WO2017041641A1 - 业务功能的实现方法和装置 - Google Patents

业务功能的实现方法和装置 Download PDF

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Publication number
WO2017041641A1
WO2017041641A1 PCT/CN2016/097270 CN2016097270W WO2017041641A1 WO 2017041641 A1 WO2017041641 A1 WO 2017041641A1 CN 2016097270 W CN2016097270 W CN 2016097270W WO 2017041641 A1 WO2017041641 A1 WO 2017041641A1
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WO
WIPO (PCT)
Prior art keywords
operation item
instant
service
shortcut operation
terminal
Prior art date
Application number
PCT/CN2016/097270
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English (en)
French (fr)
Inventor
张天一
徐丽慧
Original Assignee
阿里巴巴集团控股有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 阿里巴巴集团控股有限公司 filed Critical 阿里巴巴集团控股有限公司
Priority to EP16843579.0A priority Critical patent/EP3349400B1/en
Priority to SG11201801604SA priority patent/SG11201801604SA/en
Priority to KR1020187009309A priority patent/KR102237912B1/ko
Priority to JP2018512614A priority patent/JP6770063B2/ja
Publication of WO2017041641A1 publication Critical patent/WO2017041641A1/zh
Priority to US15/914,657 priority patent/US11100442B2/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06316—Sequencing of tasks or work
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/02—Payment architectures, schemes or protocols involving a neutral party, e.g. certification authority, notary or trusted third party [TTP]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/325—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices using wireless networks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/386—Payment protocols; Details thereof using messaging services or messaging apps
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/53—Network services using third party service providers

Definitions

  • the present application relates to the field of network communication technologies, and in particular, to a method and an apparatus for implementing a service function.
  • the user usually opens the third-party payment platform after entering the transfer account and the transfer amount, and then returns to the third-party payment platform after the user confirms the amount in the instant conversation and the transfer party. Confirm the transfer result with the other party in the instant conversation.
  • the user needs to manually operate and manually input more content, which is cumbersome and inefficient.
  • the application provides a method for implementing a service function, which is applied to an instant messaging server, and includes:
  • the terminal of the instant dialogue participant sends an instruction for displaying the shortcut operation item; the shortcut operation item is used by the terminal to initiate the service type Business tasks.
  • a method for implementing a service function provided by the application is applied to a terminal, including:
  • the service task corresponding to the shortcut operation item is initiated.
  • the application also provides a device for implementing a service function, which is applied to an instant messaging server, and includes:
  • An instant message receiving unit configured to receive an instant message sent by an instant conversation participant
  • a shortcut operation instruction unit configured to: when the content of the instant message meets the preset trigger condition of a certain service type in the instant conversation, send an instruction for displaying the shortcut operation item to the terminal of the instant conversation participant; the shortcut operation item is used by The terminal initiates a service task of the service type.
  • the device for implementing the service function provided by the application is applied to the terminal, and includes:
  • An instant message sending unit configured to send an instant message in the participating instant conversation to the instant messaging server
  • the operation item display receiving unit is configured to display a shortcut operation item to the user according to the instruction for displaying the shortcut operation item received from the instant communication server; the shortcut operation item corresponds to the service task associated with the instant message content;
  • the operation item initiating unit is configured to initiate a business task corresponding to the shortcut operation item after receiving a predetermined execution operation of the user for the shortcut operation item.
  • the shortcut operation item of the service type is displayed on the user terminal for the user. Quickly start the business tasks of this business type, thereby reducing the manual operation and manual input of the user, and improving the efficiency of the user.
  • FIG. 1 is a flowchart of a method for implementing a service function applied to an instant messaging server in an embodiment of the present application
  • FIG. 2 is a flowchart of a method for implementing a service function applied to a terminal in an embodiment of the present application
  • 3 is an instant session interface on a terminal displaying an instant message in an application example of the present application
  • FIG. 5 is an instant session interface showing a result of executing a business task on a terminal in an application example of the present application
  • FIG. 6 is a hardware structure diagram of a terminal or a server
  • FIG. 7 is a logical structural diagram of an apparatus for implementing a service function applied to an instant messaging server in an embodiment of the present application
  • FIG. 8 is a logical structural diagram of an apparatus for implementing a service function applied to a terminal in an embodiment of the present application.
  • the embodiment of the present application proposes a new method for implementing a service function.
  • the instant communication server monitors the content of the instant message in the instant session, and when determining that the user intends to perform a certain type of service, instructs the terminal of the user to display the
  • the shortcut operation item of the service type enables the user to quickly and conveniently start the business task of the service type by using the shortcut operation item, thereby avoiding the user manually operating the type of business system and manually inputting relevant information, thereby simplifying the operation of the user, for the user. Provide greater convenience to solve problems in the prior art.
  • a user in an instant conversation sends an instant message to the instant messaging server through its terminal, and the instant messaging server forwards the instant message to the terminal of other users in the same instant session.
  • the sender terminal of the instant message and the instant messaging server, the receiver terminal, and the instant messaging server are mutually accessible through the network.
  • the terminal (the sender and/or the receiver terminal) may be a mobile phone, a tablet computer, a PC (Personal Computer), a notebook, etc.;
  • the instant messaging server may be a physical or logical server, or may be two Or two or more physical or logical servers that share different responsibilities, and cooperate with each other to implement various functions of the instant messaging server in the embodiment of the present application.
  • the embodiment of the present application does not limit the type of the terminal, the instant messaging server, and the type and protocol of the communication network between the sender terminal and the instant communication server, and between the receiver terminal and the instant communication server.
  • the process of implementing the service function on the instant server is as shown in FIG. 1
  • the process on the terminal is as shown in FIG. 2 .
  • the instant message in the participating instant conversation is sent to the instant messaging server.
  • step 110 receiving an instant message sent by the instant conversation participant.
  • the user inputs an instant message to be sent in an instant session to the terminal, and the terminal sends it to the instant messaging server.
  • the instant messaging server receives the instant message sent by each participant of the instant session and forwards it to the terminal of the recipient of the instant message (partial or all participants in the instant session).
  • An instant session can be a session between two users or multiple users, or a group session.
  • step 120 when the content of the instant message in the instant session satisfies the preset trigger condition of a certain service type, an instruction for displaying the shortcut operation item is sent to the terminal of the instant conversation participant, and the shortcut operation item is used by the terminal.
  • an instruction for displaying the shortcut operation item is sent to the terminal of the instant conversation participant, and the shortcut operation item is used by the terminal.
  • step 220 according to an instruction for displaying the shortcut operation item received from the instant messaging server, displaying a shortcut operation item to the user; the shortcut operation item corresponds to the service task associated with the instant message content.
  • the business functions that can be implemented by the embodiments of the present application include all life and work items that can be completed through the network; such as a network payment function, a network shopping function, and the like. Services belonging to the same service type are processed by the same service server, and the service parameters required to complete this type of service are the same or similar; for example, the service type can be payment, transfer, red envelope, ordering on a shopping website and many more.
  • a business task is a service of a certain business type with specific business parameters, and the business parameters carried may be some parameters required to complete the type of business, and It can be all parameters; for example, user A pays to merchant B, which is a business task with partial business parameters.
  • the instant messaging server judges whether the user has an intention to initiate a business task of a certain service type through the content of the instant conversation.
  • the trigger condition of each service type is preset, and the instant message in the instant session is When the content meets the preset trigger condition of a certain service type, the user is considered to have the intention of initiating the business task of the type.
  • the preset trigger conditions for each service type are stored in a storage location local to the instant messaging server or accessible by the instant messaging server over the network.
  • Instant messages include messages in the form of text, voice, video, and the like.
  • the instant messaging server can use various existing identification technologies to convert the information delivered by the instant message into text as the content of the instant message.
  • the instant messaging server can use various analysis and processing methods for text information to distinguish the user's intention in the instant message, and determine the preset trigger condition of each service type according to the adopted analysis processing method.
  • Each service type can have more than two predetermined trigger conditions, and any one of them can be satisfied.
  • the instant messaging server may adopt a keyword matching processing method on the content of the instant message, and use one or more words corresponding to the service type as keywords, and include at least one keyword in the content of the instant message as a preset trigger.
  • the instant messaging server may adopt a processing method for semantic analysis of the contents of several adjacent instant messages, and the semantic analysis result is matched with the corresponding service type as a preset trigger condition; the instant communication server may also be combined.
  • the above two processing methods adopt the above two preset trigger conditions.
  • the instant messaging server can also adopt other text information processing analysis methods in the prior art, and will not be described again.
  • the instant messaging server may use the content of the single instant message as the analysis processing object to match the preset trigger condition, or may use the fixed number of pieces or the adjacent instant message content determined by other conditions as the analysis processing object, and the adjacent instant message. It may be an instant message that is sent by the same terminal in succession, or an instant message that is sent by all the participants in the conversation.
  • the embodiments of the present application are not limited.
  • the instant messaging server When the content of the instant message satisfies a preset trigger condition of a certain service type, the instant messaging server generates a service task of the service type associated with the instant message content, and sends the terminal to the instant dialogue participant who intends to initiate the service task. Sends an instruction to display a shortcut action item corresponding to the business task.
  • the instant messaging server can determine, according to the analysis processing of the instant message content, whether a user is likely to use a certain type of service, and can determine which user is intent to use the type of service; thus, the instant messaging server can use the user's
  • the account serves as a business parameter in the generated business task.
  • the instant messaging server may also obtain other service parameters in the generated business task according to the instant message content and/or other participants of the instant conversation. For example, the counterpart account of the instant conversation may be used as the business.
  • Another business parameter in the transaction the amount involved in the instant message as the amount of the business task. The more business parameters that the instant messaging server can determine, the fewer items that the user needs to manually enter during the execution of the business task, which is more efficient.
  • the instruction for displaying the shortcut operation item sent by the instant messaging server to the terminal includes the address of the server to be accessed by the terminal when performing the corresponding service task, and the related information of the corresponding service task.
  • the server address in the instruction is the address of the instant communication server; if the terminal directly initiates the access to the service server, the server address in the instruction is the address of the service server.
  • the instant messaging server can carry the service type to which the service task belongs and the generated one or more service parameters in the instruction for displaying the shortcut operation item, so that the terminal can display the information to the user, so that the user explicitly performs the service performed by the shortcut operation item.
  • the business parameters may be one or more of the transferred account, the transferred account, and the transfer amount; for the red envelope service, the business parameter may be one or both of the red enveloped account and the red envelope amount.
  • the transfer service may be one or more of the transferred account, the transferred account, and the transfer amount; for the red envelope service, the business parameter may be one or both of the red enveloped account and
  • the terminal After receiving the instruction to display the shortcut operation item, the terminal displays the shortcut operation item to the user according to the instruction.
  • the shortcut item can be displayed to the user in the form of various operable page elements, for example, a clickable floating window, a system message in the instant conversation window, and the like, which are not limited in the embodiment of the present application.
  • the terminal can display the service type and service parameter of the corresponding service task to the user in the shortcut operation item.
  • step 230 after receiving the predetermined execution operation of the shortcut operation item, the service task corresponding to the shortcut operation item is initiated.
  • the predetermined execution operation of the shortcut item may be clicking a displayed shortcut item, a predetermined touch screen gesture or a predetermined shortcut key or a shortcut key combination, or the like.
  • the terminal After the terminal receives the scheduled execution operation of the user, the terminal initiates a service task corresponding to the shortcut operation item.
  • the terminal may carry the service parameter in the instruction for displaying the shortcut operation item when initiating the service task request, so as to reduce the item that needs to be manually input.
  • the terminal initiates a request to the instant communication server after receiving the predetermined execution operation of the user.
  • the instant messaging server executes the service task corresponding to the shortcut operation item.
  • the instant access server may send the service type and each service parameter of the service task to the service server.
  • the terminal may send an instruction to display the execution result of the service task to the terminal, and carry and execute the result in the instruction. relevant information.
  • the terminal displays the execution result to the user based on an instruction received from the instant messaging server to display the execution result of the business task.
  • the process in which the instant messaging server cooperates with the service server to perform the business task can refer to the existing technology. Now, I won't go into details here.
  • the corresponding operation in the service may be completed according to the specific service, such as an operation of inputting a password by the user, or other operations.
  • the shortcut operation is a transfer operation
  • a transfer confirmation box may be generated in advance, and the user confirms, and the confirmation may be an operation of inputting a payment password, so that only the user inputs After the password, the transfer operation will not take effect.
  • the shortcut operation is a red envelope operation
  • the user may form a red envelope confirmation box, and the confirmation box may provide other options or parameters for the user to select, for example, a red envelope. Type, the number of red envelopes issued, etc., and the operation of confirming the password.
  • the shortcut operation item displayed on the terminal is an estimation of the user intention by the instant communication server, and the user's intention is not accurately reflected 100%, and in particular, it is not necessarily the intention that the user currently needs to perform.
  • the display time of the shortcut operation item may be set, and the terminal starts timing after displaying the shortcut operation item on the screen, and cancels the time after the display time.
  • the display time may be preset on the terminal, or may be sent to the terminal by the instant messaging server in the instruction to display the shortcut operation item.
  • the instant messaging server monitors the content of the instant message in the instant session.
  • the shortcut operation item of the service type is displayed on the user terminal for The user uses the shortcut operation item to easily initiate the corresponding business task, which simplifies the manual operation and input work required for the user to initiate the business task, and improves the efficiency of the user completing the business task.
  • the instant messaging server uses keyword matching technology and semantic analysis technology to monitor the content of the instant message in the instant session, and each service type corresponds to a plurality of preset trigger conditions.
  • the default triggering conditions include: the keyword “transfer”; the keyword “transfer to”, “turn me” or “transfer you”, and the instant message within this article or adjacent 2 With numbers and so on.
  • user B inputs an instant message "turn you 105" on the terminal, and the terminal sends the instant message to the instant messaging server.
  • the instant session interface displayed on the user B terminal is as shown in FIG. 3.
  • the instant messaging server finds the keyword "turn you” from the instant message of user B, and the instant message carries a number, which satisfies one of the preset trigger conditions of the transfer service.
  • the instant messaging server performs semantic analysis on the instant message, and the transfer account of the transfer is user B, the transfer account is user A, and the transfer amount is 105.
  • the instant messaging server generates the transfer service task of “user B transfers to user A 105” by using the foregoing service parameter, generates an instruction for displaying the shortcut operation item corresponding to the transfer service task, and sends the instruction to the user B terminal, and carries the service in the instruction.
  • the terminal of the user B After receiving the instruction to display the shortcut operation item, the terminal of the user B extracts the service type and the service parameter in the instruction, and describes the service task on the instant session interface (according to the service type and part of the service parameter: "whether the money is transferred Give friend A 105.00") in the clickable message box and start timing.
  • the display time in this application example is 10 seconds, which is preset in the instant messaging client software on the terminal.
  • the remaining display time is displayed after the description of the business task in the message box, as shown in Figure 4. When the remaining display time is 0, the terminal of User B cancels the display of the clickable message box.
  • user B's terminal requests the instant messaging server to initiate execution of the service task.
  • the instant messaging server initiates a transfer request to the payment server, and brings in the transfer account, transfer account, and transfer amount in the transfer request.
  • the instant communication server After receiving the confirmation information of the transfer success returned by the payment server, the instant communication server generates an instruction to display the execution result of the business task, and notifies the terminal of the user B of the result of the successful transfer in the instruction.
  • the terminal of user B receives an instruction to display the execution result of the business task, and displays "transfer 105.00 yuan to the other party" to the user, as shown in FIG.
  • the embodiment of the present application further provides an apparatus for implementing a service function applied to an instant messaging server, and an apparatus for implementing a service function applied to the terminal.
  • Both devices can be implemented by software or by hardware or a combination of hardware and software.
  • the CPU or the CPU (Central Process Unit) of the terminal or the server reads the corresponding computer program instructions into the memory.
  • the terminal in which the service function implementation device is located generally includes other hardware such as a chip for transmitting and receiving wireless signals, and a service function.
  • the server on which the device is implemented typically also includes other hardware such as a board for implementing network communication functions.
  • FIG. 7 is a schematic diagram of an apparatus for implementing a service function, which is applied to an instant messaging server, and includes an instant message receiving unit and a shortcut operation instruction unit, where: an instant message receiving unit is configured to receive an instant conversation participant to send The instant operation instruction unit is configured to: when the content of the instant message meets the preset trigger condition of a certain service type in the instant conversation, send an instruction for displaying the shortcut operation item to the terminal of the instant conversation participant; the shortcut operation item Used to initiate a business task of the service type by the terminal.
  • the device further includes an operation request receiving unit, configured to receive, by the terminal, a service task corresponding to the shortcut operation item based on the request initiated by the shortcut operation item.
  • the apparatus may further include an execution result instruction unit configured to send an instruction to the terminal to display an execution result of the business task.
  • the preset triggering condition includes: the instant message content includes a keyword corresponding to the service type, and/or the semantic analysis result of the plurality of adjacent instant message content matches the corresponding service type.
  • the instruction for displaying the shortcut operation item includes a display time of the shortcut operation item on the terminal, and the display of the shortcut operation item is cancelled by the terminal when the display time expires.
  • the instruction for displaying the shortcut operation item includes the service type and at least one service parameter of the service task; the service parameter is generated according to the content of the instant message in the instant session and/or the participant of the instant session .
  • the service function includes a network payment function;
  • the service type includes a transfer and/or a red envelope; and the service parameters of the transfer include one or more of a transfer account, a transfer account, and a transfer amount;
  • the business parameters include one or both of the red enveloped account and the red envelope amount.
  • FIG. 8 is a schematic diagram of a device for implementing a service function, which is applied to a terminal, and includes an instant message sending unit, an operation item display receiving unit, and an operation item initiating unit, where: an instant message sending unit is used for instant messaging.
  • the communication server sends the instant message in the participating instant conversation;
  • the operation item display receiving unit is configured to display the shortcut operation item to the user according to the instruction for displaying the shortcut operation item received from the instant communication server; the shortcut operation item corresponds to the instant message
  • the operation item initiating unit is configured to initiate a business task corresponding to the shortcut operation item after receiving the predetermined execution operation of the user for the shortcut operation item.
  • the device further includes an operation item display canceling unit, configured to cancel display of the shortcut operation item after displaying the shortcut operation item to the user for the display time; the display time is preset on the terminal, or is instant communication
  • the server is specified in the instruction that displays the shortcut action item.
  • the operation item initiating unit is specifically configured to: after receiving a predetermined execution operation of the user for the shortcut operation item, initiate a request to the instant communication server based on the shortcut operation item; the device further includes an execution result display unit And for displaying an execution result to the user according to an instruction received from the instant messaging server to display an execution result of the business task.
  • the service function includes a network payment function
  • the service type of the service task includes a transfer or a red envelope
  • the service parameters of the transfer include one or more of a transfer account, a transfer account, and a transfer amount
  • the business parameters include one or both of the red enveloped account and the red envelope amount.
  • a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
  • processors CPUs
  • input/output interfaces network interfaces
  • memory volatile and non-volatile memory
  • the memory may include non-persistent memory, random access memory (RAM), and/or non-volatile memory in a computer readable medium, such as read only memory (ROM) or flash memory.
  • RAM random access memory
  • ROM read only memory
  • Memory is an example of a computer readable medium.
  • Computer readable media includes both permanent and non-persistent, removable and non-removable media.
  • Information storage can be implemented by any method or technology.
  • the information can be computer readable instructions, data structures, modules of programs, or other data.
  • Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory. (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, Magnetic tape cartridges, magnetic tape storage or other magnetic storage devices or any other non-transportable media can be used to store information that can be accessed by a computing device.
  • computer readable media does not include temporary storage of computer readable media, such as modulated data signals and carrier waves.
  • embodiments of the present application can be provided as a method, system, or computer program product.
  • the present application can take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment in combination of software and hardware.
  • the application can take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) including computer usable program code.

Abstract

本申请提供一种业务功能的实现方法和装置，应用在即时通信服务器上，包括：接收即时对话参与方发送的即时消息；当即时对话中即时消息的内容满足某个业务类型的预设触发条件时，向即时对话参与方的终端发送显示快捷操作项的指令；所述快捷操作项用于由终端发起所述业务类型的业务任务。通过本申请的技术方案，减少了用户的手动操作和手动输入，提高了用户执行业务任务的效率。

Description

业务功能的实现方法和装置
本申请要求2015年09月08日递交的申请号为201510567941.8、发明名称为“业务功能的实现方法和装置”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及网络通信技术领域，尤其涉及一种业务功能的实现方法和装置。
背景技术
随着通信技术的发展和智能终端的普及，人们越来越习惯于通过网络来完成各种工作和生活事项。例如，在处理需要事先沟通或需要事后对方继续推进的业务时，用户经常通过即时通信***与对方联系，在即时对话过程中利用网络完成某个业务。
以通过第三方支付平台转账为例，现有技术中，用户通常在即时对话中和转账的对方确认好金额后，再打开第三方支付平台，输入转入账户和转账金额完成转账，然后再回到即时对话中与对方确认转账结果。上述过程用户需要多次手动操作和手动输入较多内容，繁琐而低效。
发明内容
有鉴于此，本申请提供一种业务功能的实现方法，应用在即时通信服务器上，包括：
接收即时对话参与方发送的即时消息；
当即时对话中即时消息的内容满足某个业务类型的预设触发条件时，向即时对话参与方的终端发送显示快捷操作项的指令；所述快捷操作项用于由终端发起所述业务类型的业务任务。
本申请提供的一种业务功能的实现方法，应用在终端上，包括：
向即时通信服务器发送所参与即时对话中的即时消息；
根据从即时通信服务器接收的显示快捷操作项的指令，向用户显示快捷操作项；所述快捷操作项对应于与即时消息内容相关联的业务任务；
在收到用户针对快捷操作项的预定执行操作后，发起所述快捷操作项对应的业务任务。
本申请还提供了一种业务功能的实现装置，应用在即时通信服务器上，包括：
即时消息接收单元，用于接收即时对话参与方发送的即时消息；
快捷操作指令单元，用于当即时对话中即时消息的内容满足某个业务类型的预设触发条件时，向即时对话参与方的终端发送显示快捷操作项的指令；所述快捷操作项用于由终端发起所述业务类型的业务任务。
本申请提供的一种业务功能的实现装置，应用在终端上，包括：
即时消息发送单元，用于向即时通信服务器发送所参与即时对话中的即时消息；
操作项显示接收单元，用于根据从即时通信服务器接收的显示快捷操作项的指令，向用户显示快捷操作项；所述快捷操作项对应于与即时消息内容相关联的业务任务；
操作项发起单元，用于在收到用户针对快捷操作项的预定执行操作后，发起所述快捷操作项对应的业务任务。
由以上技术方案可见，本申请的实施例中，当通过即时对话中即时消息的内容判断出用户将要使用某种类型的业务时，在用户的终端上显示该业务类型的快捷操作项，供用户快捷启动该业务类型的业务任务，从而减少了用户的手动操作和手动输入，提高了用户的效率。
附图说明
图1是本申请实施例中一种应用在即时通信服务器上的业务功能的实现方法的流程图；
图2是本申请实施例中一种应用在终端上的业务功能的实现方法的流程图；
图3是本申请应用示例中终端上一个显示有即时消息的即时会话界面；
图4是本申请应用示例中终端上一个显示有快捷操作项的即时会话界面；
图5是本申请应用示例中终端上一个显示有业务任务执行结果的即时会话界面；
图6是终端或服务器的一种硬件结构图；
图7是本申请实施例中一种应用在即时通信服务器上的业务功能的实现装置的逻辑结构图；
图8是本申请实施例中一种应用在终端上的业务功能的实现装置的逻辑结构图。
具体实施方式
本申请的实施例提出一种新的业务功能的实现方法，即时通信服务器监测即时对话中即时消息的内容，在判断用户意图进行某种类型的业务时，指令该用户的终端显示该 业务类型的快捷操作项，使得用户可以利用快捷操作项来简单方便的启动该业务类型的业务任务，避免了用户手动操作该类型的业务***以及手动输入相关信息，简化了用户的操作，为用户提供更大的便利，从而解决现有技术中存在的问题。
本申请的实施例中，一个即时对话中的用户将即时消息通过其终端发送到即时通信服务器，由即时通信服务器将即时消息转发到同一即时对话中的其他用户的终端。即时消息的发送方终端与即时通信服务器、接收方终端与即时通信服务器通过网络相互可访问。其中，终端(发送方和/或接收方终端)可以是手机、平板电脑、PC(Personal Computer，个人电脑)、笔记本等设备；即时通信服务器可以是一个物理或逻辑服务器，也可以是由两个或两个以上分担不同职责的物理或逻辑服务器、相互协同来实现本申请实施例中即时通信服务器的各项功能。本申请实施例对终端、即时通信服务器的种类，以及发送方终端与即时通信服务器之间、接收方终端与即时通信服务器之间通信网络的类型、协议等均不做限定。
本申请的实施例中，业务功能的实现方法在即时服务器上的流程如图1所示，在终端上的流程如图2所示。在终端上，步骤210，向即时通信服务器发送所参与即时对话中的即时消息。
在即时通信服务器上，步骤110，接收即时对话参与方发送的即时消息。
用户将在某个即时对话中要发送的即时消息输入到终端，由终端发送到即时通信服务器。即时通信服务器接收即时对话的各个参与方发送的即时消息，并转发给该即时消息的接收方(部分或全部即时会话中参与方)的终端。即时会话可以是两个用户或多个用户之间的会话，也可以是群组会话。
在即时通信服务器上，步骤120，当即时对话中即时消息的内容满足某个业务类型的预设触发条件时，向即时对话参与方的终端发送显示快捷操作项的指令，快捷操作项由终端用来发起该业务类型的业务任务。
在终端上，步骤220，根据从即时通信服务器接收的显示快捷操作项的指令，向用户显示快捷操作项；该快捷操作项对应于与即时消息内容相关联的业务任务。
能够通过本申请实施例实现的业务功能包括所有可以通过网络完成的生活和工作事项；如网络支付功能、网络购物功能等。属于同一业务类型的业务由相同的业务服务器进行处理，并且完成该类型的业务所需提供的业务参数相同或类似；例如，业务类型可以是支付、转账、发红包、在某个购物网站下单等等。业务任务是带有具体业务参数的某一业务类型的业务，所带有的业务参数可以是完成该类型业务所需的部分参数，也 可以是全部参数；例如，用户A向商家B支付，就是一项带有部分业务参数的业务任务。
即时通信服务器通过即时对话的内容来判断用户是否有发起某个业务类型的业务任务的意图。当用户之间就不同类型的业务进行沟通时，所使用的词汇、表达方式等存在较大的差异，因此，本申请实施例中预设了各个业务类型的触发条件，当即时对话中即时消息的内容满足某个业务类型的预设触发条件时，认为用户有发起该类型的业务任务的意图。各个业务类型的预设触发条件保存在即时通信服务器本地或者即时通信服务器可以通过网络访问的存储位置。
即时消息包括文本、语音、视频等形式的消息。对非文本形式的消息，即时通信服务器可以采用现有的各种识别技术来将该即时消息所传递的信息转化为文本，来作为该即时消息的内容。即时通信服务器可以采用各种对文本信息的分析处理方法来辨别用户在即时消息中表现的意图，并根据所采用的分析处理方法来确定各个业务类型的预设触发条件。每个业务类型可以有两个以上的预定触发条件，满足其中的任意一个即可。
例如，即时通信服务器可以对即时消息的内容采用关键词匹配的处理方法，将与业务类型对应的一个到多个词语作为关键词，以即时消息的内容中包括至少一个关键词作为一个预设触发条件；再如，即时通信服务器可以采用对相邻的若干条即时消息的内容进行语义分析的处理方法，将语义分析结果符合对应的业务类型来作为一个预设触发条件；即时通信服务器还可以结合上述两种处理方法，并采用上述两个预设触发条件。即时通信服务器也可以采用现有技术中其他的文本信息处理分析方法，不再赘述。
即时通信服务器可以将单条即时消息的内容作为分析处理对象来匹配预设触发条件，也可以将固定条数或以其他条件确定条数的相邻即时消息内容作为分析处理对象，相邻的即时消息可以是由同一个终端接连发送的即时消息，也可以是所有对话参与方接连发送的即时消息，本申请的实施例均不做限定。
当即时消息的内容满足某个业务类型的预设触发条件时，即时通信服务器生成与即时消息内容相关联的该业务类型的业务任务，并向有意图发起该业务任务的即时对话参与方的终端发送显示对应于该业务任务的快捷操作项的指令。
即时通信服务器可以根据对即时消息内容的分析处理确定是否有用户很可能会使用某个类型的业务，同时可以确定有意图使用该类型业务的用户是哪个；这样，即时通信服务器可以以该用户的账户作为所生成业务任务中的一个业务参数。此外，根据具体的业务类型，即时通信服务器还可以根据即时消息内容和/或即时对话的其他参与方来得到所生成业务任务中的其他业务参数，例如，可以将即时对话的对方账户作为业务任 务中的另一个业务参数，将即时消息中涉及的金额作为业务任务的金额。即时通信服务器能够确定的业务参数越多，用户在业务任务的执行过程中需要手动输入的项目就越少，从而更为高效。
即时通信服务器向终端发送的显示快捷操作项的指令中包括终端在进行对应的业务任务时要访问的服务器的地址，以及对应的业务任务的相关信息。实际应用场景中，如果终端通过即时通信服务器访问所属业务类型的业务服务器，则指令中服务器地址为即时通信服务器的地址；如果终端直接向业务服务器发起访问，则指令中服务器地址为业务服务器的地址。即时通信服务器可以在显示快捷操作项的指令中携带业务任务所属的业务类型和已生成的一个到多个业务参数，这样终端可以这些信息显示给用户，使得用户明确通过快捷操作项所进行的业务任务的具体细节。例如，对转账业务，其业务参数可以是转出账户、转入账户和转账金额中的一个到多个；对发红包业务，其业务参数可以是发红包的账户、红包金额中的一个或两个。
终端在收到显示快捷操作项的指令后，根据指令向用户显示快捷操作项。快捷操作项可以以各种可操作的页面元素的形式显示给用户，例如，可点击的浮窗、即时对话窗口中的一条***消息等，本申请的实施例中不做限定。终端可以在快捷操作项中将对应的业务任务的所属业务类型和业务参数显示给用户。
在终端上，步骤230，在收到用户针对快捷操作项的预定执行操作后，发起该快捷操作项对应的业务任务。
对快捷操作项的预定执行操作可以是点击所显示的快捷操作项、预定的触屏手势或预定的快捷键或快捷键组合等。当终端收到用户的预定执行操作后，发起快捷操作项对应的业务任务。
如果在显示快捷操作项的指令中携带的是业务服务器的地址，则终端可以在发起业务任务请求时，携带显示快捷操作项的指令中的业务参数，以减少需要手动输入的项目。
如果在显示快捷操作项的指令中携带的是即时通信服务器的地址，则终端在收到用户的预定执行操作后，向即时通信服务器发起请求。即时通信服务器收到终端基于快捷操作项发起的请求后，执行该快捷操作项对应的业务任务。即时通行服务器可以向业务服务器发送该业务任务所属业务类型和各个业务参数，在收到业务服务器的处理结果后，还可以向终端发送显示该业务任务执行结果的指令，在指令中携带与执行结果相关的信息。终端根据从即时通信服务器接收的显示业务任务执行结果的指令，向用户显示执行结果。即时通信服务器与业务服务器协同执行业务任务的过程可以参照现有技术实 现，此处不再赘述。
在一种实现方式中，当用户在利用显示的快捷操作发起请求时，还可以根据具体的业务完成业务中相应的操作，例如让用户输入密码的操作，或者其他操作。例如，在该快捷操作为转账操作时，若用户触发该快捷操作发起转账请求时，可事先生成一个转账确认框，由用户进行确认，该确认可以是输入支付密码的操作，这样，只有用户输入密码后，转账操作才会生效。又例如，若该快捷操作为发红包操作时，若用户触发该快捷操作发起发放红包的请求，则可先生成一个红包确认框，该确认框可以提供其他选项或参数供用户选择，例如红包的类型，发放红包的数量等，并可有输入密码确认的操作等。
本申请实施例中，在终端显示的快捷操作项是即时通信服务器对用户意图的估测，并不能够100％准确的反映用户的意愿，尤其未必是用户当前需要执行的意愿。为了避免显示快捷操作项对用户造成过多的干扰、甚至可能造成的误操作，可以设置快捷操作项的显示时间，终端在将快捷操作项显示在屏幕上后开始计时，计时到显示时间后取消快捷操作项的显示。显示时间可以预设在终端上，也可以由即时通信服务器在显示快捷操作项的指令中将显示时间下发给终端。
可见，本申请的实施例中即时通信服务器监控即时对话中即时消息的内容，当用户表现出将要使用某种类型的业务的意图时，在用户的终端上显示该业务类型的快捷操作项，供用户利用快捷操作项来简便的发起对应的业务任务，简化了用户发起业务任务所需的手动操作和输入工作，提高了用户完成业务任务的效率。
在本申请的一个应用示例中，即时通信服务器采用关键词匹配技术和语义分析技术来监控即时对话中即时消息的内容，每个业务类型对应于多个预设触发条件。以转账业务为例，其预设触发条件包括：有关键词“转账”；有关键词“转给”、“转我”或“转你”，并且本条或相邻2条以内的即时消息中带有数字等。
在用户B与好友A(用户A)的即时会话中，用户B在终端上输入即时消息“转你105”，由终端发送该即时消息到即时通信服务器。用户B终端上显示的即时会话界面如图3所示。
即时通信服务器从用户B的即时消息中发现关键词“转你”，并且该即时消息中带有数字，满足转账业务的其中一个预设触发条件。即时通信服务器对该条即时消息进行语义分析，得出转账的转出账户为用户B，转入账户为用户A，转账金额为105。即时消息服务器利用上述业务参数生成“用户B向用户A转账105”的转账业务任务，生成显示对应于该转账业务任务的快捷操作项的指令发送给用户B终端，在指令中携带业务任 务的类型(转账)和上述3个业务参数。
用户B的终端收到显示快捷操作项的指令后，提取指令中的业务类型和业务参数，在即时会话界面上将对业务任务的描述(根据以业务类型和部分业务参数生成：“是否转钱给好友A 105.00元”)显示在可点击的消息框中，并启动计时。本应用示例中显示时间为10秒，预设在终端上的即时通信客户端软件中。剩余显示时间显示在消息框中对业务任务的描述之后，如图4所示。当剩余显示时间为0时，用户B的终端取消可点击消息框的显示。
当用户B点击图4中的消息框时，用户B的终端请求即时通信服务器发起执行该业务任务。即时通信服务器向支付服务器发起转账请求，在转账请求中带入转出账户、转入账户和转账金额。在收到支付服务器返回的转账成功的确认信息后，即时通信服务器生成显示业务任务执行结果的指令，在指令中将转账成功的结果通知用户B的终端。
用户B的终端收到显示业务任务执行结果的指令，将“向对方转账105.00元”显示给用户，如图5所示。
与上述流程实现对应，本申请的实施例还提供了一种应用在即时通信服务器上的业务功能的实现装置，和一种应用在终端上的业务功能的实现装置。这两种装置均可以通过软件实现，也可以通过硬件或者软硬件结合的方式实现。以软件实现为例，作为逻辑意义上的装置，是通过终端或服务器的CPU(Central Process Unit，中央处理器)将对应的计算机程序指令读取到内存中运行形成的。从硬件层面而言，除了图6所示的CPU、内存以及非易失性存储器之外，业务功能的实现装置所在的终端通常还包括用于进行无线信号收发的芯片等其他硬件，业务功能的实现装置所在的服务器通常还包括用于实现网络通信功能的板卡等其他硬件。
图7所示为本实施例提供的一种业务功能的实现装置，应用在即时通信服务器上，包括即时消息接收单元和快捷操作指令单元，其中：即时消息接收单元用于接收即时对话参与方发送的即时消息；快捷操作指令单元用于当即时对话中即时消息的内容满足某个业务类型的预设触发条件时，向即时对话参与方的终端发送显示快捷操作项的指令；所述快捷操作项用于由终端发起所述业务类型的业务任务。
一个例子中，所述装置还包括操作请求接收单元，用于接收终端基于所述快捷操作项发起的请求，执行所述快捷操作项对应的业务任务。
上述例子中，所述装置还可以包括执行结果指令单元，用于向终端发送显示所述业务任务的执行结果的指令。
可选的，所述预设触发条件包括：即时消息内容中包括与业务类型对应的关键词，和/或对若干条相邻即时消息内容的语义分析结果与对应的业务类型相符合。
可选的，所述显示快捷操作项的指令中包括所述快捷操作项在终端上的显示时间，显示时间到时由终端取消所述快捷操作项的显示。
可选的，所述显示快捷操作项的指令中包括所述业务类型和所述业务任务的至少一个业务参数；所述业务参数根据即时对话中即时消息的内容和/或即时对话的参与方生成。
可选的，所述业务功能包括网络支付功能；所述业务类型包括转账和/或发红包；转账的业务参数包括转出账户、转入账户和转账金额中的一个到多个；发红包的业务参数包括发红包的账户、红包金额中的一个或两个。
图8所示为本实施例提供的一种业务功能的实现装置，应用在终端上，包括即时消息发送单元、操作项显示接收单元和操作项发起单元，其中：即时消息发送单元用于向即时通信服务器发送所参与即时对话中的即时消息；操作项显示接收单元用于根据从即时通信服务器接收的显示快捷操作项的指令，向用户显示快捷操作项；所述快捷操作项对应于与即时消息内容相关联的业务任务；操作项发起单元用于在收到用户针对快捷操作项的预定执行操作后，发起所述快捷操作项对应的业务任务。
可选的，所述装置还包括操作项显示取消单元，用于在向用户显示快捷操作项达到显示时间后，取消快捷操作项的显示；所述显示时间预设在终端上，或由即时通信服务器在显示快捷操作项的指令中指定。
可选的，所述操作项发起单元具体用于：在收到用户针对快捷操作项的预定执行操作后，基于所述快捷操作项向即时通信服务器发起请求；所述装置还包括执行结果显示单元，用于根据从即时通信服务器接收的显示所述业务任务的执行结果的指令，向用户显示执行结果。
可选的，所述业务功能包括网络支付功能；所述业务任务的业务类型包括转账或发红包；转账的业务参数包括转出账户、转入账户和转账金额中的一个到多个；发红包的业务参数包括发红包的账户、红包金额中的一个或两个。
以上所述仅为本申请的较佳实施例而已，并不用以限制本申请，凡在本申请的精神和原则之内，所做的任何修改、等同替换、改进等，均应包含在本申请保护的范围之内。
在一个典型的配置中，计算设备包括一个或多个处理器(CPU)、输入/输出接口、网络接口和内存。
内存可能包括计算机可读介质中的非永久性存储器，随机存取存储器(RAM)和/或非易失性内存等形式，如只读存储器(ROM)或闪存(flash RAM)。内存是计算机可读介质的示例。
计算机可读介质包括永久性和非永久性、可移动和非可移动媒体可以由任何方法或技术来实现信息存储。信息可以是计算机可读指令、数据结构、程序的模块或其他数据。计算机的存储介质的例子包括，但不限于相变内存(PRAM)、静态随机存取存储器(SRAM)、动态随机存取存储器(DRAM)、其他类型的随机存取存储器(RAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、快闪记忆体或其他内存技术、只读光盘只读存储器(CD-ROM)、数字多功能光盘(DVD)或其他光学存储、磁盒式磁带，磁带磁磁盘存储或其他磁性存储设备或任何其他非传输介质，可用于存储可以被计算设备访问的信息。按照本文中的界定，计算机可读介质不包括暂存电脑可读媒体(transitory media)，如调制的数据信号和载波。
还需要说明的是，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、商品或者设备不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、商品或者设备所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括所述要素的过程、方法、商品或者设备中还存在另外的相同要素。
本领域技术人员应明白，本申请的实施例可提供为方法、***或计算机程序产品。因此，本申请可采用完全硬件实施例、完全软件实施例或结合软件和硬件方面的实施例的形式。而且，本申请可采用在一个或多个其中包含有计算机可用程序代码的计算机可用存储介质(包括但不限于磁盘存储器、CD-ROM、光学存储器等)上实施的计算机程序产品的形式。

Claims (22)

  1. 一种业务功能的实现方法，应用在即时通信服务器上，其特征在于，包括：
    接收即时对话参与方发送的即时消息；
    当即时对话中即时消息的内容满足某个业务类型的预设触发条件时，向即时对话参与方的终端发送显示快捷操作项的指令；所述快捷操作项用于由终端发起所述业务类型的业务任务。
  2. 根据权利要求1所述的方法，其特征在于，所述方法还包括：接收终端基于所述快捷操作项发起的请求，执行所述快捷操作项对应的业务任务。
  3. 根据权利要求2所述的方法，其特征在于，所述方法还包括：向终端发送显示所述业务任务的执行结果的指令。
  4. 根据权利要求1所述的方法，其特征在于，所述预设触发条件包括：即时消息内容中包括与业务类型对应的关键词，和/或对若干条相邻即时消息内容的语义分析结果与对应的业务类型相符合。
  5. 根据权利要求1所述的方法，其特征在于，所述显示快捷操作项的指令中包括所述快捷操作项在终端上的显示时间，显示时间到时由终端取消所述快捷操作项的显示。
  6. 根据权利要求1所述的方法，其特征在于，所述显示快捷操作项的指令中包括所述业务类型和所述业务任务的至少一个业务参数；所述业务参数根据即时对话中即时消息的内容和/或即时对话的参与方生成。
  7. 根据权利要求6所述的方法，其特征在于，所述业务功能包括网络支付功能；所述业务类型包括转账和/或发红包；转账的业务参数包括转出账户、转入账户和转账金额中的一个到多个；发红包的业务参数包括发红包的账户、红包金额中的一个或两个。
  8. 一种业务功能的实现方法，应用在终端上，其特征在于，包括：
    向即时通信服务器发送所参与即时对话中的即时消息；
    根据从即时通信服务器接收的显示快捷操作项的指令，向用户显示快捷操作项；所述快捷操作项对应于与即时消息内容相关联的业务任务；
    在收到用户针对快捷操作项的预定执行操作后，发起所述快捷操作项对应的业务任务。
  9. 根据权利要求8所述的方法，其特征在于，所述方法还包括：在向用户显示快捷操作项达到显示时间后，取消快捷操作项的显示；所述显示时间预设在终端上，或由 即时通信服务器在显示快捷操作项的指令中指定。
  10. 根据权利要求8所述的方法，其特征在于，所述发起所述快捷操作项对应的业务任务，包括：基于所述快捷操作项向即时通信服务器发起请求；
    所述方法还包括：根据从即时通信服务器接收的显示所述业务任务的执行结果的指令，向用户显示执行结果。
  11. 根据权利要求8所述的方法，其特征在于，所述业务功能包括网络支付功能；所述业务任务的业务类型包括转账或发红包；转账的业务参数包括转出账户、转入账户和转账金额中的一个到多个；发红包的业务参数包括发红包的账户、红包金额中的一个或两个。
  12. 一种业务功能的实现装置，应用在即时通信服务器上，其特征在于，包括：
    即时消息接收单元，用于接收即时对话参与方发送的即时消息；
    快捷操作指令单元，用于当即时对话中即时消息的内容满足某个业务类型的预设触发条件时，向即时对话参与方的终端发送显示快捷操作项的指令；所述快捷操作项用于由终端发起所述业务类型的业务任务。
  13. 根据权利要求12所述的装置，其特征在于，所述装置还包括：操作请求接收单元，用于接收终端基于所述快捷操作项发起的请求，执行所述快捷操作项对应的业务任务。
  14. 根据权利要求13所述的装置，其特征在于，所述装置还包括：执行结果指令单元，用于向终端发送显示所述业务任务的执行结果的指令。
  15. 根据权利要求12所述的装置，其特征在于，所述预设触发条件包括：即时消息内容中包括与业务类型对应的关键词，和/或对若干条相邻即时消息内容的语义分析结果与对应的业务类型相符合。
  16. 根据权利要求12所述的装置，其特征在于，所述显示快捷操作项的指令中包括所述快捷操作项在终端上的显示时间，显示时间到时由终端取消所述快捷操作项的显示。
  17. 根据权利要求12所述的装置，其特征在于，所述显示快捷操作项的指令中包括所述业务类型和所述业务任务的至少一个业务参数；所述业务参数根据即时对话中即时消息的内容和/或即时对话的参与方生成。
  18. 根据权利要求17所述的装置，其特征在于，所述业务功能包括网络支付功能；所述业务类型包括转账和/或发红包；转账的业务参数包括转出账户、转入账户和转账 金额中的一个到多个；发红包的业务参数包括发红包的账户、红包金额中的一个或两个。
  19. 一种业务功能的实现装置，应用在终端上，其特征在于，包括：
    即时消息发送单元，用于向即时通信服务器发送所参与即时对话中的即时消息；
    操作项显示接收单元，用于根据从即时通信服务器接收的显示快捷操作项的指令，向用户显示快捷操作项；所述快捷操作项对应于与即时消息内容相关联的业务任务；
    操作项发起单元，用于在收到用户针对快捷操作项的预定执行操作后，发起所述快捷操作项对应的业务任务。
  20. 根据权利要求19所述的装置，其特征在于，所述装置还包括：操作项显示取消单元，用于在向用户显示快捷操作项达到显示时间后，取消快捷操作项的显示；所述显示时间预设在终端上，或由即时通信服务器在显示快捷操作项的指令中指定。
  21. 根据权利要求19所述的装置，其特征在于，所述操作项发起单元具体用于：在收到用户针对快捷操作项的预定执行操作后，基于所述快捷操作项向即时通信服务器发起请求；
    所述装置还包括：执行结果显示单元，用于根据从即时通信服务器接收的显示所述业务任务的执行结果的指令，向用户显示执行结果。
  22. 根据权利要求19所述的装置，其特征在于，所述业务功能包括网络支付功能；所述业务任务的业务类型包括转账或发红包；转账的业务参数包括转出账户、转入账户和转账金额中的一个到多个；发红包的业务参数包括发红包的账户、红包金额中的一个或两个。
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