AU2003283651A1 - Methods for providing technical support over networks - Google Patents
Methods for providing technical support over networksInfo
- Publication number
- AU2003283651A1 AU2003283651A1 AU2003283651A AU2003283651A AU2003283651A1 AU 2003283651 A1 AU2003283651 A1 AU 2003283651A1 AU 2003283651 A AU2003283651 A AU 2003283651A AU 2003283651 A AU2003283651 A AU 2003283651A AU 2003283651 A1 AU2003283651 A1 AU 2003283651A1
- Authority
- AU
- Australia
- Prior art keywords
- methods
- technical support
- over networks
- support over
- providing technical
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Classifications
-
- G—PHYSICS
- G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
- G09B—EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
- G09B7/00—Electrically-operated teaching apparatus or devices working with questions and answers
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Finance (AREA)
- Strategic Management (AREA)
- General Physics & Mathematics (AREA)
- Entrepreneurship & Innovation (AREA)
- Marketing (AREA)
- General Business, Economics & Management (AREA)
- Economics (AREA)
- Game Theory and Decision Science (AREA)
- Educational Administration (AREA)
- Educational Technology (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Electrically Operated Instructional Devices (AREA)
Applications Claiming Priority (9)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US32715202A | 2002-12-21 | 2002-12-21 | |
US32781202A | 2002-12-21 | 2002-12-21 | |
US10/327,812 | 2002-12-21 | ||
US10/327,152 | 2002-12-21 | ||
US10/462,417 | 2003-06-16 | ||
US10/462,455 | 2003-06-16 | ||
US10/462,417 US20040049547A1 (en) | 2001-12-21 | 2003-06-16 | Methods for providing information over networks responsive to digital device user requests |
US10/462,455 US20040048233A1 (en) | 2001-12-21 | 2003-06-16 | Methods for providing information and providing student experience in providing information |
PCT/IB2003/005529 WO2004057473A1 (en) | 2002-12-21 | 2003-10-31 | Methods for providing technical support over networks |
Publications (1)
Publication Number | Publication Date |
---|---|
AU2003283651A1 true AU2003283651A1 (en) | 2004-07-14 |
Family
ID=32686257
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AU2003283651A Abandoned AU2003283651A1 (en) | 2002-12-21 | 2003-10-31 | Methods for providing technical support over networks |
Country Status (5)
Country | Link |
---|---|
EP (1) | EP1579325A1 (en) |
JP (1) | JP2006516061A (en) |
AU (1) | AU2003283651A1 (en) |
CA (1) | CA2511445A1 (en) |
WO (1) | WO2004057473A1 (en) |
Families Citing this family (27)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8868448B2 (en) | 2000-10-26 | 2014-10-21 | Liveperson, Inc. | Systems and methods to facilitate selling of products and services |
US9819561B2 (en) | 2000-10-26 | 2017-11-14 | Liveperson, Inc. | System and methods for facilitating object assignments |
US9432468B2 (en) | 2005-09-14 | 2016-08-30 | Liveperson, Inc. | System and method for design and dynamic generation of a web page |
US8738732B2 (en) | 2005-09-14 | 2014-05-27 | Liveperson, Inc. | System and method for performing follow up based on user interactions |
US9300920B2 (en) | 2006-03-03 | 2016-03-29 | Sharp Laboratories Of America, Inc. | Method and system for configuring media-playing sets |
WO2008011454A2 (en) | 2006-07-18 | 2008-01-24 | Chacha Search, Inc. | Anonymous search system using human searchers |
US8239461B2 (en) | 2007-06-28 | 2012-08-07 | Chacha Search, Inc. | Method and system for accessing search services via messaging services |
US8762313B2 (en) | 2008-07-25 | 2014-06-24 | Liveperson, Inc. | Method and system for creating a predictive model for targeting web-page to a surfer |
US8260846B2 (en) | 2008-07-25 | 2012-09-04 | Liveperson, Inc. | Method and system for providing targeted content to a surfer |
US8805844B2 (en) | 2008-08-04 | 2014-08-12 | Liveperson, Inc. | Expert search |
US9892417B2 (en) | 2008-10-29 | 2018-02-13 | Liveperson, Inc. | System and method for applying tracing tools for network locations |
WO2011055801A1 (en) * | 2009-11-05 | 2011-05-12 | 日本電気株式会社 | Collaborative development support system, collaborative development support method and recording medium |
WO2011127049A1 (en) | 2010-04-07 | 2011-10-13 | Liveperson, Inc. | System and method for dynamically enabling customized web content and applications |
US8918465B2 (en) | 2010-12-14 | 2014-12-23 | Liveperson, Inc. | Authentication of service requests initiated from a social networking site |
US9350598B2 (en) | 2010-12-14 | 2016-05-24 | Liveperson, Inc. | Authentication of service requests using a communications initiation feature |
US8533857B2 (en) | 2011-04-12 | 2013-09-10 | Teletech Holdings, Inc. | Methods for providing cross-vendor support services |
US20120324118A1 (en) * | 2011-06-14 | 2012-12-20 | Spot On Services, Inc. | System and method for facilitating technical support |
US8943002B2 (en) | 2012-02-10 | 2015-01-27 | Liveperson, Inc. | Analytics driven engagement |
US8805941B2 (en) | 2012-03-06 | 2014-08-12 | Liveperson, Inc. | Occasionally-connected computing interface |
US9563336B2 (en) | 2012-04-26 | 2017-02-07 | Liveperson, Inc. | Dynamic user interface customization |
US9672196B2 (en) | 2012-05-15 | 2017-06-06 | Liveperson, Inc. | Methods and systems for presenting specialized content using campaign metrics |
JP5714620B2 (en) | 2012-10-19 | 2015-05-07 | 株式会社オプティム | User terminal, operator server, remote support method, and program for user terminal |
US11386442B2 (en) | 2014-03-31 | 2022-07-12 | Liveperson, Inc. | Online behavioral predictor |
EP3201858A4 (en) * | 2014-09-29 | 2018-03-28 | Hewlett-Packard Development Company, L.P. | Providing technical support to a user via a wearable computing device |
WO2016196806A1 (en) | 2015-06-02 | 2016-12-08 | Liveperson, Inc. | Dynamic communication routing based on consistency weighting and routing rules |
EP4130998A1 (en) | 2016-08-14 | 2023-02-08 | Liveperson Inc. | Systems and methods for real-time remote control of mobile applications |
US10332319B2 (en) * | 2016-10-04 | 2019-06-25 | Snap-On Incorporated | Methods and systems for updating diagnostic and repair information |
Family Cites Families (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5983369A (en) * | 1996-06-17 | 1999-11-09 | Sony Corporation | Online simultaneous/altering-audio/video/voice data based service and support for computer systems |
US6196846B1 (en) * | 1998-06-02 | 2001-03-06 | Virtual Village, Inc. | System and method for establishing a data session and a voice session for training a user on a computer program |
-
2003
- 2003-10-31 CA CA002511445A patent/CA2511445A1/en not_active Abandoned
- 2003-10-31 EP EP03775631A patent/EP1579325A1/en not_active Withdrawn
- 2003-10-31 WO PCT/IB2003/005529 patent/WO2004057473A1/en active Application Filing
- 2003-10-31 AU AU2003283651A patent/AU2003283651A1/en not_active Abandoned
- 2003-10-31 JP JP2005502597A patent/JP2006516061A/en active Pending
Also Published As
Publication number | Publication date |
---|---|
JP2006516061A (en) | 2006-06-15 |
WO2004057473A1 (en) | 2004-07-08 |
WO2004057473B1 (en) | 2004-08-26 |
EP1579325A1 (en) | 2005-09-28 |
CA2511445A1 (en) | 2004-07-08 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
MK6 | Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase |