AU2002236634A1 - Call center management for wireless access network - Google Patents
Call center management for wireless access networkInfo
- Publication number
- AU2002236634A1 AU2002236634A1 AU2002236634A AU3663402A AU2002236634A1 AU 2002236634 A1 AU2002236634 A1 AU 2002236634A1 AU 2002236634 A AU2002236634 A AU 2002236634A AU 3663402 A AU3663402 A AU 3663402A AU 2002236634 A1 AU2002236634 A1 AU 2002236634A1
- Authority
- AU
- Australia
- Prior art keywords
- access network
- wireless access
- call center
- center management
- management
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
Landscapes
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Mobile Radio Communication Systems (AREA)
- Meter Arrangements (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US24472200P | 2000-10-30 | 2000-10-30 | |
US60/244,722 | 2000-10-30 | ||
PCT/US2001/048483 WO2002039764A2 (en) | 2000-10-30 | 2001-10-30 | Call center management for wireless access network |
Publications (1)
Publication Number | Publication Date |
---|---|
AU2002236634A1 true AU2002236634A1 (en) | 2002-05-21 |
Family
ID=22923861
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AU2002236634A Abandoned AU2002236634A1 (en) | 2000-10-30 | 2001-10-30 | Call center management for wireless access network |
Country Status (4)
Country | Link |
---|---|
US (1) | US20020052199A1 (en) |
EP (1) | EP1356691A2 (en) |
AU (1) | AU2002236634A1 (en) |
WO (1) | WO2002039764A2 (en) |
Families Citing this family (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CA2479439A1 (en) * | 2003-08-29 | 2005-02-28 | Arris International, Inc. | Method and system for processing voice traffic from a multi-channel link into a voip network over a broadband network |
US8904484B2 (en) | 2011-08-04 | 2014-12-02 | Wyse Technology L.L.C. | System and method for client-server communication facilitating utilization of authentication and network-based procedure call |
Family Cites Families (52)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4048452A (en) * | 1976-05-28 | 1977-09-13 | Bell Telephone Laboratories, Incorporated | Automatic call distribution system |
US4109113A (en) * | 1977-10-31 | 1978-08-22 | Bell Telephone Laboratories, Incorporated | Communication system optimized pooled line arrangement |
US4313035A (en) * | 1980-01-18 | 1982-01-26 | Bell Telephone Laboratories, Incorporated | Method of providing person locator service |
US4313036A (en) * | 1980-02-19 | 1982-01-26 | Rolm Corporation | Distributed CBX system employing packet network |
US4400587A (en) * | 1981-08-25 | 1983-08-23 | Rockwell International Corporation | Overflow and diversion to a foreign switch |
US4451705A (en) * | 1982-05-28 | 1984-05-29 | Bell Telephone Laboratories, Incorporated | Call completion circuit and method |
US4510351A (en) * | 1982-10-28 | 1985-04-09 | At&T Bell Laboratories | ACD Management information system |
US4737983A (en) * | 1985-10-02 | 1988-04-12 | American Telephone And Telegraph Company Communications, Inc. | Automatic call distributor telephone service |
US4788715A (en) * | 1986-10-16 | 1988-11-29 | American Telephone And Telegraph Company At&T Bell Laboratories | Announcing waiting times in queuing systems |
US4757267A (en) * | 1987-06-17 | 1988-07-12 | Applied Telematics, Inc. | Telephone system for connecting a customer to a supplier of goods |
US4847890A (en) * | 1987-08-10 | 1989-07-11 | The Telephone Connection | Anonymous interactive telephone system |
US4878239A (en) * | 1987-08-10 | 1989-10-31 | The Telephone Connection | Anonymous interactive telephone system with expanded outward calling features |
US4893301A (en) * | 1988-06-27 | 1990-01-09 | Teknekron Infoswitch Corporation | Automatic call distribution (ACD) switching system having distributed processing capability |
US5020095A (en) * | 1988-11-16 | 1991-05-28 | Dytel Corporation | Interactive call distribution processor |
US4924491A (en) * | 1988-11-18 | 1990-05-08 | American Telephone And Telegraph Company | Arrangement for obtaining information about abandoned calls |
US5073890A (en) * | 1988-12-30 | 1991-12-17 | At&T Bell Laboratories | Remote agent operation for automatic call distributors |
US4975945A (en) * | 1989-08-21 | 1990-12-04 | First Data Resources Inc. | Universal telephone call relay system |
US4953204A (en) * | 1989-10-17 | 1990-08-28 | At&T Bell Laboratories | Multilocation queuing for telephone calls |
US5168515A (en) * | 1989-11-27 | 1992-12-01 | Unifi Communications Corporation | Switchless automatic call distribution system |
US5271058A (en) * | 1989-11-27 | 1993-12-14 | Unifi Communications Corporation | Switchless automatic call distribution system used with a combination of networks |
US5181236A (en) * | 1990-09-25 | 1993-01-19 | Rockwell International Corporation | Automatic call returning method for call distributor with message record capability |
US5291550A (en) * | 1990-12-26 | 1994-03-01 | At&T Bell Laboratories | Dynamic network call distributor |
US5206903A (en) * | 1990-12-26 | 1993-04-27 | At&T Bell Laboratories | Automatic call distribution based on matching required skills with agents skills |
US5734981A (en) * | 1991-01-17 | 1998-03-31 | Highwaymaster Communications, Inc. | Method and apparatus for call delivery to a mobile unit |
US5164983A (en) * | 1991-01-28 | 1992-11-17 | American Telephone & Telegraph Company | Telemarketing complex performance management system |
US5185782A (en) * | 1991-02-08 | 1993-02-09 | A&T Bell Laboratories | ACD arrangement for automatically returning a call at a time specified by the original caller |
US5278898A (en) * | 1991-05-30 | 1994-01-11 | Davox Corporation | System for managing a hold queue |
US5299259A (en) * | 1991-09-27 | 1994-03-29 | At&T Bell Laboratories | Distributing calls over serving centers of a large customer |
US5291552A (en) * | 1991-07-30 | 1994-03-01 | At&T Bell Laboratories | Distribution of calls among automatic call distributors of a single large customer |
US5311574A (en) * | 1991-10-23 | 1994-05-10 | At&T Bell Laboratories | Automatic customer call back for automatic call distribution systems |
US5329583A (en) * | 1992-06-30 | 1994-07-12 | At&T Bell Laboratories | Enhanced automatic call distribution system operation |
AU4280793A (en) * | 1992-10-21 | 1994-05-09 | Digital Systems International, Inc. | Integrated intelligent call blending |
US5335268A (en) * | 1992-10-22 | 1994-08-02 | Mci Communications Corporation | Intelligent routing of special service telephone traffic |
US5392345A (en) * | 1993-04-30 | 1995-02-21 | At&T Corp. | Work at home ACD agent network |
CA2129942C (en) * | 1993-09-30 | 1998-08-25 | Steven Todd Kaish | Telecommunication network with integrated network-wide automatic call distribution |
US5384841A (en) * | 1993-10-27 | 1995-01-24 | Rockwell International Corporation | Automatic call distribution network with call overload system and method |
US5528678A (en) * | 1993-12-27 | 1996-06-18 | At&T Corp. | Revertive calling automatic call distributor |
US5459780A (en) * | 1994-01-31 | 1995-10-17 | At&T Ipm Corp. | Work at home agent ACD call distribution |
AU1995495A (en) * | 1994-03-22 | 1995-10-09 | Mobile Telecommunication Technologies | Data transmission in a mixed mobile cellular/paging radio system |
US5519773A (en) * | 1994-06-07 | 1996-05-21 | Siemens Colm Communications Inc. | Call sharing for inbound and outbound call center agents |
US5506898A (en) * | 1994-07-12 | 1996-04-09 | At&T Corp. | Expected wait-time indication arrangement |
US5524147A (en) * | 1995-02-02 | 1996-06-04 | Aspect Telecommunications Corporation | Method for forming a virtual call center |
AU5306196A (en) * | 1995-03-17 | 1996-10-08 | Highwaymaster Communications, Inc. | Method and apparatus for call delivery to a mobile unit |
US5884032A (en) * | 1995-09-25 | 1999-03-16 | The New Brunswick Telephone Company, Limited | System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent |
US5809128A (en) * | 1996-11-01 | 1998-09-15 | Interactive Telecom Inc. | Method and apparatus permitting notification and control of blocked incoming calls over a data network |
US5721770A (en) * | 1996-07-02 | 1998-02-24 | Lucent Technologies Inc. | Agent vectoring programmably conditionally assigning agents to various tasks including tasks other than handling of waiting calls |
US5881145A (en) * | 1996-07-29 | 1999-03-09 | Northern Telecom Limited | Redirection of calls to ported directory numbers in telephone networks |
US6028925A (en) * | 1996-09-23 | 2000-02-22 | Rockwell International Corp. | Telephonic switching system, telephonic switch and method for servicing telephone calls using virtual memory spaces |
US6377570B1 (en) * | 1997-02-02 | 2002-04-23 | Fonefriend Systems, Inc. | Internet switch box, system and method for internet telephony |
US6418146B1 (en) * | 1999-12-10 | 2002-07-09 | Genesys Telecommunications Laboratories, Inc. | Integrated communication center functionality for WAP devices |
US6011844A (en) * | 1998-06-19 | 2000-01-04 | Callnet Communications | Point-of-presence call center management system |
GB2345613A (en) * | 1999-01-05 | 2000-07-12 | Ibm | IP based voice and data services whereby voice and control signals are transmitted over a single call connection |
-
2001
- 2001-10-30 WO PCT/US2001/048483 patent/WO2002039764A2/en not_active Application Discontinuation
- 2001-10-30 EP EP01986172A patent/EP1356691A2/en not_active Withdrawn
- 2001-10-30 AU AU2002236634A patent/AU2002236634A1/en not_active Abandoned
- 2001-10-30 US US10/016,221 patent/US20020052199A1/en not_active Abandoned
Also Published As
Publication number | Publication date |
---|---|
EP1356691A2 (en) | 2003-10-29 |
WO2002039764A2 (en) | 2002-05-16 |
US20020052199A1 (en) | 2002-05-02 |
WO2002039764A3 (en) | 2003-08-21 |
WO2002039764A9 (en) | 2004-04-22 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
AU3047300A (en) | Mobile telephone network access | |
AU2001296867A1 (en) | Wireless communication network | |
AU2001264091A1 (en) | Wireless network | |
AU7374600A (en) | Wireless area network | |
AU5318900A (en) | Network management | |
AU2002246586A1 (en) | Cooperative network for mobile internet access | |
AU2001260468A1 (en) | Multiple access system for communications network | |
AU1991600A (en) | Mobile communications network | |
AU2002232973A1 (en) | Secure network access | |
AU1930401A (en) | Network access communication system | |
AUPQ970300A0 (en) | Advanced wireless network | |
AU2001270830A1 (en) | Cellular radio telecommunication system | |
AU2001263976A1 (en) | Wireless local area network | |
AU2001223940A1 (en) | Cellular network system | |
AU4992600A (en) | Uniform network access | |
AU2001259981A1 (en) | Self-organizing network architecture | |
AU6920400A (en) | Wireless telephone network optimization | |
GB2372909B (en) | Wireless network telephone set system | |
AU2002236634A1 (en) | Call center management for wireless access network | |
GB2364862B (en) | Radio access networks | |
AU2001278970A1 (en) | Access point for wireless communications | |
AU2001281228A1 (en) | Wireless network | |
AU2002211205A1 (en) | Multiple network card mobile phone set | |
AU2001248852A1 (en) | Regional communication network | |
GB9905372D0 (en) | Mobile communications network |