CN105072166A - Service outlet and customer real-time interactive communication method and device - Google Patents
Service outlet and customer real-time interactive communication method and device Download PDFInfo
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- CN105072166A CN105072166A CN201510441706.6A CN201510441706A CN105072166A CN 105072166 A CN105072166 A CN 105072166A CN 201510441706 A CN201510441706 A CN 201510441706A CN 105072166 A CN105072166 A CN 105072166A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W76/00—Connection management
- H04W76/10—Connection setup
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- Computer Networks & Wireless Communication (AREA)
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Abstract
The invention relates to a service outlet and customer real-time interactive communication method and device. The device comprises an intelligent terminal, a short-distance data transmitting and receiving device and a service network server. The short-distance data transmitting and receiving device is used for transmitting a wireless signal, so that the intelligent terminal and the service network server carry out data interaction. The intelligent terminal is used for establishing connection with the service network server when a customer enters a service network range and detects the wireless signal, generating input information, transmitting the input information to the service network server, and receiving information sent by the service network server. The service network server is used for generating alert information based on the input information, and transmitting the alert information to the intelligent terminal. The alert information comprises an arranging number and latency time information.
Description
Technical field
The present invention relates to communication data technical field, particularly the method for real-time, interactive communications and device between a kind of business site and client.
Background technology
Current, although business develop rapidly on enterprise's line, many business of some traditional industries must client itself go site sales counter to handle in person.In real operation, site is often overstaffed, and client has to take much time and waits in line to call out the numbers in site.
Generally, client generally includes the number of getting when entering site and carrying out business handling, wait is called out the numbers, these steps of transacting business, and wherein wait for that calling out the numbers is the longer link of client's holding time in the whole business handling cycle, because client cannot understand the queuing situation of site in real time, also the speed conditions of site process business cannot be known, call out the numbers because worrying to miss, client dare not leave site and can only keep watch in site for a long time in waiting process.
In addition on the one hand, the situation causing spacing is abandoned waiting in site after often there is client's number of getting, because site cannot know whether existing customer continues to wait in hall, repeatedly can only play and call out the numbers, the phenomenon of this large amount of spacing can have a strong impact on the Business Processing efficiency of site and wait for the satisfaction of client.
Be badly in need of being solved the problem by technological means.
Summary of the invention
For solving the problem of prior art, the present invention proposes method and the device of real-time, interactive communications between a kind of business site and client, make can carry out data interaction between client and site, both sides are made to understand the actual conditions of business site, so that client arranges stand-by period or site reasonable arrangement to call out the numbers order, and then raises the efficiency.
For achieving the above object, the invention provides the device of real-time, interactive communications between a kind of business site and client, comprising:
Intelligent terminal, short-range data R-T unit and service network point server; Wherein,
Described short-range data R-T unit, for wireless signal emission; Intelligent terminal and service network point server is made to carry out data interaction;
Described intelligent terminal, for entering in service network point range client, when detecting described wireless signal, connects with described service network point server; And produce input information, transfer to service network point server, meanwhile, receive the information that service network point server sends;
Described service network point server, for generating prompting message according to described input information, and transfers to described intelligent terminal; Wherein, described prompting message comprises: row number number, stand-by period information.
Preferably, described intelligent terminal comprises: messaging interface, wireless signal identification module, application module; Wherein,
Described wireless signal identification module, for detecting the wireless signal that described short-range data R-T unit sends,
Described application module, produces the solicited message that connects automatically for detecting successfully; Receive the pre-fill single operation of client, produce business information; Show the prompting message that described service network point server sends over;
Described signal dispatcher module, for sending described business information to service network point server, receives described prompting message.
Preferably, described service network point server comprises: customer information processing module and site queuing service processing module; Wherein,
Described message processing module, for completing coupling according to the solicited message that connects, sets up the connection between intelligent terminal and service network point server automatically; And resolve and to connect solicited message, obtain the business historical data of the log-on message of client, subscription information and client;
Described site queuing service processing module, for sending pre-fill single operation instruction according to described subscription information to intelligent terminal; And according to queuing situation obtain arrange in numerical order number, utilize described business information, the log-on message of described client, the business historical data of client calculate client estimate need stand-by period information.
Preferably, described service network point server also comprises: customer status monitoring module; Wherein,
Whether described customer status monitoring module, be within service network point range for real-time monitoring intelligent terminal, when intelligent terminal is not within service network point range, sends inquiry message by communications service provider, and whether inquiry abandons the business handling reservation.
Preferably, described application module is further used for the business determining whether to abandon handling reservation according to described inquiry message.
Accordingly, described message processing module is further used for when described application module sends the instruction not abandoning the business handling reservation, regularly by communications service provider's dispatcher queue progress.
Preferably, described service network point server also comprises: sales service module; Wherein,
Described sales service module, for carrying out mining analysis to the business historical data of client and the log-on message of client, pushes other business demands being applicable to client.
For achieving the above object, present invention also offers the method for real-time, interactive communications between a kind of business site and client, the method is carried out based on intelligent terminal, short-range data R-T unit and service network point server; Comprise:
Described short-range data R-T unit wireless signal emission; Intelligent terminal and service network point server is made to carry out data interaction;
Described intelligent terminal enters in service network point range client, when detecting described wireless signal, connect with described service network point server; And produce input information, transfer to service network point server, meanwhile, receive the information that service network point server sends;
Described service network point server generates prompting message according to described input information, and transfers to described intelligent terminal; Wherein, described prompting message comprises: row number number, stand-by period information.
Preferably, the concrete use procedure of described intelligent terminal comprises:
Detect the wireless signal that described short-range data R-T unit sends,
Detect successfully and automatically produce the solicited message that connects; Receive the pre-fill single operation of client, produce business information; Show the prompting message that described service network point server sends over;
Send described business information to service network point server, receive described prompting message.
Preferably, the concrete use procedure of described service network point server comprises:
According to connecting, solicited message completes coupling, automatically sets up the connection between intelligent terminal and service network point server; And resolve and to connect solicited message, obtain the business historical data of the log-on message of client, subscription information and client;
Pre-fill single operation instruction is sent to intelligent terminal according to described subscription information; And according to queuing situation obtain arrange in numerical order number, utilize described business information, the log-on message of described client, the business historical data of client calculate client estimate need stand-by period information.
Technique scheme has following beneficial effect: the technical program can be called out the numbers the time in the wait of the good good client of reasonable arrangement, effectively and targetedly to sending business information to client, improve business site work efficiency.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
Fig. 1 is the device schematic diagram that the present invention proposes real-time, interactive communications between a kind of business site and client;
Fig. 2 is intelligent terminal functional block diagram in this device;
Fig. 3 is service network point server functional block diagram in this device;
Fig. 4 is the method flow diagram of real-time, interactive communications between a kind of business site of proposing of the present invention and client.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
The operation principle of the technical program is: client holds the signal that intelligent terminal active probe short-range data R-T unit is launched, detectable signal success, judge that client enters within service network point range, according to request instruction, intelligent terminal and service network point server are connected.Service network point server, according to request instruction, identifies client identity, and pushes relevant prompting message according to the log-on message, business historical data etc. of client to the intelligent terminal of client, and this prompting message comprises row number number, stand-by period information.Client waits in line in process calling out the numbers, intelligent terminal carries out pre-fill single operation, service network point server needs the average time of the class of business handled and this type of business of process in the past according to queuing client, for every client accurately calculates the time needing to wait for, simultaneously, according to row number situation, obtain row number number.
In addition, service network point server accurately can judge whether client is within service network point range, if be not within service network point range, then sends inquiry instruction by common carrier.Determine whether to abandon transacting business.If do not abandon, client is business site away from keyboard only, then can push queuing progress by communications service provider to intelligent terminal, client can be avoided missing the time of holding call out the numbers, during ringing number, by site short-range data R-T unit, system judges that whether client is just in site, if client abandons transacting business, then form spacing, calling system reduces the number of times or directly skip this number of calling out the numbers of this number.
Based on above-mentioned operation principle, the present invention proposes the device of real-time, interactive communications between a kind of business site and client, as shown in Figure 1.Comprise: intelligent terminal 1, short-range data R-T unit 2 and service network point server 3; Wherein,
Described short-range data R-T unit 2, can be connected with the intelligent terminal of client within the distance range of business site, it can be the WIFI hot spot transmitter supporting popular protocol, also can be the doorway that communicates of iBeacon with the Gimbal technology adopting low-power consumption bluetooth (BLE) communication equipment, this device 2 be for wireless signal emission; Judge whether intelligent terminal enters within service network point range, if within scope, make intelligent terminal 1 and service network point server 3 carry out data interaction.
Described intelligent terminal 1, can be smart mobile phone, panel computer or other similar transportable equipment possessing wireless communication module, this equipment is provided with the APP of enterprise, can be iOS, android or other intelligent systems, for for entering in service network point range client, detect described wireless signal time, connect with described service network point server; And produce input information, transfer to service network point server, meanwhile, receive the information that service network point server sends.As shown in Figure 2, intelligent terminal 1 specifically comprises: messaging interface 101, wireless signal identification module 102, application module 103; Wherein,
Described wireless signal identification module 102, for detecting the wireless signal that described short-range data R-T unit sends,
Described application module 103, produces the solicited message that connects automatically for detecting successfully; Receive the pre-fill single operation of client, produce business information; Show the prompting message that described service network point server sends over;
Described signal dispatcher module 101, for sending described business information to service network point server, receives described prompting message.
Described service network point server 3, can be common PC server or virtual server, the server that this server is directly accessed for intelligent terminal APP, this server may access service server zone as required, as identification, the relevant treatment such as the number of getting, data mining of queuing up of client.Specifically for generating prompting message according to described input information, and transfer to described intelligent terminal; Wherein, described prompting message comprises: row number number, stand-by period information.As shown in Figure 3, the service network point server 3 of the present embodiment comprises customer information processing module 301 and site queuing service processing module 302; Wherein,
Described message processing module 301, for completing coupling according to the solicited message that connects, sets up the connection between intelligent terminal and service network point server automatically; And resolve and to connect solicited message, obtain the business historical data of the log-on message of client, subscription information and client;
Described site queuing service processing module 302, for sending pre-fill single operation instruction according to described subscription information to intelligent terminal; And according to queuing situation obtain arrange in numerical order number, utilize described business information, the log-on message of described client, the business historical data of client calculate client estimate need stand-by period information.
On the basis of the above, described service network point server also comprises: customer status monitoring module 303; Wherein,
Whether described customer status monitoring module 303, be within service network point range for real-time monitoring intelligent terminal, when intelligent terminal is not within service network point range, sends inquiry message by communications service provider, and whether inquiry abandons the business handling reservation.On this basis, described application module 103 is further used for the business determining whether to abandon handling reservation according to described inquiry message.Accordingly, described message processing module 301 is further used for when described application module sends the instruction not abandoning the business handling reservation, regularly by communications service provider's dispatcher queue progress.
For the technical program, communications service provider can be the telco providers such as China Telecom, China Mobile, CHINAUNICOM.
Further, described service network point server also comprises: sales service module 304; Wherein,
Described sales service module 304, for carrying out mining analysis to the business historical data of client and the log-on message of client, pushes other business demands being applicable to client.
The present invention also proposes the method for real-time, interactive communications between a kind of business site and client, as shown in Figure 4.The method is carried out based on intelligent terminal, short-range data R-T unit and service network point server; Comprise:
Step 401): described short-range data R-T unit wireless signal emission; Intelligent terminal and service network point server is made to carry out data interaction;
Step 402): described intelligent terminal enters in service network point range client, when detecting described wireless signal, connect with described service network point server; And produce input information, transfer to service network point server, meanwhile, receive the information that service network point server sends;
Step 403): described service network point server generates prompting message according to described input information, and transfers to described intelligent terminal; Wherein, described prompting message comprises: row number number, stand-by period information.
For this enforcement, step 402 comprises:
Detect the wireless signal that described short-range data R-T unit sends,
Detect successfully and automatically produce the solicited message that connects; Receive the pre-fill single operation of client, produce business information; Show the prompting message that described service network point server sends over;
Send described business information to service network point server, receive described prompting message.
For this enforcement, step 403 comprises:
According to connecting, solicited message completes coupling, automatically sets up the connection between intelligent terminal and service network point server; And resolve and to connect solicited message, obtain the business historical data of the log-on message of client, subscription information and client;
Pre-fill single operation instruction is sent to intelligent terminal according to described subscription information; And according to queuing situation obtain arrange in numerical order number, utilize described business information, the log-on message of described client, the business historical data of client calculate client estimate need stand-by period information.
Technique scheme has following beneficial effect: the technical program can be called out the numbers the time in the wait of the good good client of reasonable arrangement, effectively and targetedly to sending business information to client, improve business site work efficiency.
Above-described embodiment; object of the present invention, technical scheme and beneficial effect are further described; be understood that; the foregoing is only the specific embodiment of the present invention; the protection range be not intended to limit the present invention; within the spirit and principles in the present invention all, any amendment made, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. the device of real-time, interactive communications between business site and client, is characterized in that, comprising:
Intelligent terminal, short-range data R-T unit and service network point server; Wherein,
Described short-range data R-T unit, for wireless signal emission; Intelligent terminal and service network point server is made to carry out data interaction;
Described intelligent terminal, for entering in service network point range client, when detecting described wireless signal, connects with described service network point server; And produce input information, transfer to service network point server, meanwhile, receive the information that service network point server sends;
Described service network point server, for generating prompting message according to described input information, and transfers to described intelligent terminal; Wherein, described prompting message comprises: row number number, stand-by period information.
2. device as claimed in claim 1, it is characterized in that, described intelligent terminal comprises: messaging interface, wireless signal identification module, application module; Wherein,
Described wireless signal identification module, for detecting the wireless signal that described short-range data R-T unit sends,
Described application module, produces the solicited message that connects automatically for detecting successfully; Receive the pre-fill single operation of client, produce business information; Show the prompting message that described service network point server sends over;
Described signal dispatcher module, for sending described business information to service network point server, receives described prompting message.
3. device as claimed in claim 2, it is characterized in that, described service network point server comprises: customer information processing module and site queuing service processing module; Wherein,
Described message processing module, for completing coupling according to the solicited message that connects, sets up the connection between intelligent terminal and service network point server automatically; And resolve and to connect solicited message, obtain the business historical data of the log-on message of client, subscription information and client;
Described site queuing service processing module, for sending pre-fill single operation instruction according to described subscription information to intelligent terminal; And according to queuing situation obtain arrange in numerical order number, utilize described business information, the log-on message of described client, the business historical data of client calculate client estimate need stand-by period information.
4. device as claimed in claim 3, it is characterized in that, described service network point server also comprises: customer status monitoring module; Wherein,
Whether described customer status monitoring module, be within service network point range for real-time monitoring intelligent terminal, when intelligent terminal is not within service network point range, sends inquiry message by communications service provider, and whether inquiry abandons the business handling reservation.
5. device as claimed in claim 4, it is characterized in that, described application module is further used for the business determining whether to abandon handling reservation according to described inquiry message.
6. device as claimed in claim 5, is characterized in that, described message processing module is further used for when described application module sends the instruction not abandoning the business handling reservation, regularly by communications service provider's dispatcher queue progress.
7. the device as described in claim as arbitrary in claim 3 ~ 6, is characterized in that, described service network point server also comprises: sales service module; Wherein,
Described sales service module, for carrying out mining analysis to the business historical data of client and the log-on message of client, pushes other business demands being applicable to client.
8. the method for real-time, interactive communications between business site and client, it is characterized in that, the method is carried out based on intelligent terminal, short-range data R-T unit and service network point server; Comprise:
Described short-range data R-T unit wireless signal emission; Intelligent terminal and service network point server is made to carry out data interaction;
Described intelligent terminal enters in service network point range client, when detecting described wireless signal, connect with described service network point server; And produce input information, transfer to service network point server, meanwhile, receive the information that service network point server sends;
Described service network point server generates prompting message according to described input information, and transfers to described intelligent terminal; Wherein, described prompting message comprises: row number number, stand-by period information.
9. method as claimed in claim 8, it is characterized in that, the concrete use procedure of described intelligent terminal comprises:
Detect the wireless signal that described short-range data R-T unit sends,
Detect successfully and automatically produce the solicited message that connects; Receive the pre-fill single operation of client, produce business information; Show the prompting message that described service network point server sends over;
Send described business information to service network point server, receive described prompting message.
10. method as claimed in claim 9, it is characterized in that, the concrete use procedure of described service network point server comprises:
According to connecting, solicited message completes coupling, automatically sets up the connection between intelligent terminal and service network point server; And resolve and to connect solicited message, obtain the business historical data of the log-on message of client, subscription information and client;
Pre-fill single operation instruction is sent to intelligent terminal according to described subscription information; And according to queuing situation obtain arrange in numerical order number, utilize described business information, the log-on message of described client, the business historical data of client calculate client estimate need stand-by period information.
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