing said patient's medical transactions;
Assessing said patient's visit purposes across multiple medical transactions;
Calculating to prevent conflict in said patient's medical transactions across multiple facilities.
Capturing, synchronizing and propagating for said patient's medical transaction between facilities.
2- A method as in Claim 1 wherein said medical transaction is one of an appointment, a visit, a prescription order and a laboratory order.
3- A method as in claim 1 or 2 wherein said facility is any health care clinic as in medical clinic, dental clinic, any laboratory, chiropractic clinic, physiotherapy clinic, psychotherapy clinic, hospital and pharmacy.
4- A method as claimed in any one of Claims 1 to 3, further comprising the step of:
verifying said patient's identification information
verifying said patient's identification information
5- A method as claimed in any one of Claims 1 to 4, further comprising the step of:
updating said patient's identification information.
updating said patient's identification information.
6- A method as claimed in any one of Claims 1 to 5, further comprising the step of:
consulting by said facility's general practitioner availabilities
consulting by said facility's general practitioner availabilities
7- A method as claimed in any one of Claims 1 to 6, further comprising the step of:
booking by said patient's an appointment
booking by said patient's an appointment
8- A method as claimed in any one of Claims 1 to 7, further comprising the step of:
checking-in by said patient's for the said visit
checking-in by said patient's for the said visit
9- A method as claimed in any one of Claims 1 to 8, further comprising the step of:
checking-out by said patient's from the said visit
checking-out by said patient's from the said visit
10- A method as in claim 9, wherein said Checking-out is Paying charges or fees for said medical transaction
11-A method as in claim 9, wherein said Checking-out is Collecting said medical transaction
12- A method as claimed in any one of Claims 1 to 9, further comprising the step of:
subscribing to a facility's general practitioner.
subscribing to a facility's general practitioner.
13- A method as claimed in any of Claims 1 - 10 further comprising additional step of:
Updating said patient's medical transactions
Updating said patient's medical transactions
14- A method as claimed in any of Claims 1 - 11 further comprising additional step of:
Registration of new said patient
Registration of new said patient
15- A method as claimed in any of Claims 1 - 12 further comprising additional step of:
Communicating reminders to said patient about said medical transactions
Communicating reminders to said patient about said medical transactions
16- A method as claimed in any of Claims 1 - 13 further comprising additional step of:
Authenticating said medical transactions for said patient
Authenticating said medical transactions for said patient
17- A method as claimed in any of Claims 1 - 14 further comprising additional step of:
Verifying said patient is enrolled with said healthcare insurance
Verifying said patient is enrolled with said healthcare insurance
18- A method as claimed in any of Claims 1 - 15 further comprising additional step of:
Processing insurance's claim for said patient for said medical transactions
Processing insurance's claim for said patient for said medical transactions
19- A method as claimed in any of Claims 1 - 16 further comprising additional step of:
Allowing said patient to renew said medical transactions page 13
Allowing said patient to renew said medical transactions page 13
20- A method as claimed in any of Claims 1-17 further comprising additional step of:
putting said patient name in queue of a waiting list among other checked in said patients
putting said patient name in queue of a waiting list among other checked in said patients
21-A method for managing Patient's medical transactions by said facility's general practitioner comprising :
Entering general practitioner identification information;
Entering availabilities for each facility where said general practitioner works.
Assessing said general practitioner's availabilities across multiple said facilities Calculating to prevent any conflict in said general practitioner's availabilities across multiple facilities Entering approval of patient list Ordering a medical transaction for any particular said patient Sending messages to said patient
Entering general practitioner identification information;
Entering availabilities for each facility where said general practitioner works.
Assessing said general practitioner's availabilities across multiple said facilities Calculating to prevent any conflict in said general practitioner's availabilities across multiple facilities Entering approval of patient list Ordering a medical transaction for any particular said patient Sending messages to said patient
22- A method as claimed in any of Claims 21 further comprising additional step of:
General Practitioner identification information
General Practitioner identification information
23- A method as claimed in any of Claims 21 and 22 further comprising additional step of:
Updating by said facility' staff availabilities
Updating by said facility' staff availabilities
24- A method as claimed in any of Claims 21 to 23 further comprising additional step of:
Updating said general practitioner's profile
Updating said general practitioner's profile
25- A method as claimed in any of Claims 21 and 24 further comprising additional step of:
Notifying said patient's about said medical transactions for any changes
Notifying said patient's about said medical transactions for any changes
26- A method as claimed in any of Claims 21 to 25 further comprising additional step of:
Interrupting advertisement system for messages
Interrupting advertisement system for messages
27- A method as claimed in any of Claims 21 to 26 further comprising additional step of:
Call-in next said patient to process with said medical transaction
Call-in next said patient to process with said medical transaction
28- A method as claimed in any of Claims 21 and 27 further comprising additional step of:
Sending automatic messages in any or all of the form of voice, video or text to the advertisement system.
Sending automatic messages in any or all of the form of voice, video or text to the advertisement system.
29- A method as claimed in any of Claims 21 and 28 further comprising additional step of:
Sending message in any or all of the form of voice, video or text to said patient's mobile devices.
Sending message in any or all of the form of voice, video or text to said patient's mobile devices.
30- A method as claimed in any of Claims 1 and 29 further comprising additional step of:
Adding and updating said patient profile
Adding and updating said patient profile
31- A method as claimed in any of Claims 1 and 30 further comprising additional step of:
Approving said patient's subscription
Approving said patient's subscription
32- A method as claimed in any of Claims 1 and 31 further comprising additional step of :
Approving automatic renew of medical transactions for said patient
Approving automatic renew of medical transactions for said patient
33- A method as claimed in any of Claims 1 and 32 further comprising additional step of:
Ordering said medical transaction for said patient
Ordering said medical transaction for said patient
34- A method as claimed in any of Claims 1 and 33 further comprising additional step of:
Analyzing and preventing said patient from having conflicted medical transaction.
Analyzing and preventing said patient from having conflicted medical transaction.
35- A System for managing and preventing conflicts in medical transactions across multiple services by automatically managing, integrating and propagating information between various software used in multiple facilities comprising:
(1) A medical front desk automated kiosk as the user interface for installation in said facility, said user interface being connected to a communication network Said user interface comprising:
A touchscreen monitor, A camera A scanner to read and extract Patient identification information from medicare card or driver's license A chip card (smart card) reader A printer A card or handing distributer A computer Kiosk physical frame used to enclose all components (2) Personalized said patient's Chip Card ID including said patient identification and said medical transactions.
(3) A data management server connected to the communication network is a secure web server for remotely accessing and managing said medical transactions via web browser or mobile devices applications.
(4) A secure communication server to manage communications between said patient and said general practitioner (5) An integrated and secure advertisement Server connected to a communication network (6) Advertisement web application and services station (7) Said general practitioner's work station, computer or mobile device connected to the communication network (8) A Printer connected to the communication network (9) A public audio announcement system connected to the communication network (10) A public advertisement video display connected to the communication network (11) Said System is used for managing said patient's information, said general practitioner's information and medical transactions' information locally or remotely A System for managing and preventing conflicts in medical transactions across multiple services by automatically managing, integrating and propagating information between various software used in multiple facilities as presented in the description and figures of the present application.
(1) A medical front desk automated kiosk as the user interface for installation in said facility, said user interface being connected to a communication network Said user interface comprising:
A touchscreen monitor, A camera A scanner to read and extract Patient identification information from medicare card or driver's license A chip card (smart card) reader A printer A card or handing distributer A computer Kiosk physical frame used to enclose all components (2) Personalized said patient's Chip Card ID including said patient identification and said medical transactions.
(3) A data management server connected to the communication network is a secure web server for remotely accessing and managing said medical transactions via web browser or mobile devices applications.
(4) A secure communication server to manage communications between said patient and said general practitioner (5) An integrated and secure advertisement Server connected to a communication network (6) Advertisement web application and services station (7) Said general practitioner's work station, computer or mobile device connected to the communication network (8) A Printer connected to the communication network (9) A public audio announcement system connected to the communication network (10) A public advertisement video display connected to the communication network (11) Said System is used for managing said patient's information, said general practitioner's information and medical transactions' information locally or remotely A System for managing and preventing conflicts in medical transactions across multiple services by automatically managing, integrating and propagating information between various software used in multiple facilities as presented in the description and figures of the present application.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA2734471A CA2734471A1 (en) | 2011-03-14 | 2011-03-14 | Medical front desk automated system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA2734471A CA2734471A1 (en) | 2011-03-14 | 2011-03-14 | Medical front desk automated system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CA2734471A1 true CA2734471A1 (en) | 2012-09-14 |
Family
ID=46827145
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA2734471A Abandoned CA2734471A1 (en) | 2011-03-14 | 2011-03-14 | Medical front desk automated system |
Country Status (1)
| Country | Link |
|---|---|
| CA (1) | CA2734471A1 (en) |
-
2011
- 2011-03-14 CA CA2734471A patent/CA2734471A1/en not_active Abandoned
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| FZDE | Discontinued |
Effective date: 20170314 |