CN117078076A - Service site management method, device, computer equipment and storage medium - Google Patents
Service site management method, device, computer equipment and storage medium Download PDFInfo
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Abstract
The application relates to a service site management method, a service site management device, computer equipment and a storage medium. The method comprises the following steps: according to the service resource information and the site environment information of at least two current service sites, carrying out service quality scoring on each current service site; wherein, each current service site belongs to the same service organization; determining a to-be-tuned service site of a service mechanism and site positions of the to-be-tuned service site according to service quality scores of the current service sites; and adjusting the current service site of the service mechanism according to the to-be-adjusted service site and the site position of the to-be-adjusted service site. By adopting the method, the new addition or deletion of the service site can be determined without using any more manual work, so that the labor cost of site selection of the service site is reduced.
Description
Technical Field
The present application relates to the field of computer technologies, and in particular, to a service site management method, apparatus, computer device, and storage medium.
Background
As the scale of each service organization increases, the number of service sites is increased, and in the prior art, the site selection of the service sites is usually determined based on manual investigation in the field.
Disclosure of Invention
In view of the foregoing, it is desirable to provide a service site management method, apparatus, computer device, and storage medium that can reduce labor costs and improve site selection efficiency and accuracy.
In a first aspect, the present application provides a service site management method. The method comprises the following steps:
according to the service resource information and the site environment information of at least two current service sites, carrying out service quality scoring on each current service site; wherein, each current service site belongs to the same service organization;
determining a to-be-tuned service site of a service mechanism and site positions of the to-be-tuned service site according to service quality scores of the current service sites; the service stations to be regulated comprise newly added service stations and/or deleted service stations;
And adjusting the current service site of the service mechanism according to the to-be-adjusted service site and the site position of the to-be-adjusted service site.
In one embodiment, determining the to-be-tuned service site and the site location of the to-be-tuned service site of the service organization according to the service quality scores of the current service sites includes:
for each current service site, if the service quality score of the current service site is smaller than the score threshold, determining whether the current service site has an associated service site; the associated service sites are other current service sites in the service mechanism, and the distance between the associated service sites and the current service sites is within a preset range;
if the service request does not exist, determining that the to-be-adjusted service site of the service mechanism is a newly added service site, and determining the site position of the newly added service site according to the service range of the current service site and the service range of the adjacent service site of the current service site; the adjacent service sites are other current service sites with the preset quantity closest to the current service site in the service mechanism.
In one embodiment, determining the site location of the newly added service site according to the service scope of the current service site and the service scope of the neighboring service site of the current service site includes:
Determining a first addressing area according to the service range of the current service site and the service range of the adjacent service site of the current service site;
determining a second addressing area according to the service range of the current service site and the address information of the user served by the current service site;
determining a third addressing area according to the service range of the adjacent service site and the address information of the user served by the adjacent service site;
and determining the site position of the newly added service site according to the first site selection area, the second selection area and the third selection area.
In one embodiment, if the quality of service score of the current serving site is less than the score threshold, determining whether the current serving site has an associated serving site includes:
if the service quality score of the current service site is smaller than the score threshold, acquiring the passenger flow of the current service site;
judging whether the passenger flow volume of the current service site is smaller than a passenger flow volume threshold value or not;
if so, determining whether the current service site has an associated service site.
In one embodiment, after determining whether the current service site has an associated service site, the method further includes:
if yes, judging whether the service quality scores of the associated service sites are all larger than a score threshold value;
If yes, the current service site is taken as a deletion service site, and the site position of the current service site is taken as the site position of the deletion service site.
In one embodiment, the method further comprises:
responding to a service site processing instruction, determining a service site to be processed and processing content of the service site to be processed; the service site processing instruction comprises at least one of a service site query instruction, a service site newly-added instruction, a service site modification instruction and a service site deletion instruction;
and processing the current service site of the service organization according to the processing content of the service site to be processed.
In one embodiment, if the service site processing instruction is a service site query instruction, processing the current service site of the service mechanism according to the processing content of the service site to be processed includes:
determining query content of the service site to be processed according to the query requirement of the service site to be processed;
acquiring a website map containing the website to be processed according to the website position of the service site to be processed, and adding inquiry content into the website map;
and outputting the website map added with the query content.
In a second aspect, the application further provides a service site management device. The device comprises:
the site scoring module is used for scoring the service quality of each current service site according to the service resource information and the site environment information of at least two current service sites; wherein, each current service site belongs to the same service organization;
the site selection module is used for determining the to-be-tuned service site of the service mechanism and the site position of the to-be-tuned service site according to the service quality scores of the current service sites; the service stations to be regulated comprise newly added service stations and/or deleted service stations;
and the station adjusting module is used for adjusting the current service station of the service mechanism according to the to-be-adjusted service station and the station position of the to-be-adjusted service station.
In a third aspect, the present application also provides a computer device. The computer device comprises a memory storing a computer program and a processor which when executing the computer program performs the steps of:
according to the service resource information and the site environment information of at least two current service sites, carrying out service quality scoring on each current service site; wherein, each current service site belongs to the same service organization;
Determining a to-be-tuned service site of a service mechanism and site positions of the to-be-tuned service site according to service quality scores of the current service sites; the service stations to be regulated comprise newly added service stations and/or deleted service stations;
and adjusting the current service site of the service mechanism according to the to-be-adjusted service site and the site position of the to-be-adjusted service site.
In a fourth aspect, the present application also provides a computer-readable storage medium. The computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of:
according to the service resource information and the site environment information of at least two current service sites, carrying out service quality scoring on each current service site; wherein, each current service site belongs to the same service organization;
determining a to-be-tuned service site of a service mechanism and site positions of the to-be-tuned service site according to service quality scores of the current service sites; the service stations to be regulated comprise newly added service stations and/or deleted service stations;
and adjusting the current service site of the service mechanism according to the to-be-adjusted service site and the site position of the to-be-adjusted service site.
In a fifth aspect, the present application also provides a computer program product. The computer program product comprises a computer program which, when executed by a processor, implements the steps of:
according to the service resource information and the site environment information of at least two current service sites, carrying out service quality scoring on each current service site; wherein, each current service site belongs to the same service organization;
determining a to-be-tuned service site of a service mechanism and site positions of the to-be-tuned service site according to service quality scores of the current service sites; the service stations to be regulated comprise newly added service stations and/or deleted service stations;
and adjusting the current service site of the service mechanism according to the to-be-adjusted service site and the site position of the to-be-adjusted service site.
According to the service site management method, the device, the computer equipment and the storage medium, the service quality scores of the service sites are determined according to the service resource information and the site environment information of the service sites, and for the service sites with lower service quality scores, the user willingness to use the service sites is possibly lower, so that the service sites to be adjusted and the site positions of the service sites can be determined according to the service quality scores of the service sites, the current service sites are adjusted according to the service sites to be adjusted and the site positions, namely, whether the service sites need to be newly added or deleted according to the actual service quality conditions of the current service sites is determined, the manual work is not needed to determine the new addition or deletion of the service sites, the labor cost of site selection is reduced, and the site positions of the service sites are further determined according to the actual service quality conditions of the current service sites.
Drawings
Fig. 1 is an application environment diagram of a service site management method provided in this embodiment;
fig. 2 is a flow chart of a first service station management method according to the present embodiment;
fig. 3 is a schematic flow chart of determining a to-be-tuned service station and station positions of the to-be-tuned service station according to the present embodiment;
fig. 4 is a schematic flow chart of processing a current service station according to the present embodiment;
fig. 5 is a flowchart of a second service site management method according to the present embodiment;
fig. 6 is a block diagram of the first service site management apparatus according to the present embodiment;
fig. 7 is a block diagram of a second service site management apparatus according to the present embodiment;
fig. 8 is a block diagram of a third service site management apparatus according to the present embodiment;
fig. 9 is an internal structure diagram of a computer device according to the present embodiment.
Detailed Description
The present application will be described in further detail with reference to the drawings and examples, in order to make the objects, technical solutions and advantages of the present application more apparent. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the application.
The service site management method provided by the embodiment of the application can be applied to an application environment shown in figure 1. In one embodiment, a computer device is provided, which may be a server, the internal structure of which may be as shown in FIG. 1. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is used for storing data such as service resource information, site environment information and the like. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program, when executed by a processor, implements a service site management method.
In one embodiment, as shown in fig. 2, a service site management method is provided, and the method is applied to the server in fig. 1 for illustration, and includes the following steps:
S201, service quality scoring is carried out on each current service site according to service resource information and site environment information of at least two current service sites.
The current service site may be a site in a service organization for providing service services to users. Optionally, each current service site belongs to the same service organization.
The service resource information may be a resource in the current service site for providing service to the user, alternatively, the service resource information may be the number of service personnel, the number of devices for providing service to the user (if the current service site is an self-service bank, the number of devices may be the number of automated teller machines (Automatic Teller Machine, ATM)) and the number of service windows. The site environment information may be information characterizing the environmental goodness of the current serving site. Alternatively, the site environment information may include the finishing environment within the current service site, and the like. The quality of service score may be a score that characterizes the quality of service that the current service site is able to provide to the user, and it should be noted that the quality of service score may be used to reflect the willingness of the user to use the current service site.
Optionally, for each current service site in the service mechanism, acquiring service resource information and site environment information corresponding to the current service site, determining a service resource score corresponding to a service resource score interval to which the service resource information belongs, determining a site environment score corresponding to a site environment score interval to which the site environment information belongs, determining a product between the service resource score and a preset service resource weight as a service resource score, determining a product between the site environment score and a preset site environment weight as a site environment score, and calculating a sum between the service resource score and the site environment score as a service quality score of the current service site.
S202, determining a to-be-tuned service site of a service organization and site positions of the to-be-tuned service site according to service quality scores of the current service sites.
The service station to be tuned may be a service station requiring position adjustment. Optionally, the service sites to be tuned include newly added service sites and/or deleted service sites.
Optionally, according to the service quality score of each current service station, determining a current service station with the service quality score lower than a preset first score threshold value, and because the service quality score of the current service station is lower, characterizing the problem that the willingness degree of the user to use the current service station is lower, using the current service station as a deleted service station and using the station position of the deleted service station as the station position of the to-be-adjusted service station. For the current service site with the service quality score higher than the preset first score threshold value and lower than the second score threshold value (the first score threshold value is smaller than the second score threshold value), the service quality of the current service site is proved to be of a normal level, so that the passenger flow of the current service site can be further judged, and if the passenger flow of the current service site is higher than the passenger flow threshold value, the current service site is proved to be capable of meeting the use requirement of users in the service area to which the current service site belongs, and modification operation on the current service site is not needed; if the passenger flow volume of the current service station is lower than the passenger flow volume threshold, the passenger flow volume of the current service station is proved to be lower in willingness degree of the user to use, therefore, the embodiment can increase the willingness degree of the user to use the service station by increasing the density of the service station, specifically, the current service station can be taken as a deleted service station, the station position of the deleted service station is taken as the station position of the to-be-tuned service station, meanwhile, the area from the current service station to the boundary of the service range is determined according to the service range of the adjacent service station of the current service station, the expandable area is taken as an expandable area, the central position of the subarea is taken as the station position of the newly-added service station for each subarea, and the newly-added service station is set at the station position. For the current service site with the service quality score higher than the second score threshold, the service quality of the current service site is higher, and the user using willingness degree is higher, so that the problem that the current service site receives more users and the pressure of the current service site is higher may exist, therefore, the user of the current service site can be subjected to splitting processing by adding the service site to reduce the receiving pressure of the current service site, specifically, at least one new service site is added in the service range as a newly added service site according to the service range of the current service site, and any position is selected from the service range as the site position of the service site to be regulated.
S203, adjusting the current service site of the service organization according to the to-be-adjusted service site and the site position of the to-be-adjusted service site.
Optionally, determining the site positions of the to-be-tuned service site and the to-be-tuned service site, and when the to-be-tuned service site is a newly-added service site, taking the site position of the newly-added service site as the site selection result of the newly-added service site; and when the to-be-tuned service station is the deleted service station, determining the station position of the deleted service station, deleting the service station where the station position is located, and finishing the adjustment of the current service station of the service mechanism.
According to the service station management method, the service quality score of the service station is determined according to the service resource information and the station environment information of the service station, the service station with lower service quality score is likely to be lower, so that the user can determine the service station to be tuned according to the service quality score of the service station and the station position of the service station, and adjust the current service station according to the service station to be tuned and the station position, namely, according to the actual service quality condition of the current service station, whether the service station needs to be newly added or deleted is determined, the manual determination of the new addition or deletion of the service station is not needed, the labor cost of service station site selection is reduced, and the station position of the service station is further determined according to the actual service quality condition of the current service station.
Fig. 3 is a flow diagram of determining a serving site to be tuned and a site location of the serving site to be tuned in one embodiment. In order to ensure the accuracy of the station positions of the to-be-tuned service station and the to-be-tuned service station, the embodiment introduces a plurality of judging logics to determine the station positions of the to-be-tuned service station and ensure the accuracy of the determined station positions of the to-be-tuned service station and the to-be-tuned service station, and concretely, the embodiment provides an optional mode of the station positions of the to-be-tuned service station and the to-be-tuned service station, which comprises the following steps:
s301, scoring the service quality of each current service site according to the service resource information and the site environment information of at least two current service sites.
S302, judging whether the service quality score of the current service site is smaller than a score threshold, if yes, executing step S303, and if not, executing step S308.
S303, for each current service station, if the service quality score of the current service station is smaller than the score threshold, determining whether the current service station has an associated service station, if not, executing step S304, and if so, executing step S305.
The associated service sites are other current service sites in the service mechanism, and the distance between the associated service sites and the current service sites is within a preset range.
Optionally, for each current service site, if the service quality score of the current service site is smaller than the score threshold, determining whether other service sites exist in the preset range or not, if so, considering that the current service site has an associated service site, and if not, considering that the current service site does not have an associated service site.
Optionally, if the service quality score of the current service site is smaller than the score threshold, the passenger flow of the current service site can be obtained; judging whether the passenger flow volume of the current service site is smaller than a passenger flow volume threshold value or not; if so, determining whether the current service site has an associated service site.
Specifically, for each current service site, if the service quality score of the current service site is smaller than the score threshold, it is proved that the service quality of the current service site is lower, so that there may be a problem that the willingness degree of the user to use the current service site is lower, therefore, the passenger flow volume of the current service site may be further judged to determine whether the willingness degree of the user to use the current service site is really lower, that is, whether the passenger flow volume of the current service site is smaller than the passenger flow volume threshold is determined, if not, it is proved that more users are using the current service site, that is, the current service site can completely serve the users in the service area to which the current service site belongs, and other processing is not required for the current service site; if yes, the user is proved to have lower utilization rate of the current service site, so that whether the reason that the passenger flow of the current service site is lower is whether other service sites shunt the users of the current service site or not can be further judged, and if yes, whether related service sites exist in the preset range of the current service site or not is further judged.
S304, if the current service station does not have the associated service station, determining that the to-be-tuned service station of the service mechanism is a newly added service station, and determining the station position of the newly added service station according to the service range of the current service station and the service range of the adjacent service station of the current service station.
The adjacent service sites are other current service sites with the preset quantity closest to the current service site in the service mechanism.
Optionally, if the service mechanism is not available, it is proved that no other service stations exist in the preset range of the current service station for shunting the users of the current service station, that is, only fewer users may use the service mechanism corresponding to the service station in the service range to which the current service station belongs, so that the convenience of the users in using the service mechanism can be improved by increasing the service station density of the service mechanism, the use intention degree of the users for the service mechanism is further increased, and therefore, a new service station can be set between the current service station and the adjacent service station. One implementation manner is to determine a preset range of a current service station as a service range of the current service station, determine a preset range of an adjacent service station of the current service station as a service range of the adjacent service station, determine an area between the current service station and the adjacent service station, which does not belong to the service range of the current service station or the service range of the adjacent service station, as an expandable area, set a new service station in the expandable area based on manual work, and divide the expandable area into at least two sub-areas, and regarding a position of a center of the sub-area as a station position of the new service station for each sub-area.
Another implementation manner is that the first address selecting area can be determined according to the service range of the current service site and the service range of the adjacent service site of the current service site; determining a second addressing area according to the service range of the current service site and the address information of the user served by the current service site; determining a third addressing area according to the service range of the adjacent service site and the address information of the user served by the adjacent service site; and determining the site position of the newly added service site according to the first site selection area, the second selection area and the third selection area.
Specifically, determining a preset range of a current service station as a service range of the current service station, determining a preset range of a neighboring service station of the current service station as a service range of the neighboring service station, and determining an area between the current service station and the neighboring service station, which does not belong to the service range of the current service station or the service range of the neighboring service station, as a first addressing area according to the service range of the current service station and the service range of the neighboring service station; determining a region corresponding to no address information from the service range according to the service range of the current service site and the address information of the users served by the current service site, aiming at the address information of all the service users, and taking the region as a second selection region; determining a region which does not correspond to the address information from the service range according to the service range of the adjacent service site and the address information of the user served by the adjacent service site, and taking the region as a third selection region; and performing splicing treatment on the first addressing area, the second selecting area and the third selecting area to obtain an expandable area, dividing the expandable area into at least two sub-areas, and taking the position of the center of each sub-area as the site position of the newly added service site for each sub-area.
S305, if the current service station has the associated service station, judging whether the service quality scores of the associated service stations are all larger than a score threshold, if so, executing a step S306, and if not, executing a step S307.
Optionally, if there is an associated service site within the preset range of the current service site, it is thus proven that the user of the current service site is likely to be shunted by the associated service site, so it may be further determined whether the quality scores of the associated service sites are all greater than the score threshold value, to determine whether the user of the current service site is shunted by the associated service site with a higher quality of service score.
And S306, if the service quality scores of the associated service stations are all larger than the score threshold, taking the current service station as a deleted service station, and taking the station position of the current service station as the station position of the deleted service station.
Optionally, if the quality scores of the associated service sites are all greater than the score threshold, the user of the current service site is proved to be shunted by the associated service site with higher service quality score, so that the probability of using the current service site by the user is proved to be lower, and meanwhile, because the service quality score of the current service site is also lower, that is, the willingness degree of using the current service site by the user is also lower, the current service site can be deleted to save the service site setting cost of the corresponding service mechanism of the current service site, namely, the current service site is taken as a deleted service site, and the site position of the current service site is taken as the site position of the deleted service site.
S307, if the service quality scores of the associated service stations are not greater than the score threshold, determining that the to-be-tuned service station of the service mechanism is a newly added service station, and determining the station position of the newly added service station according to the service range of the current service station and the service ranges of the adjacent service stations of the current service station.
Optionally, if the quality score of at least one associated service site is not greater than the score threshold, it is proved that the current service site is not shunted by users of the associated service site, that is, less users use the service mechanism in the service range of the current service site, so that the number of service sites in the service range can be increased to increase the convenience of users using the service mechanism, further improve the willingness degree of users to use the service mechanism, therefore, the to-be-tuned service site of the service mechanism is determined to be a newly added service site, and the site position of the newly added service site is determined according to the service range of the current service site and the service range of the adjacent service site of the current service site. It should be noted that, the determination manner of the newly added service site and the service site position of the newly added service site is described in detail in the above embodiment, which is not described herein.
And S308, if the service quality score of the current service site is not less than the score threshold, not adjusting the current service site.
According to the method for determining the to-be-tuned service site and the site position of the to-be-tuned service site, the willingness degree of a user to use the current service site can be judged according to the service quality scores of the current service site, the probability of the user to use the current service site is proved to be lower for the current service site with lower service quality scores, so that passenger flow of the current service site needs to be further judged, whether the current service site with low passenger flow is shunted because the service site with higher service quality scores exists around the current service site can be further judged, if so, the current service site can be deleted to save the cost of a service mechanism, and if not, the service site can be increased to improve the convenience of the user, thereby further increasing the willingness of the user to use the service mechanism. According to the multiple judging logics, whether the current service site needs to be deleted or not and whether a new service site needs to be added or not are determined step by step, and accuracy of the to-be-adjusted service site and the site position corresponding to the to-be-adjusted service site is improved.
FIG. 4 is a flow diagram of processing a current serving site in one embodiment. In order to ensure the comprehensiveness of processing the current service site, in the technology of the embodiment, the processing content of the service site to be processed is introduced in the embodiment, and specifically, the embodiment provides an optional way for processing the current service site, which includes the following steps:
s401, determining a service site to be processed and processing content of the service site to be processed in response to the service site processing instruction.
The service site processing instruction may be an instruction input by a user to process a service site. Optionally, the service site processing instructions include at least one of a service site query instruction, a service site addition instruction, a service site modification instruction, and a service site deletion instruction.
The processing content may be specific content for processing the service site. Alternatively, the processing content may be query content, newly added content, or deleted content.
Optionally, in response to a service site processing instruction input by a user, the service site processing instruction is parsed, a service site to be processed is obtained from the service site processing instruction, and processing content of the service site to be processed is obtained.
S402, processing the current service site of the service organization according to the processing content of the service site to be processed.
Optionally, the method for processing the current service site of the service mechanism according to the processing content of the service site to be processed may be to analyze the processing content of the service site to be processed, determine whether the processing content belongs to the query content, the new content or the deleted content, and determine the site position corresponding to the processing content.
When the processing content belongs to the query content, the site position can be determined in the site distribution map, a site distribution diagram marked with the site position is displayed to a user, the user can further check the marked site position according to own requirements, and meanwhile, the site distribution diagram displays site information (such as site names, site business hours, site transacting business and the like) corresponding to the site position to the user. The query content of the service site to be processed can also be determined according to the query requirement of the service site to be processed; acquiring a website map containing the website to be processed according to the website position of the service site to be processed, and adding inquiry content into the website map; and outputting the website map added with the query content. Specifically, the query requirement of the service site to be processed is analyzed, the query content of the service site to be processed is determined from the query requirement, the site position of the service site to be processed is determined from the query content according to the query content, the site map containing the site to be processed is obtained, the site position corresponding to the service site to be processed is determined in the site map, the query content is added to the site position, and the site map added with the query content is output to the user.
When the processing content is the newly added content, analyzing the newly added content, determining a to-be-processed service site and the site position of the to-be-processed service site, adding the to-be-processed service site to the site position in the site map according to the site position of the to-be-processed service site, and outputting the site map added with the to-be-processed service site to a user.
When the processing content is deleted content, analyzing the deleted content, determining a to-be-processed service site and the site position of the to-be-processed service site, deleting the to-be-processed service site from the site position in the site map according to the site position of the to-be-processed service site, adding a prompt tag for deleting the to-be-processed service site at the site, and outputting the site map added with the prompt tag to a user.
According to the method for processing the current service site, the service site to be processed and the processing content of the service site to be processed are determined in response to the service site processing instruction, and the processing content is introduced.
In one embodiment, this embodiment provides an alternative way of service site management, and the method is applied to a server for illustration. As shown in fig. 5, the method comprises the steps of:
s501, scoring the service quality of each current service site according to the service resource information and the site environment information of at least two current service sites.
Wherein each current service site belongs to the same service organization.
S502, judging whether the service quality score of each current service site is smaller than a score threshold value or not according to each current service site, if so, executing step S503, and if not, executing step S514.
And S503, if yes, acquiring the passenger flow volume of the current service site.
S504, judging whether the passenger flow volume of the current service site is smaller than a passenger flow volume threshold, if yes, executing step S505, and if not, executing step S514.
S505, if yes, determining whether the current service site has an associated service site, if yes, executing step S510, and if not, executing step S506.
The associated service sites are other current service sites in the service mechanism, and the distance between the associated service sites and the current service sites is within a preset range.
S506, if the service request does not exist, determining that the to-be-tuned service site of the service mechanism is a newly added service site, and determining a first address selection area according to the service range of the current service site and the service ranges of the adjacent service sites of the current service site.
S507, determining a second address selection area according to the service range of the current service site and the address information of the user served by the current service site;
s508, determining a third addressing area according to the service range of the adjacent service site and the address information of the user served by the adjacent service site;
s509, determining the site position of the newly added service site according to the first site selection area, the second site selection area and the third site selection area.
The adjacent service sites are other current service sites with the preset quantity closest to the current service site in the service mechanism.
The service stations to be regulated comprise newly added service stations and/or deleted service stations;
s510, if yes, judging whether the service quality scores of the associated service sites are all larger than a score threshold, if yes, executing step S511, and if not, executing step S512.
And S511, if yes, taking the current service station as a deletion service station, and taking the station position of the current service station as the station position of the deletion service station.
S512, if not, determining that the to-be-tuned service site of the service mechanism is a newly added service site, and determining the site position of the newly added service site according to the service range of the current service site and the service ranges of the adjacent service sites of the current service site.
S513, the current service site of the service organization is adjusted according to the newly added service site and/or the deleted service site and the site position thereof.
And S514, if the service quality score of the current service site is not smaller than the score threshold, not adjusting the current service site. .
It should be understood that, although the steps in the flowcharts related to the embodiments described above are sequentially shown as indicated by arrows, these steps are not necessarily sequentially performed in the order indicated by the arrows. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, at least some of the steps in the flowcharts described in the above embodiments may include a plurality of steps or a plurality of stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of the steps or stages is not necessarily performed sequentially, but may be performed alternately or alternately with at least some of the other steps or stages.
Based on the same inventive concept, the embodiment of the application also provides a service station management device for realizing the service station management method. The implementation of the solution provided by the device is similar to the implementation described in the above method, so the specific limitation in the embodiments of the service site management device or devices provided below may refer to the limitation of the service site management method hereinabove, and will not be repeated herein.
In one embodiment, as shown in fig. 6, there is provided a service site management apparatus 1 including: a site scoring module 10, a site locating module 11, and a site adjusting module 12, wherein:
the site scoring module 10 is configured to score the service quality of each current service site according to service resource information and site environment information of at least two current service sites; wherein, each current service site belongs to the same service organization;
the site selection module 11 is configured to determine a to-be-tuned service site of the service mechanism and site positions of the to-be-tuned service site according to service quality scores of current service sites; the service stations to be regulated comprise newly added service stations and/or deleted service stations;
The station adjustment module 12 is configured to adjust a current service station of the service mechanism according to the to-be-adjusted service station and a station position of the to-be-adjusted service station.
In one embodiment, site selection module 11 in FIG. 6 includes:
the association determining unit is used for determining whether an associated service site exists in the current service site or not according to the service quality score of each current service site if the service quality score of the current service site is smaller than a score threshold value; the associated service sites are other current service sites in the service mechanism, and the distance between the associated service sites and the current service sites is within a preset range;
the station adding unit is used for determining that the to-be-adjusted service station of the service mechanism is a newly added service station if the to-be-adjusted service station does not exist, and determining the station position of the newly added service station according to the service range of the current service station and the service range of the adjacent service station of the current service station; the adjacent service sites are other current service sites with the preset quantity closest to the current service site in the service mechanism.
In one embodiment, the station adding unit includes:
a first address determining subunit, configured to determine a first address area according to a service range of the current service site and a service range of a neighboring service site of the current service site;
The second site selection determining subunit is used for determining a second site selection area according to the service range of the current service site and the address information of the user served by the current service site;
a third address determining subunit, configured to determine a third address area according to a service range of the adjacent service site and address information of a user served by the adjacent service site;
and the newly added station determining subunit is used for determining the station position of the newly added service station according to the first address selecting area, the second selecting area and the third selecting area.
In one embodiment, the association determination unit comprises:
a passenger flow volume obtaining subunit, configured to obtain the passenger flow volume of the current service site if the service quality score of the current service site is less than the score threshold;
the passenger flow judging subunit is used for judging whether the passenger flow of the current service site is smaller than a passenger flow threshold;
and the association determination subunit is used for determining whether the current service station has an association service station or not if so.
In one embodiment, the site selection module 11 in fig. 6 includes:
the grading judging unit is used for judging whether the service quality grades of the associated service sites are all larger than a grading threshold value or not if the service quality grades are all larger than the grading threshold value;
And the station deleting unit is used for taking the current service station as a deleting service station and taking the station position of the current service station as the station position of the deleting service station if the current service station is the deleting service station.
In one embodiment, as shown in fig. 7, the service site management apparatus 1 in fig. 6 further includes:
an acquisition processing module 13, configured to determine a service site to be processed and processing content of the service site to be processed in response to a service site processing instruction; the service site processing instruction comprises at least one of a service site query instruction, a service site newly-added instruction, a service site modification instruction and a service site deletion instruction;
the site processing module 14 is configured to process a current service site of the service organization according to processing content of the service site to be processed.
In one embodiment, as shown in fig. 8, the site processing module 14 in fig. 7 further includes:
the site query unit 140 is configured to determine query content of a to-be-processed service site according to a query requirement of the to-be-processed service site;
the content adding unit 141 is configured to obtain a website map including the website to be processed according to the website position of the service site to be processed, and add query content to the website map;
And a map output unit 142 for outputting a website map to which the query content is added.
The respective modules in the above-described service site management apparatus may be implemented in whole or in part by software, hardware, and a combination thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.
In one embodiment, a computer device is provided, which may be a terminal, and the internal structure thereof may be as shown in fig. 9. The computer device includes a processor, a memory, a communication interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The communication interface of the computer device is used for carrying out wired or wireless communication with an external terminal, and the wireless mode can be realized through WIFI, a mobile cellular network, NFC (near field communication) or other technologies. The computer program, when executed by a processor, implements a service site management method. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, can also be keys, a track ball or a touch pad arranged on the shell of the computer equipment, and can also be an external keyboard, a touch pad or a mouse and the like.
It will be appreciated by persons skilled in the art that the architecture shown in fig. 9 is merely a block diagram of some of the architecture relevant to the present inventive arrangements and is not limiting as to the computer device to which the present inventive arrangements are applicable, and that a particular computer device may include more or fewer components than shown, or may combine some of the components, or have a different arrangement of components.
In one embodiment, a computer device is provided comprising a memory and a processor, the memory having stored therein a computer program, the processor when executing the computer program performing the steps of:
according to the service resource information and the site environment information of at least two current service sites, carrying out service quality scoring on each current service site; wherein, each current service site belongs to the same service organization;
determining a to-be-tuned service site of a service mechanism and site positions of the to-be-tuned service site according to service quality scores of the current service sites; the service stations to be regulated comprise newly added service stations and/or deleted service stations;
and adjusting the current service site of the service mechanism according to the to-be-adjusted service site and the site position of the to-be-adjusted service site.
In one embodiment, the processor when executing the computer program further performs the steps of:
for each current service site, if the service quality score of the current service site is smaller than the score threshold, determining whether the current service site has an associated service site; the associated service sites are other current service sites in the service mechanism, and the distance between the associated service sites and the current service sites is within a preset range;
if the service request does not exist, determining that the to-be-adjusted service site of the service mechanism is a newly added service site, and determining the site position of the newly added service site according to the service range of the current service site and the service range of the adjacent service site of the current service site; the adjacent service sites are other current service sites with the preset quantity closest to the current service site in the service mechanism.
In one embodiment, the processor when executing the computer program further performs the steps of:
determining a first addressing area according to the service range of the current service site and the service range of the adjacent service site of the current service site;
determining a second addressing area according to the service range of the current service site and the address information of the user served by the current service site;
Determining a third addressing area according to the service range of the adjacent service site and the address information of the user served by the adjacent service site;
and determining the site position of the newly added service site according to the first site selection area, the second selection area and the third selection area.
In one embodiment, the processor when executing the computer program further performs the steps of:
if the service quality score of the current service site is smaller than the score threshold, acquiring the passenger flow of the current service site;
judging whether the passenger flow volume of the current service site is smaller than a passenger flow volume threshold value or not;
if so, determining whether the current service site has an associated service site.
In one embodiment, the processor when executing the computer program further performs the steps of:
if yes, judging whether the service quality scores of the associated service sites are all larger than a score threshold value;
if yes, the current service site is taken as a deletion service site, and the site position of the current service site is taken as the site position of the deletion service site.
In one embodiment, the processor when executing the computer program further performs the steps of:
responding to a service site processing instruction, determining a service site to be processed and processing content of the service site to be processed; the service site processing instruction comprises at least one of a service site query instruction, a service site newly-added instruction, a service site modification instruction and a service site deletion instruction;
And processing the current service site of the service organization according to the processing content of the service site to be processed.
In one embodiment, the processor when executing the computer program further performs the steps of:
determining query content of the service site to be processed according to the query requirement of the service site to be processed;
acquiring a website map containing the website to be processed according to the website position of the service site to be processed, and adding inquiry content into the website map;
and outputting the website map added with the query content.
In one embodiment, a computer readable storage medium is provided having a computer program stored thereon, which when executed by a processor, performs the steps of:
according to the service resource information and the site environment information of at least two current service sites, carrying out service quality scoring on each current service site; wherein, each current service site belongs to the same service organization;
determining a to-be-tuned service site of a service mechanism and site positions of the to-be-tuned service site according to service quality scores of the current service sites; the service stations to be regulated comprise newly added service stations and/or deleted service stations;
and adjusting the current service site of the service mechanism according to the to-be-adjusted service site and the site position of the to-be-adjusted service site.
In one embodiment, a computer program product is provided comprising a computer program which, when executed by a processor, performs the steps of:
according to the service resource information and the site environment information of at least two current service sites, carrying out service quality scoring on each current service site; wherein, each current service site belongs to the same service organization;
determining a to-be-tuned service site of a service mechanism and site positions of the to-be-tuned service site according to service quality scores of the current service sites; the service stations to be regulated comprise newly added service stations and/or deleted service stations;
and adjusting the current service site of the service mechanism according to the to-be-adjusted service site and the site position of the to-be-adjusted service site.
The data (including, but not limited to, data for analysis, data stored, data displayed, etc.) related to the present application are information and data authorized by the user or sufficiently authorized by each party.
Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, database, or other medium used in embodiments provided herein may include at least one of non-volatile and volatile memory. The nonvolatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, high density embedded nonvolatile Memory, resistive random access Memory (ReRAM), magnetic random access Memory (Magnetoresistive Random Access Memory, MRAM), ferroelectric Memory (Ferroelectric Random Access Memory, FRAM), phase change Memory (Phase Change Memory, PCM), graphene Memory, and the like. Volatile memory can include random access memory (Random Access Memory, RAM) or external cache memory, and the like. By way of illustration, and not limitation, RAM can be in the form of a variety of forms, such as static random access memory (Static Random Access Memory, SRAM) or dynamic random access memory (Dynamic Random Access Memory, DRAM), and the like. The databases referred to in the embodiments provided herein may include at least one of a relational database and a non-relational database. The non-relational database may include, but is not limited to, a blockchain-based distributed database, and the like. The processor referred to in the embodiments provided in the present application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic unit, a data processing logic unit based on quantum computing, or the like, but is not limited thereto.
The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.
The foregoing examples illustrate only a few embodiments of the application and are described in detail herein without thereby limiting the scope of the application. It should be noted that it will be apparent to those skilled in the art that several variations and modifications can be made without departing from the spirit of the application, which are all within the scope of the application. Accordingly, the scope of the application should be assessed as that of the appended claims.
Claims (11)
1. A method of service site management, the method comprising:
according to the service resource information and the site environment information of at least two current service sites, carrying out service quality scoring on each current service site; wherein, each current service site belongs to the same service organization;
determining a to-be-tuned service site of the service mechanism and site positions of the to-be-tuned service site according to service quality scores of the current service sites; wherein the to-be-tuned service site comprises a newly added service site and/or a deleted service site;
And adjusting the current service site of the service mechanism according to the to-be-adjusted service site and the site position of the to-be-adjusted service site.
2. The method of claim 1, wherein determining the service sites to be tuned for the service organization and the site locations of the service sites to be tuned based on the quality of service scores for each current service site comprises:
for each current service site, if the service quality score of the current service site is smaller than the score threshold, determining whether the current service site has an associated service site; the associated service sites are other current service sites in the service mechanism, and the distance between the associated service sites and the current service sites is within a preset range;
if the service request does not exist, determining that the to-be-adjusted service site of the service mechanism is a newly added service site, and determining the site position of the newly added service site according to the service range of the current service site and the service range of the adjacent service site of the current service site; the adjacent service stations are other current service stations with the preset quantity closest to the current service station in the service mechanism.
3. The method of claim 2, wherein determining the site location of the newly added service site based on the service area of the current service site and the service areas of the neighboring service sites of the current service site comprises:
Determining a first addressing area according to the service range of the current service site and the service range of the adjacent service site of the current service site;
determining a second addressing area according to the service range of the current service site and the address information of the user served by the current service site;
determining a third addressing area according to the service range of the adjacent service site and the address information of the user served by the adjacent service site;
and determining the site position of the newly added service site according to the first site selection area, the second selection area and the third selection area.
4. The method of claim 2, wherein determining whether the current serving site has an associated serving site if the quality of service score for the current serving site is less than a score threshold comprises:
if the service quality score of the current service site is smaller than the score threshold, acquiring the passenger flow of the current service site;
judging whether the passenger flow volume of the current service site is smaller than a passenger flow volume threshold value or not;
if so, determining whether the current service site has an associated service site.
5. The method of claim 2, wherein after determining whether the current serving site has an associated serving site, further comprising:
If yes, judging whether the service quality scores of the associated service sites are all larger than the score threshold value;
if yes, the current service station is taken as a deletion service station, and the station position of the current service station is taken as the station position of the deletion service station.
6. The method according to any one of claims 1 to 5, further comprising:
responding to a service site processing instruction, determining a service site to be processed and processing contents of the service site to be processed; the service site processing instruction comprises at least one of a service site query instruction, a service site newly-added instruction, a service site modification instruction and a service site deletion instruction;
and processing the current service site of the service mechanism according to the processing content of the service site to be processed.
7. The method of claim 6, wherein if the service site processing instruction is a service site query instruction, processing the current service site of the service institution according to the processing content of the service site to be processed, includes:
determining query content of the service site to be processed according to the query requirement of the service site to be processed;
Acquiring a website map containing the website to be processed according to the website position of the service site to be processed, and adding the query content into the website map;
and outputting the website map added with the query content.
8. A service site management apparatus, the apparatus comprising:
the site scoring module is used for scoring the service quality of each current service site according to the service resource information and the site environment information of at least two current service sites; wherein, each current service site belongs to the same service organization;
the site selection module is used for determining a to-be-tuned service site of the service mechanism and site positions of the to-be-tuned service site according to service quality scores of all current service sites; wherein the to-be-tuned service site comprises a newly added service site and/or a deleted service site;
and the station adjustment module is used for adjusting the current service station of the service mechanism according to the to-be-adjusted service station and the station position of the to-be-adjusted service station.
9. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any of claims 1 to 7 when the computer program is executed.
10. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 7.
11. A computer program product comprising a computer program, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 7.
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