CN102394785B - Based on the salesperson terminal intelligence operational system of the unified platform - Google Patents
Based on the salesperson terminal intelligence operational system of the unified platform Download PDFInfo
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- CN102394785B CN102394785B CN201110412420.7A CN201110412420A CN102394785B CN 102394785 B CN102394785 B CN 102394785B CN 201110412420 A CN201110412420 A CN 201110412420A CN 102394785 B CN102394785 B CN 102394785B
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Abstract
The present invention relates to a kind of salesperson terminal based on unified platform intelligence operational system, its technical characterstic is: be made up of data processing equipment, alarm treatment device, data storage device, display unit, network access device, electric power specific information network and salesperson terminal, salesperson terminal is connected with network access device by electric power specific information network, network access device is connected with data processing equipment, and the output of data processing equipment is connected with data storage device, alarm treatment device, display unit respectively.The present invention is by carrying out on-line checkingi and fault statistics analysis to salesperson terminal equipment state, achieve the on-line operation maintenance function to the dissimilar salesperson terminal equipment of all outlets, reduce the impact of equipment fault on normal business, promote customer satisfaction with services, effectively improve business hall managerial skills, service quality, professional skill and operating efficiency.
Description
Technical field
The invention belongs to intelligent grid field, the especially a kind of intelligence of the salesperson terminal based on unified platform operational system.
Background technology
Along with the propelling of China's electricity market reform, the development of power supply enterprise is faced with new opportunities and challenges.Because each electric power enterprise at provincial and prefectural levels has a large amount of salesperson terminal equipment, equipment vendors are numerous, model is different, practical function exists larger difference, adhere to separately simultaneously different functional department management cause between equipment interconnect and the level of IT application lower, therefore unified intelligent operation platform must be set up, by covering all electric-power business terminal equipment, form careful end message network, share the message and application transmitted based on different types of terminals equipment.
Document " electric power enterprise intelligence business hall comprehensive service platform design (power informatization 9 volume 3 phases in 2011) " discloses the building method of a kind of intelligent business hall comprehensive service platform, the construction of this platform can realize controlledization of marketing work and Service Quality Management, realize the real time and on line monitoring to customer service and sales service process, Based Intelligent Control management is carried out to the examination of key index, but this platform is mainly based on stream media technology development and Design, the function realized is monitor in real time and comprehensive statistics analysis, intelligent O&M is not realized for the salesperson terminal equipment of inside, business hall and the components and parts of salesperson terminal device interior, be difficult to find and solve the fault occurred, the normal operation of influential system, document " Self-service electric-power business terminal (patent No. CN201020655848.5) " discloses a kind of method for designing of Self-service electric-power business terminal, the embedded application system of this kind of Self-service electric-power business terminal can be connected with background data base and background server by network excuse, the management to self-help terminal equipment is realized by main station system, but the limitation of this main station system is to manage the self-help terminal equipment of a class, inquiry terminal is comprised in inside, business hall, service handling terminal, payment terminal, queuing terminal, when integrated information issue terminal, many cover main station systems are needed to manage respectively, there is operation maintenance inconvenience, the problems such as corrective maintenance time is long.
Summary of the invention
The object of the invention is to overcome the deficiencies in the prior art, a kind of salesperson terminal based on unified platform intelligence operational system is provided, solves the problem of the inconvenience of existing power operation platform O&M and corrective maintenance time length.
The present invention solves its technical problem and takes following technical scheme to realize:
A kind of intelligence of the salesperson terminal based on unified platform operational system, be made up of data processing equipment, alarm treatment device, data storage device, display unit, network access device, electric power specific information network and salesperson terminal, salesperson terminal is connected with network access device by electric power specific information network, network access device is connected with data processing equipment, and the output of data processing equipment is connected with data storage device, alarm treatment device, display unit respectively.
And described data processing equipment carries out state analysis process by the salesperson terminal device status data transmitted network access device and result is transferred to data storage device, alarm treatment device, display unit.
And, salesperson terminal device status data, salesperson terminal equipment state delta data and salesperson terminal equipment state statistics that described data storage device usage data library storage is transmitted by data processing equipment.
And described alarm treatment device comprises alarm judgement unit and alarm issue unit, this alarm judgement unit is according to arranging the state variation judging this salesperson terminal equipment and whether send alarm in advance, and this alarm issue unit sends warning information.
And described warning information sends with one or more forms in word, note, sound, picture.
And described network access device obtains the status data of salesperson terminal equipment from electric power specific information network and is transferred to data processing equipment after converting internal system data format to.
And described display unit upgrades display interface after the salesperson terminal equipment state change information receiving data processing equipment transmission.
And described salesperson terminal after receiving querying command, or presses the certain hour cycle, or salesperson terminal device status data is uploaded when state change event produces.
Advantage of the present invention and good effect are:
The present invention is by carrying out on-line checkingi and fault statistics analysis to salesperson terminal equipment state, achieve the on-line operation maintenance function to the dissimilar salesperson terminal equipment of all outlets, on the one hand can find the fault of salesperson terminal equipment in the very first time, reduce the impact of equipment fault on normal business, promote customer satisfaction with services; On the other hand, by storing salesperson terminal equipment fault data, statistical can separate out equipment failure rate, equipment dependability and equipment fault peak period, salesperson terminal plant maintenance personnel are helped to formulate equipment repair and maintenance work plan, effectively improve business hall managerial skills, service quality, professional skill and operating efficiency, significant increase business hall service level and customer satisfaction rate, for enterprise creates huge economic benefit, simultaneously to establish power supply enterprise's brand image and improve power supply enterprise brand recognition, reputation, loyalty are significant.
Accompanying drawing explanation
Fig. 1 is system connection diagram of the present invention.
Embodiment
Below in conjunction with accompanying drawing, the embodiment of the present invention is further described:
A kind of intelligence of the salesperson terminal based on unified platform operational system, as shown in Figure 1, be made up of data processing equipment 4, alarm treatment device 7, data storage device 6, display unit 5, network access device 3, electric power specific information network 2 and the salesperson terminal be arranged in outlet 1, salesperson terminal in outlet is connected with network access device by electric power specific information network, network access device is connected with data processing equipment, and the output of data processing equipment is connected with data storage device, alarm treatment device, display unit respectively.
Data processing equipment, as the core of salesperson terminal intelligence operational system, completes following functions: the polling cycle arranging salesperson terminal equipment state; Last salesperson terminal equipment state is replaced with this salesperson terminal equipment state to prepare for judging next time, and this salesperson terminal equipment state is transferred to data storage device; Judge whether salesperson terminal equipment state changes; Count equipment failure rate, equipment dependability and equipment fault peak period by some cycles (in units of time day or more) and be transferred to data storage device for business equipment attendant statistical analysis.Salesperson terminal equipment state comprises Whole Equipment state and its each unit status comprised, and integrality is determined by each unit status, and all normal integrality of each unit status is just normal, otherwise integrality is abnormal.
Data storage device is for storing salesperson terminal device status data, salesperson terminal equipment state delta data and the salesperson terminal equipment state statistics transmitted by data processing equipment, and this data storage device can use commercial data base, from development data storehouse or data file.
Alarm treatment device can salesperson terminal equipment by a kind of state variation to another kind of state time, with the alarm of certain alarm form.This alarm treatment device comprises alarm judgement unit and alarm issue unit, and wherein alarm judgement unit is according to setting in advance, judges whether the state variation of this salesperson terminal equipment sends alarm, and alarm issue unit sends warning information.After alarm treatment device obtains the salesperson terminal equipment state change information of data processing equipment, judge that this change is the need of sending alarm, if need to send alarm, send warning information with certain alarm form, this alarm form can be one or more form alarms such as word, note, sound, picture.
Network access device for obtaining the status data of salesperson terminal equipment from electric power specific information network, and is transferred to data processing equipment after converting internal system data format to.
Display unit is for showing the interface of current salesperson terminal equipment state, after display unit receives the salesperson terminal equipment state change information of data processing equipment transmission, upgrade display interface, the interface of the salesperson terminal equipment state of this display unit display can be the forms such as figure, list, webpage, and picture is given prominence to the equipment of change in remarkable mode.
Processing procedure of the present invention is as follows:
1, the device status data of salesperson terminal is transferred in electric power specific information network by outlet; This task start is passive after receiving system queries order according to salesperson terminal equipment uploading, or by the certain hour cycle random time of 1 minute to 30 minutes (cycle can be) active upload, or when state change event produces active upload;
2, network access device from electric power specific information network reception to the device status data of salesperson terminal after conversion cost internal system data, and by conversion after transfer of data to data processing equipment;
3, in conjunction with the device status data of last salesperson terminal, transmit according to this status data of salesperson terminal equipment of data processing equipment judges whether salesperson terminal equipment state changes, if changed, by this change information transmitting warning processing unit, and change records is transmitted data storage device, be transferred to display unit for refreshing display interface simultaneously.
It is emphasized that; embodiment of the present invention is illustrative; instead of it is determinate; therefore the present invention is not limited to the embodiment described in embodiment; every other execution modes drawn by those skilled in the art's technical scheme according to the present invention, belong to the scope of protection of the invention equally.
Claims (5)
1. the intelligence of the salesperson terminal based on a unified platform operational system, it is characterized in that: by data processing equipment, alarm treatment device, data storage device, display unit, network access device, electric power specific information network and salesperson terminal are formed, salesperson terminal is connected with network access device by electric power specific information network, network access device is connected with data processing equipment, the output of data processing equipment respectively with data storage device, alarm treatment device, display unit is connected, this data processing equipment is carried out state analysis process by the salesperson terminal device status data transmitted network access device and result is transferred to data storage device, alarm treatment device, display unit, salesperson terminal device status data, salesperson terminal equipment state delta data and salesperson terminal equipment state statistics that described data storage device usage data library storage is transmitted by data processing equipment, described alarm treatment device comprises alarm judgement unit and alarm issue unit, and this alarm judgement unit is according to arranging the state variation judging this salesperson terminal equipment and whether send alarm in advance, and this alarm issue unit sends warning information.
2. the intelligence of the salesperson terminal based on unified platform operational system according to claim 1, is characterized in that: described warning information sends with one or more forms in word, note, sound, picture.
3. the intelligence of the salesperson terminal based on unified platform operational system according to claim 1, is characterized in that: described network access device obtains the status data of salesperson terminal equipment from electric power specific information network and is transferred to data processing equipment after converting internal system data format to.
4. the intelligence of the salesperson terminal based on unified platform operational system according to claim 1, is characterized in that: described display unit upgrades display interface after the salesperson terminal equipment state change information receiving data processing equipment transmission.
5. the intelligence of the salesperson terminal based on the unified platform operational system according to any one of Claims 1-4, it is characterized in that: described salesperson terminal is after receiving querying command, or press the certain hour cycle, or when state change event produces, salesperson terminal device status data is uploaded.
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| CN201110412420.7A CN102394785B (en) | 2011-12-11 | 2011-12-11 | Based on the salesperson terminal intelligence operational system of the unified platform |
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| CN201110412420.7A CN102394785B (en) | 2011-12-11 | 2011-12-11 | Based on the salesperson terminal intelligence operational system of the unified platform |
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| CN102394785B true CN102394785B (en) | 2016-01-20 |
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Families Citing this family (7)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104102874B (en) * | 2013-04-12 | 2017-03-29 | 北京中嘉时代科技有限公司 | A kind of computer several operation systems unify O＆M method and device |
| CN103345414B (en) * | 2013-07-26 | 2016-08-24 | 广州广电运通金融电子股份有限公司 | Self-aided terminal controls the method for hardware device, equipment manager and processor |
| CN105205591A (en) * | 2015-09-01 | 2015-12-30 | 福建星网锐捷通讯股份有限公司 | Intelligent monitoring method and system |
| CN105553690A (en) * | 2015-12-07 | 2016-05-04 | 北京奇虎科技有限公司 | Statistics method, statistics device and statistics system for business access information |
| CN105844543A (en) * | 2016-04-07 | 2016-08-10 | 国网天津市电力公司 | Automation operation management system for power enterprise information system |
| CN107272532A (en) * | 2017-07-05 | 2017-10-20 | 广东电网有限责任公司佛山供电局 | A kind of electric self-service terminal method for visually monitoring and platform |
| CN113067905B (en) * | 2021-06-02 | 2021-09-24 | 南方电网数字电网研究院有限公司 | Subsystem special for power chip |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101329564A (en) * | 2008-07-25 | 2008-12-24 | 北京劲源信科技有限公司 | Computer room management system |
| CN102184471A (en) * | 2011-04-26 | 2011-09-14 | 铁道部运输局 | Integrated management platform and passenger service system |
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101329564A (en) * | 2008-07-25 | 2008-12-24 | 北京劲源信科技有限公司 | Computer room management system |
| CN102184471A (en) * | 2011-04-26 | 2011-09-14 | 铁道部运输局 | Integrated management platform and passenger service system |
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