CA2406413A1 - Communications prioritizer - Google Patents

Communications prioritizer Download PDF

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Publication number
CA2406413A1
CA2406413A1 CA002406413A CA2406413A CA2406413A1 CA 2406413 A1 CA2406413 A1 CA 2406413A1 CA 002406413 A CA002406413 A CA 002406413A CA 2406413 A CA2406413 A CA 2406413A CA 2406413 A1 CA2406413 A1 CA 2406413A1
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message
personalized identifier
personalized
information
mail
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CA2406413C (en
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Michael Voticky
Joe Conner
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Rateze Remote Mgmt LLC
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Individual
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/212—Monitoring or handling of messages using filtering or selective blocking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/226—Delivery according to priorities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65—Recording arrangements for recording a message from the calling party
    • H04M1/6505—Recording arrangements for recording a message from the calling party storing speech in digital form
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00912—Arrangements for controlling a still picture apparatus or components thereof not otherwise provided for
    • H04N1/00915—Assigning priority to, or interrupting, a particular operation
    • H04N1/00923—Variably assigning priority
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N1/32005—Automation of particular receiver jobs, e.g. rejecting unwanted calls
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N1/32005—Automation of particular receiver jobs, e.g. rejecting unwanted calls
    • H04N1/32016—Automation of particular receiver jobs, e.g. rejecting unwanted calls according to the caller's identification, e.g. fax number
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/42—Mailbox-related aspects, e.g. synchronisation of mailboxes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/5335—Message type or catagory, e.g. priority, indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N2201/3201—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
    • H04N2201/3212—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to a job, e.g. communication, capture or filing of an image
    • H04N2201/3221—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to a job, e.g. communication, capture or filing of an image of a job number or identification, e.g. communication number
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N2201/3201—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
    • H04N2201/3225—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to an image, a page or a document
    • H04N2201/3226—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title of data relating to an image, a page or a document of identification information or the like, e.g. ID code, index, title, part of an image, reduced-size image
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N2201/3201—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
    • H04N2201/3274—Storage or retrieval of prestored additional information

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Automation & Control Theory (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Computer Hardware Design (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

A method of prioritizing a received information message in which the circumstantial origin of the message is indicated by a personalized identifier accompanying or derived from the message in regard to e-mail or other communications systems. The method includes the elements of receiving the message (46), determining the personalized identifier (48), looking-up and cross-referencing the personalized identifier (48) to a database of known personalized identifier and priority codes (50), assigning a priority code to the message (52) per the result of the element of looking-up and cross-referencing, and prioritizing (including categorizing, sorting, redirecting, erasing, or otherwise acting upon) (54) the received message according to the priority code.

Claims (74)

1. A method for an electronic communications message system to prioritize an information message comprising:
determining a personalized identifier corresponding to the message;
locating the personalized identifier in a database;
assigning from the database a priority code corresponding to the personalized identifier;
and prioritizing the message according to the priority code.
2. The method of claim 1, wherein the priority code is maintained in the database and corresponds to the personalized identifier in the database, and further comprising depositing the message in a virtual mailbox corresponding to the priority code.
3. The method of claim 2, wherein the database, the personalized identifiers, the priority codes, and the correlation between the personalized identifiers and the priority codes are initially defined by a user and subsequently changeable by said user.
4. The method of claim 1 wherein the prioritization includes an element of providing a personalized response to the sender.
5. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is a sender e-mail address corresponding to the e-mail message.
6. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is a PIN associated with the e-mail message.
7. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is a PAC associated with the e-mail message.
8. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is a third-party verification of identity for the sender of the e-mail message.
9. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is an inherent characteristic of the e-mail message.
10. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is a machine number for a sender server of the e-mail message.
11. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is path origin information associated with the e-mail message.
12. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is message data associated with the e-mail message.
13. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is billing data associated with the e-mail message.
14. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is a file attached to the e-mail message.
15. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from a biometric signature technology associated with the e-mail message.
16. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from the voiceprint of an audio element associated with the e-mail message.
17. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from a signature analysis of a graphics element associated with the e-mail message.
18. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from processing an optical scan element associated with the e-mail message.
19. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from processing an iris print element associated with the e-mail message.
20. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from processing a DNA scan element associated with the e-mail message.
21. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived using face recognition technology to process a photographic facial image element associated with the e-mail message.
22. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from analysis of a keyboard typing pattern element associated with the e-mail message.
23. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from an analysis of a numeric keypad typing pattern element associated with the e-mail message.
24. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from an analysis of a hand geometry element associated with the e-mail message.
25. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from analysis of a fingerprint element associated with the e-mail message.
26. The method of claim 1, wherein the information message is an e-mail message and the personalized identifier is derived from analysis of a thumbprint element associated with the e-mail message.
27. The method of claim 1, wherein the information message is an e-mail message and wherein the prioritization includes an element of providing a personalized response to the sender based on the personalized identifier and the priority code.
28. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is a Caller-ID number corresponding to the facsimile message.
29. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is a PIN associated with the facsimile message.
30. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is a PAC associated with the facsimile message.
31. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is a third party verification of identity of the sender of the facsimile message.
32. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is an inherent characteristic of the facsimile message.
33. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is a sending station identification corresponding to the facsimile message.
34. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is a biometric signature technology associated with the facsimile message.
35. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is derived from the voiceprint of an audio element associated with the facsimile message.
36. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is derived from a signature analysis of a graphics element associated with the facsimile message.
37. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is derived from processing an optical scan element associated with the facsimile message.
38. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is derived from processing an iris print element associated with the facsimile message.
39. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is derived from processing a DNA scan element associated with the facsimile message.
40. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is derived using face recognition technology to process a photographic facial image element associated with the facsimile message.
41. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is derived from an analysis of a hand geometry element associated with the facsimile message.
42. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is derived from analysis of a fingerprint element associated with the facsimile message.
43. The method of claim 1, wherein the information message is a facsimile message and the personalized identifier is derived from analysis of a thumbprint element associated with the facsimile message.
44. The method of claim 1, wherein the information message is a facsimile message and wherein the prioritization includes an element of providing a personalized greeting to the sender based on the personalized identifier and the priority code.
45. The method of claim 1, wherein the information message is a facsimile message and wherein the prioritization includes an element of providing a personalized response to the sender based on the personalized identifier and the priority code.
46. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is a Caller-ID number corresponding to the voicemail message.
47. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is a PIN associated with the voicemail message and keyed-in by the sender.
48. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is a PAC associated with the voicemail message and keyed-in by the sender.
49. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is a PIN associated with the voicemail message and spoken by the sender.
50. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is a PAC associated with the voicemail message and spoken by the sender.
51. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is a voice command corresponding to the voicemail message.
52. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from a biometric signature technology associated with the voicemail message.
53. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from the voiceprint of an audio element associated with the voicemail message.
54. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from a signature analysis of a graphics element associated with the voicemail message.
55. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from processing an optical scan element associated with the voicemail message.
56. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from processing an iris print element associated with the voicemail message.
57. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from processing a DNA scan element associated with the voicemail message.
58. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived using face recognition technology to process a photographic facial image element associated with the voicemail message.
59. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from analysis of a keyboard typing pattern element associated with the voicemail message.
60. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from an analysis of a numeric keypad typing pattern element associated with the voicemail message.
61. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from an analysis of a hand geometry element associated with the voicemail massage.
62. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from analysis of a fingerprint element associated with the voicemail message.
63. The method of claim 1, wherein the information message is a voicemail message and the personalized identifier is derived from analysis of a thumbprint element associated with the voicemail message.
64. The method of claim 1, wherein the information message is a voicemail message and wherein the prioritization includes an element of providing a personalized greeting to the sender based on the personalized identifier and the priority code.
65. The method of claim 1, wherein the information message is a voicemail message and wherein the prioritization includes an element of providing a personalized response to the sender based on the personalized identifier and the priority code.
66. The method of claim 1, wherein the elements of the method are performed by an automated system selected from the group consisting of: a computer, a voice-type message storage device, a facsimile machine, a combination of any two of the foregoing, and a combination of the first three of the foregoing.
67. The method of claim 1, wherein the personalized identifier is a biometric signature technology that is associated with the sender and the message.
68. A system for prioritizing a received information message, the system including a database maintaining known personalized identifiers and priority codes corresponding to known personalized identifiers, said system comprising:
a computing device for determining a first personalized identifier associated with a received information message;
a location device for matching the first personalized identifier with any other;

a priority assignment device for assigning a priority code to the received information message corresponding to any matched first personalized identifier; and a prioritizer to prioritize the message according to the priority code.
69. The system of claim 68, further comprising:
a mailbox corresponding to the priority code; and a system for depositing the message in the mailbox.
70. A computer-readable medium of instructions and data, comprising:
a received message;
a personalized identifier corresponding to the received message;
computer instructions for receiving the message and the personalized identifier;
a database containing known personalized identifiers, each having corresponding priority codes;
computer instructions for locating the personalized identifier to the database to determine whether the personalized identifier is a known personalized identifier with an assigned priority code indicated in the database;
a priority code corresponding to the message;
computer instructions for assigning the priority code to the message; and computer instructions for prioritizing or otherwise acting upon the message according to the priority code.
71. The computer-readable medium of instructions of claim 70, further comprising:
a mailbox corresponding to the priority code; and computer instructions for depositing the message in the mailbox.

AMENDED CLAIMS

1. A method for an electronic communications message system to prioritize an information message comprising:
determining a personalized identifier corresponding to the message;
locating the personalized identifier in a database;
assigning from the database a priority code corresponding to the personalized identifier; and prioritizing the message according to the priority code.

2, The method of claim 1, wherein the priority code is maintained in the database and corresponds to the personalized identifier in the database, and further comprising depositing the message in a virtual mailbox corresponding to the priority code.

3. The method of claim 2, wherein the database, the personalized identifiers, the priority codes, and the correlation between the personalized identifiers and the priority codes are initially defined by a user and subsequently changeable by said user.

4. The method of claim 1 wherein the prioritization includes an element of providing a personalized response to the sender.

5. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is a sender e-mail address corresponding to the e-mail message.

6. The rraethod of claim 72, wherein the information message is an e-mail message and the personalized identifier is a PIN associated with the e-mail message.

7. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is a PAC associated with the e-mail message.

8. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is a third-party verification of identity for the sender of the e-mail message.

9. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is an inherent characteristic of the e-mail message.

10. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is a machine number for a sender server of the e-mail message.

11. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is path origin information associated with the e-mail message.

12. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is message data associated with the e-mail message.

13. The method of claim 72, wherein the information message is an e-mail massage and the personalized identifier is billing data associated with the e-mail message.

14. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is a file attached to the e-trail message.

15. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from a biometric signature technology associated with the e-mail message.

16. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from the voiceprint of an audio element associated with the e-mail message.

17. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from a signature analysis of a graphics element associated with the e-mail message.

18. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from processing an optical scan element associated with the e-mail message.

19. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from processing an iris print element associated with the e-mail message.

20. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from processing a DNA scan element associated with the e-mail message.

21. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived using face recognition technology to process a photographic facial image element associated with the e-mail message.

22. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived frore analysis of a keyboard typing pattern element associated with the e-mail message.

23. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from an analysis of a numeric keypad typing pattern element associated with the e-mail message.

24. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from an analysis of a hand geometry element associated with the e-mail message.

25, The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from analysis of a fingerprint element associated with the e-mail message.

26. The method of claim 72, wherein the information message is an e-mail message and the personalized identifier is derived from analysis of a thumbprint element associated with the e-mail message.

27. The method of claim 72, wherein the information message is an e-mail message and wherein the prioritization includes an element of providing a personalized response to the sender based on the personalized identifier and the priority code.

28. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is a Caller-ID number corresponding to the facsimile message.

29. The method of claim 73, wherein the information message is a facsimile massage and the personalized identifier is a PIN associated with the facsimile message.

30. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is a PAC associated with the facsimile message.

31, The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is a third party verification of identity of the sender of the facsimile message.

32. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is an inherent characteristic of the facsimile message.

33. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is a sending station identification corresponding to the facsimile message.

34. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is a biometric signature technology associated with the facsimile message.

35. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is derived from the voiceprint of an audio element associated with the facsimile message.

36. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is derived from a signature analysis of a graphics element associated with the facsimile message.

37. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is derived from processing an optical scan element associated with the facsimile message.

38. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is derived from processing an iris print element associated with the facsimile message.

39. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is derived from processing a DNA scan element associated with the facsimile message.

40. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is derived using face recognition technology to process a photographic facial image element associated with the facsimile message.

41. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is derived from an analysis of a hand geometry element associated with the facsimile message.

42. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is derived from analysis of a fingerprint element associated with the facsimile message.

43. The method of claim 73, wherein the information message is a facsimile message and the personalized identifier is derived from analysis of a thumbprint element associated with the facsimile message.

44. The method of claim 73, wherein the information message is a facsimile message and wherein the prioritization includes an element of providing a personalized greeting to the sender based on the personalized identifier and the priority code.

45. The method of claim 73, wherein the information message is a facsimile message and wherein the prioritization includes an element of providing a personalized response to the sender based on the personalized identifier and the priority code.

46. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is a Caller-ID number corresponding to the voicemail message.

47. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is a PIN associated with the voicemail message and keyed-in by the sender.

48. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is a PAC associated with the voicemail message and keyed-in by the sender.

49. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is a PIN associated with the voicemail message and spoken by the sender.

50. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is a PAC associated with the voicemail message and spoken by the sender.

51. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is a voice command corresponding to the voicemail message.

52. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from a biometric signature technology associated with the voicemail message.

53. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from the voiceprint of an audio element associated with the voicemail message.

54. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from a signature analysis of a graphics element associated with the voicemail message.

55. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from processing an optical scan element associated with the voicemail message.

56. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from processing an iris print element associated with the voicemail message.

57. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from processing a DNA scan element associated with the voicemail message.

58. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived using face recognition technology to process a photographic facial image element associated with the voicemail message.

59. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from analysis of a keyboard typing pattern element associated with the voicemail message.

60. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from an analysis of a numeric keypad typing pattern element associated with the voicemail message.

61. The method ar claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from an analysis of a hand geometry element associated with the voicemail message.

62. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from analysis of a fingerprint element associated with the voicemail message.

63. The method of claim 74, wherein the information message is a voicemail message and the personalized identifier is derived from analysis of a thumbprint element associated with the voicemail message.

64. The method of claim 74, wherein the information message is a voicemail message and wherein the prioritization includes an element of providing a personalized greeting to the sender based on the personalized identifier and the priority code.

65. The method of claim 74, wherein the information message is a voicemail message and wherein the prioritization includes an element of providing a personalized response to the sender based on the personalized identifier and the priority code.

66, The method of claim 1, wherein the elements of the method are performed by an automated system selected from the group consisting of a computer, a voice-type message storage device, a facsimile machine, a combination of any two of the foregoing, and a combination of the first three of the foregoing.

67. The method of claim 1, wherein the personalized identifier is a biometric signature technology that is associated with the sender and the message.

68. A system for prioritizing a received information message, the system including a database maintaining known personalized identifiers and priority codes corresponding to known personalized identifiers, said system comprising:
a computing device for determining a first personalized identifier associated with a received information message;
a location device for matching the first personalized identifier with any other;
a priority assignment device for assigning a priority code to the received information message corresponding to any matched first personalized identifier; and a prioritizer to prioritize the message according to the priority code.

69. The system of claim 68, further comprising:

a mailbox corresponding to the priority node; and a system for depositing the message in the mailbox.

70, A computer-readable medium of instructions and data, comprising:
a received message;

a personalized identifier corresponding to the received message;
computer instructions for receiving the message and the personalized identifier;
a database containing known personalized identifiers, each having corresponding priority codes;
computer instructions for locating the personalized identifier to the database to determine whether the personalized identifier is a known personalized identifier with an assigned priority code indicated in the database;

a priority code corresponding to the message;
computer instructions for assigning the priority code to the message; and computer instructions for prioritizing or otherwise acting upon the message according to the priority code.

71. The computer-readable medium of instructions of claim 70, further comprising:
a mailbox corresponding to the priority code; and computer instructions for depositing the message in the mailbox.
72. The method of claim 1, wherein the information message is an e-mail message.
73. The method of claim 1, wherein the information message is a facsimile message.
74. The method of claim 1, wherein the information message is a voicemail message.

In accordance with PCT Rule 46.5, please substitute enclosed replacement pages containing new previously pending claims 16 (partial) - 20 and new claim 21 for original sheet 22.
Claim 21 is supported at Page 9, lines 10-13 and 20-28 of the Specification and in each of the Figures.

No new matter is being added.
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EP1285519A1 (en) 2003-02-26

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