AU7580598A - System and method for providing call center-based customer services - Google Patents

System and method for providing call center-based customer services

Info

Publication number
AU7580598A
AU7580598A AU75805/98A AU7580598A AU7580598A AU 7580598 A AU7580598 A AU 7580598A AU 75805/98 A AU75805/98 A AU 75805/98A AU 7580598 A AU7580598 A AU 7580598A AU 7580598 A AU7580598 A AU 7580598A
Authority
AU
Australia
Prior art keywords
call center
based customer
customer services
providing call
providing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU75805/98A
Inventor
Brian Ivey
David L. La Rue
Timothy M. Leonard
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
MCI Communications Corp
Original Assignee
MCI Communications Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by MCI Communications Corp filed Critical MCI Communications Corp
Publication of AU7580598A publication Critical patent/AU7580598A/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/56—Arrangements for indicating or recording the called number at the calling subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
AU75805/98A 1997-05-20 1998-05-19 System and method for providing call center-based customer services Abandoned AU7580598A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US85941197A 1997-05-20 1997-05-20
US08859411 1997-05-20
PCT/US1998/010254 WO1998053593A1 (en) 1997-05-20 1998-05-19 System and method for providing call center-based customer services

Publications (1)

Publication Number Publication Date
AU7580598A true AU7580598A (en) 1998-12-11

Family

ID=25330858

Family Applications (1)

Application Number Title Priority Date Filing Date
AU75805/98A Abandoned AU7580598A (en) 1997-05-20 1998-05-19 System and method for providing call center-based customer services

Country Status (5)

Country Link
EP (1) EP0983675A1 (en)
JP (1) JP2002514372A (en)
AU (1) AU7580598A (en)
CA (1) CA2289659A1 (en)
WO (1) WO1998053593A1 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1374055A4 (en) * 2001-03-02 2006-08-02 Telephony Work Inc Call center administration manager
GB2382747A (en) * 2001-11-28 2003-06-04 Nokia Mobile Developments Personalised support service for users of handheld communication devices
US7623632B2 (en) * 2004-08-26 2009-11-24 At&T Intellectual Property I, L.P. Method, system and software for implementing an automated call routing application in a speech enabled call center environment
US8885812B2 (en) 2005-05-17 2014-11-11 Oracle International Corporation Dynamic customer satisfaction routing
WO2007068881A2 (en) 2005-12-13 2007-06-21 British Telecommunications Public Limited Company User specific database querying method and apparatus

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4852149A (en) * 1988-06-29 1989-07-25 Dialogic Corporation Automated call filter
US5001710A (en) * 1989-10-24 1991-03-19 At&T Bell Laboratories Customer programmable automated integrated voice/data technique for communication systems
JPH05507396A (en) * 1990-11-20 1993-10-21 テロケント　コミュニケーションズ　コーポレーション call processing system
US5097528A (en) * 1991-02-25 1992-03-17 International Business Machines Corporation System for integrating telephony data with data processing systems
EP0545226A3 (en) * 1991-12-03 1994-06-15 Rolm Co Simultaneous recorded voice delivery and computer data screen delivery to an agent station
CA2103204C (en) * 1992-11-17 2002-11-12 Daniel F. Baker Call distributor with automatic preannouncement system and method
WO1996005685A1 (en) * 1994-08-12 1996-02-22 Digital Systems International, Inc. System and method for scripting

Also Published As

Publication number Publication date
JP2002514372A (en) 2002-05-14
CA2289659A1 (en) 1998-11-26
EP0983675A1 (en) 2000-03-08
WO1998053593A1 (en) 1998-11-26

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase